I tagged an extra couple of days onto a business trip to see the city. The Raffaello is convenient well priced and a good base for exploring. The hotel has a professionally friendly air about it and all my needs and expectations were met. More
I tagged an extra couple of days onto a business trip to see the city. The Raffaello is convenient well priced and a good base for exploring. The hotel has a professionally friendly air about it and all my needs and expectations were met. MoreShow less
Thank you for being our guest and giving your positive review! I am glad you liked our comfortable environment and found our Gold Coast location convenient to the best of Downtown Chicago. It was our pleasure to serve you as you enjoyed some R&R and we hope to be your haven for many more trips to the city.
I have stayed at the Raffaello on more than one occasion when hiding from Chicago's perfect storms. The staff goes out of their way to be friendly. They have a wonderful restaurant and roof top bar and the hotel has a European feel. Very nice escape from the city, within the city.
Thank you for posting this excellent review! I appreciate your 5-Star rating and your recommendation of the Raffaello is invaluable to us. It will be our pleasure to welcome you back to your Gold Coast home and serve you again and again in the future.
Great winter getaway. The staff was courtious. The room was not large but had a good layout and was very comfortable. It is located a couple of blocks off Michigan Avenue so it was not as busy, which we liked. We will stay again during future trips.
Thank you for taking time to post your perfect rating of the Raffaello! I am delighted you were pleased with our excellent location and comfortable guestrooms and will be sharing your compliments on our hospitality with the entire team. We are glad you had a good stay and look forward to welcoming you back again.
The entrance was a disappointment with no lobby as such. The suite that we were upgraded to was dark and overlooked the airconditioning unit of the hotel and the noise of the back entrance to the restaurant. The staff were helpful and did make an attempt to solve a problem that was greated by the airlines and our lose of the first night. They did manage to get us a partial refund. The location of the hotel made a lot of sites within walking distance.
Thank you for the kind words you did post regarding our service. We are delighted you found our location excellent and our staff accommodating. Your feedback is valuable to us and we hope for the opportunity to improve your impression on a future visit.
This is a Condo Hotel. The rooms are owned by private investors. That said the rooms are in good condition the beds are comfortable. This is not a 4 star Hotel as advertised by Hot Wire. Here are five things that were notable.
1. Health club has five or six pieces of cardiovascular equipment. The stepper doesn't work and many of the weights are missing.
2. The temperature of the rooms are difficult to control. We had to leave a window open in order to get the room cool enough to our liking.
3. yes the elevators are dreadfully slow. We were able to stay on the second floor and simply walked the steps up to our room. Very convenient.
4. The bar on the top floor seemed busy. Two drinks cost $25. The bar seemed filled with security for some reason.
5. There is a small donut shop downstairs that sells excellent coffee and very tasty donuts. Glazed... I believe was the name of the donut company.
Thank you for posting your positive rating of the Raffaello! Your observations of our property and your appreciation of our amenities are wonderful to hear. We enjoyed having you as our guest and look forward to your return to the hotel.
Nice boutique hotel centrally located near every where we wanted. Room was clean bed comfortable and bathroom very large. Overall an excellent stay. The bed was very nice . Room was clean and staff friendly when we needed them.
Thank you for your positive review and your compliments on our staff! We aim to deliver an exceptional experience for our guests and sincerely appreciate your continued loyalty to the Raffaello. We value your feedback and anticipate welcoming you back real soon.