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Hyatt Regency Chicago
Ranked #86 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Michigan
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“New look”
Reviewed 23 June 2014

I didn't look at all the previous posts. I think of the Hyatt Regency as a business traveler/convention hotel so I usually stay else where. I found myself staying here this weekend and was pleasantly surprised (I have probably stayed here a dozen times before). As you know the entry is huge with bars and restaurants and check in on the second floor. When I came in it became apparent that they had renovated this area. It's much more welcoming when you come in and the second floor check in now has the windows behind the desk exposed. It's a much more inviting and city feel.

Just a heads up, I was on the 28th floor looking west and was disappointed to be looking into an office building. Also my bed was very comfortable. Thanks.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review, 24 June 2014
Thank you for the feedback about our hotel. We’re glad you like the renovation and updated feel of the hotel. We hope you visit us again soon and look forward to ensuring your next view is of the gorgeous river.
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Johannesburg, South Africa
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 June 2014

The room is not exciting with a carpet which is not my cup of tea. The bathroom is very much average and the breakfast is good. The room has no Nespresso machine. The coffee is ok.
The staff is very friendly.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edm-travelfreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review, 24 June 2014
We appreciate your feedback and hope you’ll join us for a visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 June 2014 via mobile

I have stayed at the Hyatt Regency Chicago over a dozen times in the last year for business. You cannot beat the location and the service. You are close to everything and the view of the city/ river is awesome. The beds are comfortable and new fitness room is top notch! This place is massive! Great for people watching. They have a good selection of bars and restaurants and good room service. The steak and octopus are my favorites at Stetson's and the breakfast buffet, BBQ selections and fried chicken are good choices at the American Craft Kitchen. Check-in/out process is fast and efficient. The biggest complaints I have had is that on occasion they sent me the wrong newspaper in the morning and they don't have a small refrigerator in the room other than the mini bar. There is a convenience/party store next door that is open late. They have a great selection of snacks, salad bar, and beverages and are not over priced. I have stayed other places in Chicago when the Hyatt was full and have been disappointed....you can't go wrong staying here!

Stayed December 2013, travelled on business
Helpful?
1 Thank moubadd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review, 23 June 2014
Thank you for your review of Hyatt Regency Chicago. We’re glad you have enjoyed your twelve visits in one year and we are truly honored by your loyalty! We’re happy to hear you’ve experienced great customer service during each stay. We are also pleased that you everything met and exceeded your expectations at our restaurant and bars. We couldn’t be more thankful for your glowing review and we look forward to you staying with us in the future.
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Vancouver BC
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 June 2014 via mobile

Stayed here for two nights recently for work and hotel is everything the business traveller needs. Wifi, comfortable clean rooms, modern amenities, restaurant and coffee shop in the hotel and walking distance to major attractions like Navy Pier. Only downside is if staying on the river side of the building be prepared for noise of horns of boats using the waterway at all hours.

Stayed June 2014, travelled on business
Helpful?
Thank Girly-Avanter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review, 23 June 2014
Thank you for review. We’re glad we made you comfortable while you were in the Windy City for business and could provide a great stay. We’re happy to hear you enjoyed our newly-renovated guestrooms and amenities too! . We hope to see you again soon.
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Bowling Green, Kentucky
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2014 via mobile

Everything was great except for one thing, the mattress. As nice as this hotel is, it was the only (albeit most important thing), that was not great. I think it was the worst sleep I may have ever had and I stayed at a Hyatt just a few months ago and didn't have this issue. I don't know what happened but we must have been in a room that needed a new mattress, wish we had asked for a new room. Beside that, everything else was excellent, and Stetson was the best ever!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review, 23 June 2014
Thank you for review . We’re glad you enjoyed your stay with us and had a great experience and meal. We look forward to you visiting us again in the future.
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Pearland, Texas
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 June 2014

This hotel has a great location, right on the Chicago River, one block away from Michigan Avenue and about 3 blocks away from Millennium Park. Staff was very friendly and helpful, and rooms were clean and comfortable. It has several restaurants located in the hotel, but they are all pretty pricey. The bar on the second floor was huge, and a great place to grab an after dinner drink. All in all a first class hotel and I would definitely stay here in the future.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TF04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review, 23 June 2014
Thank you for your review of Hyatt Regency Chicago. We’re glad to hear you enjoyed your stay with us as well as our central location to downtown Chicago attractions! We look forward to you staying with us in the future.
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Beverly, Massachusetts
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 June 2014

I liked to location for walking around the city. Very large hotel, but the service and over all cleanliness was above average. Rooms very comfortable and the beds were great. I had a great veiw of the river and the whole city, so that was nice too. The food in the lobby cafe was very pricy, but the breakfast buffet was the best deal, many nice offering and if you took advantage of it, you most likely don't need lunch. Person traveling with me got put in a room next to the freight elevator, and it was bad, but they did move him and all was fine, so they are very accomidating.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMAiken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia K, Public Relations Manager at Hyatt Regency Chicago, responded to this review, 20 June 2014
Thank you for your review. We’re happy you enjoyed your stay Hyatt Regency Chicago. We’re glad that we were able to accommodate your friend to make their stay more comfortable. We look forward to your staying with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Chicago

Property: Hyatt Regency Chicago
Address: 151 East Wacker Drive, Chicago, IL 60601-3709
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Green Hotel in Chicago
#47 Romantic Hotel in Chicago
#51 Luxury Hotel in Chicago
#69 Business Hotel in Chicago
#76 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Chicago 4*
Number of rooms: 2019
Official Description (provided by the hotel):
Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently located in the heart of the city, connected to the Illinois Center and within minutes of the Magnificent Mile. We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and check out our three restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more   less 
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Also Known As:
Hyatt Regency Chicago Hotel Chicago
Chicago Hyatt Regency
Hyatt Chicago

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