We got this room for a great rate, but we still expected a standard four-to-five star Hyatt experience. Yes, it enjoys a great location, but the facility has to be twenty-five years old, and while there have been some facelifts given, it's still pretty shabby.
Here are the lowlights:
Got to the room and noticed that there was some black stuff in the caulking around the tub. (See photos). I mentioned it to the front desk staffer, who apologized profusely. She said the housekeeping manager would get right on it while we were out at dinner.
We got back from dinner and...still had the black stuff in the tub. So, the next morning, I brought it to the attention of the new front desk staffer on duty, and she, too, apologized profusely. (Using almost identical wording as the first woman. As if there were a script she was following...) We asked her to have the housekeeping team address it while we were out at breakfast, so that we could have a clean tub for the rest of our stay.
Shockingly, there was no change in our tub after breakfast. Went back to the counter, spoke with the same staffer from earlier in the morning. She asked if we'd like to move to a new room, which, while inconvenient, sounded like a good idea.
To her credit, she did offer to give us some sort of freebie for our trouble. But since I didn't need free internet or food vouchers, there was apparently nothing else she could offer me. I asked if they could comp my $48 parking bill (yes, that's a daily rate!) Sorry, no dice.
So, we went to look at the new room. Unfortunately it had gunk in the tub too! (See photo.)
Making matters worse, when we returned from breakfast, we found that our sheets actually had multiple rips and tears in them! It was impossible to miss them, which tells me that the housekeeping staff either didn't care or wasn't given the guidance that, you know, ripped sheets don't really enhance the Hyatt brand.
So, I pulled the ripped sheets off the bed and went back to the front desk. We told the desk agent we'd stay in our original room since the new one wasn't much better. (I think the sarcasm was lost on him.) Once again, profuse apologies, housekeeping manager will be calling you, putting our best people on it, yadda yadda.
We have two more nights here. It will be interesting to see how this plays out....
- Official Description (provided by the hotel):
- Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently located in the heart of the city, connected to the Illinois Center and within minutes of the Magnificent Mile. We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and check out our three restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more less
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- Also Known As:
- Hyatt Regency Chicago Hotel Chicago
- Chicago Hyatt Regency
- Hyatt Chicago