We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Romantic weekend turned into Problematic Stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
InterContinental Chicago Magnificent Mile
Ranked #66 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Reviewed 5 August 2014

The location in River North on Michigan Ave was excellent. Easy access to taxis. Many fine restaurants and bars in the area, plus great shopping and a Walgreens across the street. Classic hotel with semi-updated feel.
We were celebrating our engagement and wedding venue shopping. We have pet allergies and the hotel upgraded us to a hypo-allergenic room. The room was fine though the shower leaked all over the floor and the bathroom needs updating.
Despite putting both "Do Not Disturbs" on the door (light and the sign), housekeeping walked-in on us while indisposed. Management said it would never happen again. Housekeeping did it again the next day. Even though we were having a romantic getaway, a huge family in multiple rooms were put next to us. Their children we slamming doors and running in hall at 3am. We called security but it continued for over an hour.
We reported all problems with our stay to the management and they offered to compensate us saying, "We're a better hotel then this and give us a chance to prove it." Two weeks passed and no compensation. Told it should have come, it's coming soon, be patient as they'd follow up and get back to me the next day. They never follow up so I do. Told two more weeks and nothing. Another call to management and two more weeks til they finally say it's been sent. Two months of chasing the hotel down to make good on their offer to compensate me for a very poor stay before receiving anything. Staff is friendly and offers good service though I wish the execution matched the intention. We'll see if things are better on our next stay.

Room Tip: Request a room away from the elevator.
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank AmericanAbroad17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyiana, Front Office Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 11 August 2014

Dear AmericanAbroad17 ,

We apologize for the experience you had during your recent stay. Your feedback has been forwarded to the appropriate department(s) for further review. Please rest assured your response is appreciated. If your schedule permits, please feel free to contact me at your earliest convenience. Thank you again!

Malcolm Moore
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (4,840)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,366 - 2,372 of 4,840 reviews

Reviewed 5 August 2014

We came back after a great experiance last winter where I reviewed it with 5 stars. This stay was dismal. The staff was exceptionally rude and the rooms were really dirty! It's a 3 star try to advertise as a 5 star...including its price. We stayed one night and paid $250, no including taxes and fees, and they wanted me to pay them an extra $15 to use the internet for 5 minutes! Seriously? Watch out for extras added onto your bill. Wont be returning.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank K C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyiana, Front Office Manager at InterContinental Chicago Magnificent Mile, responded to this reviewResponded 6 August 2014

Dear KC,

We apologize for the experience you had during your recent stay. Your feedback has been forwarded to the appropriate department(s) for further review. Please rest assured your response is appreciated. If your schedule permits, please feel free to contact me at your earliest convenience. Thank you again!

Malcolm Moore
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Had a very nice, quiet corner room for our stay this past weekend. Fantastic water pressure in the bathrooms, but the shower faucet was strange. Very hard to turn on, it clicked to move instead of just turning it, it took me like 5 minutes to figure it out because I kept thinking I was going to accidentally break it. We paid for the hotel on Priceline and when we checked in they took a credit card for incidentals. Totally fine, except they put a $125 hold on the card. So weird, I've never seen a hotel do that before. Maybe because it was Lollapalooza weekend and people tend to trash rooms? In any case, great location for the festival - about a 10-15 minute to the park. And great location for shopping and restaurants. Very nice stay overall.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Christine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

This hotel is located in walking distance of many attractions and close enough to the train and bus routes to get you everywhere! Rooms are well-appointed and service is great. If you go, ask them to tell you how to see the pool on the historic side of the building. It is magnificent and just an elevator ride away.

Room Tip: Try for a room on the top floor as the nighttime traffic noise can be loud.
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Traveler25616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

The hotel was a perfect spot for shopping and exploring. Kathy McClanthan (concierge service) took us under her wing and recommended great restaurants, sightseeing excursions and shopping venues. She was awesome to work with and we all looked forward to seeing her every morning. The hotel was great and Kathy was the icing on the cake!

  • Stayed: August 2014, travelled with friends
    • Service
Thank Lori G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

We spent four days at the InterContinental on the Magnificent Mile. We had a large king size room on floor 19 overlooking N. Michigan Ave. The staff, especially the concierge desk, were so helpful.
It is close to the Red Line, which goes right to Wrigley Field and a short walk to many river cruises or Navy Pier. There are several restaurants close by that work for families: West Egg, Howell & Hood, Heaven on Seven, Grand Lux, and a short walk to Pizzeria Uno (or Pizzeria Due). Our sons are teens and picky eaters, so these places worked well because of the large menus.
I would highly recommend this hotel. Be sure to check out the unique pool area even if you don't want to swim. It was built in the 1920s and is so elegant.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank 3badboysAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

This is the second time we have stayed at this property, both for special events when the city was full of people, and they got it completely right.
Rooms are comfortable and clean. The beds are great and the location of the property is beautiful.
Elijah at the front desk served us again this year. What a great first impression of the property. He is so professional and helpful.
Clive on the front door helped us on our last day and made a wonderful last impression.

Stayed: August 2014
Thank Veneas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chicago hotels
Magnificent Mile
Omni Chicago Hotel
Omni Chicago Hotel
#36 of 192 in Chicago
3,639 reviews
Gold Coast
Sofitel Chicago Magnificent Mile
Magnificent Mile
Chicago Marriott Downtown Magnificent Mile
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Radisson Blu Aqua Hotel
Radisson Blu Aqua Hotel
#27 of 192 in Chicago
4,941 reviews
Magnificent Mile
The Gwen, A Luxury Collection Hotel, Michigan Avenue Chicago
Streeterville
Loews Chicago Hotel
Loews Chicago Hotel
#7 of 192 in Chicago
2,234 reviews
Show Prices
Show Prices
Show Prices

Been to InterContinental Chicago Magnificent Mile? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Chicago Magnificent Mile

Address: 505 North Michigan Avenue, Chicago, IL 60611-3827
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Chicago
#29 Green Hotel in Chicago
#40 Luxury Hotel in Chicago
#53 Family Hotel in Chicago
#58 Romantic Hotel in Chicago
#64 Business Hotel in Chicago
Price Range: £89 - £238 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Chicago Magnificent Mile 4.5*
Number of rooms: 872
Official Description (provided by the hotel):
InterContinental Chicago is a lot like the city itself: historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue s architectural elite since 1929, our hotel is within easy reach of Chicago s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Agoda, Travel Republic (UK), Odigeo, TripOnline SA, Ebookers, Hotels.com, HotelsClick, Evoline ltd, 5viajes2012 S.L., Cancelon, HotelQuickly and getaroom.com so you can book your InterContinental Chicago Magnificent Mile reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Chicago Hotel Chicago
Chicago Intercontinental

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing