I visited Chicago in May 2009 and stayed at this hotel for a few nights.
I expected a great service, excellent maintenance, and comfort from the hotel of this calibre but found the room service to be just okay.
We only ordered breakfast from the hotel once but the prices were not worth it. The buffet breakfast just outside the hotel gave us an extensive menu for half the price.
We noticed that they had not changed our bedsheets after our first night... they did after the second night but made us apprehensive whether they would or not for the remaining nights. My friend and I were surprised that they did not use plastic bags for either the washroom waste basket or the one in the room... that is simply unhygienic.
The room was comfortable but the tv had some issues. The thermostat was also not very efficient and we had to keep making it cooler. The washroom needed upgrading and the mirror had permanent stains on it. We could also hear people walking thru the halls which made the room feel less private. There was a convention going on in the hotel as well and it was overtly crowded and noisy, whether the downstairs lobby or the inside restaurants. There was always a long line-up for everything.
If it were not the discount i was getting, I would not have stayed here. On the plus side, we had an excellent view of the Lake Michigan from our windows but most hotels in the area can provide that. The place is very expensive for the service I got and internet prices were also very high (?28 i think vs. Boing $6).
A tip on local attractions:
Although I advise using the local transportation for sightseeing and getting to and from the airport, the bus service staff is not as good as one would expect from a tourist city. I used the cab service for nearby areas and it turned out to be much less painful. Make sure you do some research in regards to the public transportation before hand. The hotel is too far from everything so be prepared to walk a lot from here to any of the locations.
- Official Description (provided by the hotel):
- Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently located in the heart of the city, connected to the Illinois Center and within minutes of the Magnificent Mile. We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and check out our three restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more less
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- Also Known As:
- Hyatt Regency Chicago Hotel Chicago
- Chicago Hyatt Regency
- Hyatt Chicago