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“Still the gold standard in Chicago”
Review of Park Hyatt Chicago

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Park Hyatt Chicago
Ranked #9 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
American in Bogota
Level 6 Contributor
404 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
“Still the gold standard in Chicago”
Reviewed 13 August 2014

We stayed in two basic rooms each of which had lovely views of the watertower and lake (located directly above the breakfast restaurant). The design of the rooms at this hotel is just really well thought out and something special (closet opens to the hall or to the bathroom, bathroom has a divider which can open so you can look out to the lake for the soaking tub, has both blackout and sheer automatic curtains, just examples). Breakfast was excellent and I thought prices were fair (not cheap, but all things considered not outrageous.) The location of this hotel cannot be beat for Chicago tourism. Check-in was easy enough and they provided really fabulous kids kits at check-in (backpack, binoculars, coloring book, etc.) This hotel has been around for maybe 15 years but it is still absolutely fabulous and I think it gives all its new competitors a real run for their money. We were so glad we stayed here and I would definitely go back. My only complaint is that apparently there's a free car service to take you around closer locations which no one told us until check-out and that we were accidentally charged parking twice (we paid once at check-out on one room and then they charged us again after check-out directly to the credit card.)

Room Tip: Ask for a watertower or lake view.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank ChiquiMonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Grosse Pointe, Michigan
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 August 2014

We stayed here for the first time in June with our family. Primarily based on reviews on Trip Advisor and others we chose this location for its central locale near the Miracle Mile and fantastic reputation. We were not disappointed. From the Valet on arrival to the Front Desk experience the Hotel is polished and professional. My wife and I had a room across from our children- both were spacious with luxurious accommodations and bathrooms. We were on the 7th floor and were not affected by the busy Chicago bustle or sirens. We were not also bothered by other room noise.
The bathrooms were stunning and clean with powerful showers, two sinks and a TV in the bathroom. The Beds were comfortable and conducive to sleep.Housekeeping kept the rooms clean and fresh with fresh ice daily. The rooms also had cool lighting and privacy screens on the windows
We all liked the modern Gym with refreshing water and towels.- all for a great workout.
The lobby also offered free and refreshing amenities - lemonade, water , coffee ,tea and fresh
financier- delicious treats after a day out on the town.
We were located close to Miracle Mile Shopping, Eataly ,Water Tower Place and River North.The concierge even offered us umbrellas to use for the sudden downpour.
We had stayed at the Waldorf Astoria previously, but will definitely consider the Park Hyatt as a first choice for a special Chicago stay.

Room Tip: rooms away from Chicago ave may be quieter
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Green Features: energy star lighting,towel reuse organic toiletries
  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boerne, Texas
Level 5 Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 11 August 2014

My wife and I stayed here while I traveled on business July 2014. The property is amazing. Staff completely awesome and accomodating. We decided to updrage rooms after seeing our first room with no view of the water with a simple call downstairs. So, we upgraded for $40/night for a view of the Lake. Our room looked directly over the water tower and onto the lake. It had a wonderful view of Michigan Avenue. The room had a bench seat at the large picture window which was perfect for people-watching or just stretching out on.

The room was quite large, nicely appointed as you might expect. Pocket doors open up to allow you to open the wall between the jacuzzi tub and the sleeping area which allows you to look out the picture window or watch TV while in the tub. The bathroom also had a seperate TV over the vanity area. Besides the jacuzzi tub, there was a seperate shower with multiple shower heads, and two lavoratory sinks. A small fridge in a 'bar area' was also nice. We unloaded it of the beverages so we'd have room for our 'doggie bags'...some of the area deep dish pizza makes for great late-night snacks! Housekeeping brings ice to your room during the turn down service. The room was always impeccably made after morning made service as well. Given the price you pay, I would expect it would be Five Star. Bathrobes, slippers, safe, etc., everything you would expect in a high-end hotel. And the location, it's the best! Maybe two blocks or so away from the 'L'---the Red Line 'Chicago' Station, and Holy Name Catholic Cathedral a few steps away too. Of course, Michigan Avenue and the Water Tower right out the door.

If I had one thing to change, I would get more lighting in the lobby area. It just seemed kind of dark, but a trivial comment given the overall experience.

Room Tip: We upgraded for $20/night for a larger corner room which looked onto the Water Tower Square, but it...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
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Helpful?
1 Thank BryanBoerne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
1 review
Reviewed 9 August 2014

We stayed there 4 days. The location is great and the staff is very helpful and friendly. Special thanks to Karen the chief concierge for great advice and help. The hotel is very well soundproofed There was a family with young kids next door and we did not hear them at all through the walls. The bar on the terrace is also quite enjoyable.
Olivier & Veronique

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OlivierVeronique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland
Level 6 Contributor
165 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 8 August 2014 via mobile

I could not decide if this was a high end 4 star or a low end 5 star. I chose the hotel based on location and a special rate available for elite customers. I would have been let down if we paid the full price. We had issues with the shower plumbing but the front desk said they would comp us some extra points. They have a coffee/refreshment area in the library at the lobby level but it was always in need of replenishment. We were loaned a nice umbrella during a rainstorm. The hotel is not conducive to sound sleep due to ambulance traffic and noise from the outdoor bar. The spa was nice and there is an indoor pool. I Would only stay again for a low rate or Hotwire. If you are looking for a true luxe 5 star place I can think of 3 within walking distance. Soap and amenities were average. The room freshness was a drab brown and black and was not my style. The house keepers were very kind and dashed in to clean the room as soon as we left. The basic room light switches also require an electrical engineer to operate efficiently. Sorry I wanted to love this place but in the end had an average experience. Request a room away from the elevators.

Stayed August 2014, travelled as a couple
Helpful?
Thank gwera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, United States
1 review
Reviewed 8 August 2014

Very prime location. Nicely appointed rooms. Very comfortable. Am a repeat guest. The quality of the linens is excellent and there were plenty of towels and toiletries. Would recommend to any traveler.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Daria P S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 August 2014

GREAT location, modern sleek vibe, with gorgeous artwork everywhere you turn. This hotel is comfortable, chic, with great service. Did I mention location? Across from the old water tower, and the John Hancock building ( a must) with spectacular views of Lake Michigan. This hotel is right in the middle of everything! Great food, terrific shopping, beautiful city. Don't miss the dinner cruise, the navy pier, the Shedd Aquarium and if course Wrigley field. A quintessential American city. Just fabulous!

Room Tip: Try to get a room on a higher floor, for a view of Lake Michigan.
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  • Stayed September 2013, travelled as a couple
    • Sleep Quality
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    • Service
Helpful?
Thank Tvteacher50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Hyatt Chicago

Property: Park Hyatt Chicago
Address: 800 N Michigan Ave, on Water Tower Square, Chicago, IL 60611-2105
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Chicago
#2 Business Hotel in Chicago
#5 Family Hotel in Chicago
#6 Spa Hotel in Chicago
#8 Luxury Hotel in Chicago
#8 Romantic Hotel in Chicago
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Park Hyatt Chicago 5*
Number of rooms: 198
Official Description (provided by the hotel):
Flagship luxury hotel, Park Hyatt in Chicago's best location. ... more   less 
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Also Known As:
Park Hyatt Chicago Hotel Chicago
Hyatt Chicago
Chicago Hyatt

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