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“Great experience on our first stay, dismal on our return.”

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InterContinental Chicago
Ranked #71 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
New York City, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great experience on our first stay, dismal on our return.”
Reviewed 5 August 2014

We came back after a great experiance last winter where I reviewed it with 5 stars. This stay was dismal. The staff was exceptionally rude and the rooms were really dirty! It's a 3 star try to advertise as a 5 star...including its price. We stayed one night and paid $250, no including taxes and fees, and they wanted me to pay them an extra $15 to use the internet for 5 minutes! Seriously? Watch out for extras added onto your bill. Wont be returning.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank K C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyiana, Front Office Manager at InterContinental Chicago, responded to this review, 6 August 2014
Dear KC,

We apologize for the experience you had during your recent stay. Your feedback has been forwarded to the appropriate department(s) for further review. Please rest assured your response is appreciated. If your schedule permits, please feel free to contact me at your earliest convenience. Thank you again!

Malcolm Moore
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Arlington, Virginia
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 August 2014

Had a very nice, quiet corner room for our stay this past weekend. Fantastic water pressure in the bathrooms, but the shower faucet was strange. Very hard to turn on, it clicked to move instead of just turning it, it took me like 5 minutes to figure it out because I kept thinking I was going to accidentally break it. We paid for the hotel on Priceline and when we checked in they took a credit card for incidentals. Totally fine, except they put a $125 hold on the card. So weird, I've never seen a hotel do that before. Maybe because it was Lollapalooza weekend and people tend to trash rooms? In any case, great location for the festival - about a 10-15 minute to the park. And great location for shopping and restaurants. Very nice stay overall.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Christine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cherry Hill, New Jersey
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 August 2014

This hotel is located in walking distance of many attractions and close enough to the train and bus routes to get you everywhere! Rooms are well-appointed and service is great. If you go, ask them to tell you how to see the pool on the historic side of the building. It is magnificent and just an elevator ride away.

Room Tip: Try for a room on the top floor as the nighttime traffic noise can be loud.
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Traveler25616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

The hotel was a perfect spot for shopping and exploring. Kathy McClanthan (concierge service) took us under her wing and recommended great restaurants, sightseeing excursions and shopping venues. She was awesome to work with and we all looked forward to seeing her every morning. The hotel was great and Kathy was the icing on the cake!

  • Stayed August 2014, travelled with friends
    • Service
Helpful?
Thank Lori G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlanta, ga
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 August 2014

We spent four days at the InterContinental on the Magnificent Mile. We had a large king size room on floor 19 overlooking N. Michigan Ave. The staff, especially the concierge desk, were so helpful.
It is close to the Red Line, which goes right to Wrigley Field and a short walk to many river cruises or Navy Pier. There are several restaurants close by that work for families: West Egg, Howell & Hood, Heaven on Seven, Grand Lux, and a short walk to Pizzeria Uno (or Pizzeria Due). Our sons are teens and picky eaters, so these places worked well because of the large menus.
I would highly recommend this hotel. Be sure to check out the unique pool area even if you don't want to swim. It was built in the 1920s and is so elegant.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank 3badboysAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 August 2014 via mobile

This is the second time we have stayed at this property, both for special events when the city was full of people, and they got it completely right.
Rooms are comfortable and clean. The beds are great and the location of the property is beautiful.
Elijah at the front desk served us again this year. What a great first impression of the property. He is so professional and helpful.
Clive on the front door helped us on our last day and made a wonderful last impression.

Stayed August 2014
Helpful?
Thank Veneas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlinville, Illinois
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 August 2014

We go to Chicago annually for the Cubs/Cards series and stay wherever the availability around or on the mile is. We chose this hotel this year and were very pleased. The quality and cleanliness was outstanding. I would like to mention the only reason I didn't give this facility 5 stars was the size of the rooms. Anyone who stays around downtown Chicago would know that on average the rooms are tight. We booked 4 rooms and the check-in was amazingly quick. The room had an iHome for the alarm clock which was a nice touch. Bathrooms were in great shape also rather small. Another item worth mentioning is that the elevators were always available, unlike my last stay where I had to wait a noticeable amount of time for one every time. I would gladly recommend to a friend or family member.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank kidscoach4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Chicago

Property: InterContinental Chicago
Address: 505 North Michigan Ave, Chicago, IL 60611-3827
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Green Hotel in Chicago
#43 Luxury Hotel in Chicago
#58 Romantic Hotel in Chicago
#64 Business Hotel in Chicago
#65 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — InterContinental Chicago 4.5*
Number of rooms: 844
Official Description (provided by the hotel):
InterContinental Chicago is a lot like the city itself: historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue s architectural elite since 1929, our hotel is within easy reach of Chicago s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away. ... more   less 
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Also Known As:
Intercontinental Chicago Hotel Chicago
Chicago Intercontinental

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