The location in River North on Michigan Ave was excellent. Easy access to taxis. Many fine restaurants and bars in the area, plus great shopping and a Walgreens across the street. Classic hotel with semi-updated feel.
We were celebrating our engagement and wedding venue shopping. We have pet allergies and the hotel upgraded us to a hypo-allergenic room. The room was fine though the shower leaked all over the floor and the bathroom needs updating.
Despite putting both "Do Not Disturbs" on the door (light and the sign), housekeeping walked-in on us while indisposed. Management said it would never happen again. Housekeeping did it again the next day. Even though we were having a romantic getaway, a huge family in multiple rooms were put next to us. Their children we slamming doors and running in hall at 3am. We called security but it continued for over an hour.
We reported all problems with our stay to the management and they offered to compensate us saying, "We're a better hotel then this and give us a chance to prove it." Two weeks passed and no compensation. Told it should have come, it's coming soon, be patient as they'd follow up and get back to me the next day. They never follow up so I do. Told two more weeks and nothing. Another call to management and two more weeks til they finally say it's been sent. Two months of chasing the hotel down to make good on their offer to compensate me for a very poor stay before receiving anything. Staff is friendly and offers good service though I wish the execution matched the intention. We'll see if things are better on our next stay.
- Official Description (provided by the hotel):
- InterContinental Chicago is a lot like the city itself: historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue s architectural elite since 1929, our hotel is within easy reach of Chicago s incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away. ... more less
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- Also Known As:
- Intercontinental Chicago Hotel Chicago
- Chicago Intercontinental