My impression of the Hyatt is one of confusion. The main things I seek in hotel accommodations are quiet and warmth. When I requested a quiet room upon check-in, one was granted and it delivered. Amazing quiet for the entire 5 days I was there. The room was lovely, and had a thermostat that I controlled so I was warm. Aside from the room, I encountered several things that were just annoying.
I was dropped off at the west tower because they are doing construction on the main entrance. One walks into the tower, and there is a tiny temporary check-in desk set up. Because the area is designed for conferences and guest flow, they have the line for check-in set up on the other side of stairs. So people coming in the doors walk to the check-in desk only to be directed across the room to stand in a line while guests constantly maneuver through the line to get to their destinations. Later in the day I walked across to the east tower and saw the real check-in area - a huge space, with no guests. It felt really poorly organized to have people checking in in an area not designed for it when they could direct folks over to the real guest check-in area.
The main lobby has undergone a massive renovation that leaves it feeling cold with no identity. The feeling one gets when in the lobby/restaurant/bar area is there is no warmth. As a guest, I was inundated with attempts by the hotel to be technologically cutting edge-computers, huge big screens, a sterile, white decor. It's loud-voices, the clanging of dishes, etc. echoes around this massive space. Off-putting.
On one morning, the hotel had a conference group set up in the crossover bridge from east to west towers doing their check-in. The bridge is designed for guest movement from tower to tower, and has a row of small tables next to the window. When they added tables for check in to this conference, the lines and noise from conference attendees completely enveloped the bridge making it difficult to maneuver and enjoy sitting at a table. It felt like a really dumb choice given the ridiculous expanse of space in this hotel.
I was at the hotel for a conference and found it astounding that there was no signage for my conference given the number of floors, escalators, tunnels, towers, etc. involved in making one's way around. I checked the tv as most hotels have an events channel, nothing. I saw many signs for many groups, but none for mine.
Don't plan to buy stamps here - four stamps (retailing at your local post office for $1.96) cost $2.99 in the gift shop. REALLY?? You don't make enough of a profit off the $3 granola bars and sodas??
The Market restaurant serves excellent food and has great servers. Sadly, they have an entire row of seats right up against the service station with only wooden slats as a barrier. I spent my lunch listening to clanging and crashing plates and silverware and the endless chatter of servers. The BIG BAR makes mediocre drinks at very big prices ($14 for a margarita). The saving grace of my trip was the coffee shop that serves Starbucks drinks, oatmeal, etc.
I left feeling like I'd been processed through this monstrosity of a hotel. Yes, the staff were helpful and friendly when approached but in a robotic way. The best experiences I had were with the young woman in charge of cleaning my room and the delightful room service delivery woman. I'm so glad I had my room to retreat to because the rest of the place is just overwhelming.
- Official Description (provided by the hotel):
- Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently located in the heart of the city, connected to the Illinois Center and within minutes of the Magnificent Mile. We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and check out our three restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more less
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- Also Known As:
- Hyatt Regency Chicago Hotel Chicago
- Chicago Hyatt Regency
- Hyatt Chicago