We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Enjoyed our stay”
Review of Raffaello Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Raffaello Hotel
Ranked #106 of 191 Hotels in Chicago
Reviewed 27 July 2014

We loved the convenience of the hotel's location. The king suite was spacious. We did have some trouble keeping the water in the shower with the way the wall is designed. As usual, the sleeper sofa was less than comfortable, but the King bed was pleasant. We will return!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,220)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,140 - 1,146 of 2,220 reviews

Reviewed 24 July 2014

Our room was a little run down but it had old Chicago feel within this historic building. Our room was on the 16th floor and the view was AMAZING! And the windows ACTUALLY open! Overall loved it! Happy

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Codyjr73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

Lazy bell staff (not once was the door held open for me... instead, they would hit the wheel chair button as though they couldn't be bothered). Rooms are avg. The Drumbar security told us to wait in line despite us being paying guests in the hotel. Prices for the room service are outrageous ($12 for a bowl of Cornflakes?). Text messages from the concierge every day was annoying and, frankly, not something I've ever experienced (and wish not to ever experience again).

The only real things this hotel has going for it have nothing to do with the hotel, and that's its location, the Drumbar on the top floor, and the Glazed Doughnuts shop in the lobby.

Value per dollar is pretty low, mostly due to the terrible, lazy service. I would not recommend and will explore alternatives in the downtown next time I'm in Chicago.

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ryan_Baldwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this reviewResponded 19 September 2014

I am so sorry to hear of your negative experience at the Raffaello. It disappoints us to know that we under delivered, as it is our goal to ensure that every guest receives a quality experience. I apologize for the lack of enthusiasm and appropriate customer service you seemed to have observed in our staff. On the other hand, I am glad you enjoyed the location, Glazed and Infused and Drumbar. I hope you return to find better circumstances in our hotel and a more enjoyable visit to Chicago in general.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

This was our 2nd trip to the Raffaello. The hotel is located just a few blocks from Michigan Ave and the beach. We were able to walk to mass on Sunday. King Suite was a lovely room. The bed and bathroom were very clean and the cleaning service did a great job tidying up each day. It was hard to leave...

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marci M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this reviewResponded 22 August 2014

I am so happy to hear you enjoyed your stay at the Raffaello! It gives us great pleasure to know that you were happy with the room in which you stayed as well as the cleaning services. We do hope you return again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

I had a great experience. The front desk was very accommodating and found me a room for early check-in. The room was great and my sleep restful. Definitely a keeper!My only complaint would be a slow elevator...

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank donna90266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this reviewResponded 1 August 2014

I am happy to hear you enjoyed your visit with us at the Raffaello. I am pleased to know that you received a quality experience from our staff, and in particular, the front desk. We hope you return again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

Pls see previous page. Very disappointed and feel some adjustment should have been made to my bill. Have stayed with you a number of times! And hope to stay again BUT many things need to get corrected


  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Janemashburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Decided in the morning to head to Chicago for a concert Friday night. I was not in the hotel much more than to shower, sleep, and turn around and head home Saturday morning. I didn't have time to utilize the facilities, go to the bar, or the restaurant. I will say that everyone was really nice and helpful. The hotel was clean and I have no complaints.

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank S T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah B, Guest Relations Manager at Raffaello Hotel, responded to this reviewResponded 1 August 2014

We are happy to hear you enjoyed your stay overall! We hope you enjoyed the concert as well and hope you return again soon so that you may experience Drumbar and our other facilities!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chicago hotels
Streeterville
Millennium Knickerbocker Chicago
Magnificent Mile
Cambria Hotel & Suites Chicago Magnificent Mile
Magnificent Mile
Warwick Allerton-Chicago
Warwick Allerton-Chicago
#107 of 191 in Chicago
1,808 reviews
Show Prices
Show Prices
Show Prices
Streeterville
Hilton Chicago/Magnificent Mile Suites
Gold Coast
The Whitehall Hotel
The Whitehall Hotel
#79 of 191 in Chicago
1,718 reviews
Streeterville
Dewitt Hotel & Suites
Dewitt Hotel & Suites
#122 of 191 in Chicago
951 reviews
Show Prices
Show Prices
Show Prices

Been to Raffaello Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Raffaello Hotel

Address: 201 E Delaware Pl, Chicago, IL 60611-1713
Region: United States > Illinois > Chicago > Streeterville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#57 Family Hotel in Chicago
#60 Romantic Hotel in Chicago
#64 Luxury Hotel in Chicago
#70 Business Hotel in Chicago
Price Range: £60 - £292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Raffaello Hotel 4*
Number of rooms: 172
Official Description (provided by the hotel):
Chicago’s only completely non-smoking 4-star boutique luxury hotel has the best location of any 4-star hotel, just steps away from Michigan Avenue in the heart of the Gold Coast. The famed Magnificent Mile, is just steps from Raffaello Hotel’s front door, as is shopping, theater, nightlife, restaurants, clubs, Navy Pier, Hancock Observatory, museums, zoos, and beaches. Amenities include breakfast room service, massage treatments, manicure and pedicure by Windy City Massage, concierge services, 24-hour business center, PC computer kiosks, 24-hour fitness center, valet parking, valet laundry, mini-bars, microwaves, rain forest showerheads, flat screen LCD TV’s, DVD players, in room safes, luxurious bathrobes, all cotton terry bath towels, 350 thread count sheets overlaying goose down duvets. 18th floor meetings and convention center. Every guest room is non-smoking as are the public areas validating our claim to being Chicago’s only completely non-smoking luxury boutique 4 star hotel, just off Michigan Avenue, the Magnificent Mile. Our newest addition, Drumbar, sits atop the 18th floor. Drumbar is a multi seasonal destination with a speakeasy style inside lounge and outdoor garden terrace. Designed as a drinking establishment to deliver warmth, style, and an energetic spirit of old meets new. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, LoveHolidays, TripOnline SA, Travel Republic (UK), Ebookers, Hotels.com, Evoline ltd, HotelsClick, 5viajes2012 S.L., HotelQuickly, getaroom.com and Cancelon so you can book your Raffaello Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Raffaello Hotel Chicago

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing