We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“What a great bed!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Renaissance Chicago Downtown Hotel
Ranked #59 of 187 Hotels in Chicago
Certificate of Excellence
Little Rock, Arkansas
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“What a great bed!”
5 of 5 bubbles Reviewed 5 January 2014

I was one of the unfortunate travelers that had to take a "distressed passenger" hotel voucher from my airline @ O'Hare due to a flight cancellation during my layover in Chicago.

I chose the Renaissance from the 2 discounted hotel voucher offers and am really glad I did. I loved the room. Super clean with all the amenities but it was the bed that really impressed me! It was the best feeling bed I have experienced in a while. It was simply a luxurious sleep.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morrisovich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceChicagoGM, General Manager at Renaissance Chicago Downtown Hotel, responded to this review, 13 January 2014
Morris, Thank you for the fabulous review! I am sorry to hear you were stuck in Chicago for the freezing weather, but I am so glad that you enjoyed your stay with us! I hope you can return (by choice!) very soon! We would love to impress you with our city with a bit warmer weather. Just a reminder you can always shop bedding and much more at shoprenaissance.com Enjoy the new Year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,613 reviews from our community

Traveller rating
    813
    573
    155
    47
    25
See reviews for
312
373
79
588
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (445)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 January 2014

Fantastic location overlooking the river and marina city. Rooms comfortable and good value. Bar and restaurant good value and high quality. Friendly and very competent staff. Will return - thank you for looking after us

Room Tip: Corner river views are stunning
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markandrew74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceChicagoGM, General Manager at Renaissance Chicago Downtown Hotel, responded to this review, 13 January 2014
mark and drew, thank you for staying with us! It was our pleasure to have you at our hotel. Thank you for all of the kind comments, I will definitely pass them along to my staff. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 3 January 2014

Was here in December 2013 for a weekend getaway. Having stayed at several Renaissance properties across the globe, I had high expectations especially in a downtown center hotel. However, the decor was more along the traditional Marriott brand than the Renaissance brand. The rooms were nothing interesting by any means. I was severely disappointment with the hotel bar, which had awful service. Yes, the Bears were playing on Monday night at home; however, you would think hotels such as this would anticipate such crowds (especially by December). We had a great deal on the hotel, which is why we stayed. However, there are certainly more interesting boutique-like hotels in the vacinity.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IndyMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceChicagoGM, General Manager at Renaissance Chicago Downtown Hotel, responded to this review, 13 January 2014
Matt, I would like to personally apologize for the sub-standard service you received at Bar Novo. I can assure you this is not typical, as we pride ourselves on staff service throughout our hotel. When you return to Chicago, please feel free to contact me, I would be delighted to ensure your next stay is a perfect 10! We hope to welcome you back to Chicago in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Level Contributor
112 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 1 January 2014

We have come to be spoiled by nice hotels like the Renaissance, and look for deals on line, which we got here. I was pleased with the location, as it's really right between the Magnificent Mile and other more reasonable shopping on Clark Street and within 6-10 blocks of many types of restaurants. The spacious, well-appointed room, its view (we paid extra for that and it was worth it), the quality beds and the little things the hotel offered were great. Wish we would have had time to enjoy the pool and spa area a bit, as they had just been remodeled.

Room Tip: Definitely, if you can swing it, pay the extra charge to get the river view.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rejsaflicka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceChicagoGM, General Manager at Renaissance Chicago Downtown Hotel, responded to this review, 13 January 2014
Thank you for the fabulous review on Trip Advisor, we appreciate you taking the time to share your feedback with us! I am happy to see that you enjoyed the spectacular Chicago views and shopping alike. We hope to see you again, Happy New Year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 30 December 2013

We stay at the Renaissance on Wacker Drive because it's such a convenient location and we like the bar area. The lobby is lovely (minus the odd perfume scent that is found throughout), but the rooms, while clean, are in dire need of a face lift. Time to renovate, Marriott. The drapes in our room had a large stain, which looked like blood, but hopefully was not. The rooms, while worn, have been quite clean when we've stayed there.

Two other not so positive comments: 1.) The concierge is obviously not trained in helping people with restaurant recommendations, directions, etc. I was handed a pre-printed list of restaurants. Another time we were given the wrong directions by the concierge. Not very professional. Also, both times the concierge has not been very welcoming / friendly. When you're the face of the hotel, probably smile. 2.) We stayed there over Christmas. A staff member told us they were 16% full. You would think we would have been upgraded to a nicer room at no charge, but we were not, despite being repeat visitors. That would have been a simple-to-do nice perk. Not sure we will stay there next time we are in town. I was pretty underwhelmed. If it wasn't for the location, I would definitely go elsewhere.

Room Tip: Pick a room on an upper level or a riverview room or you will listen to the noisy train that goes ev...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveler_001_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceChicagoGM, General Manager at Renaissance Chicago Downtown Hotel, responded to this review, 13 January 2014
While I am not pleased with the experience you had at our hotel, I would like to personally thank you for taking the time to share your comments with us. If possible, I ask that you call me at 312-372-7200 so I can get more details about your experience. I would like to follow up with the hotel ambassadors that assisted you, so we can improve for the future. I can tell you, that the pre-printed list of restaurants you received would have been our “navigator guide” this is a guide that is printed and changed at least once a week to give our guest a current look at city events and restaurants that are featuring specials or special events that week. The purpose of the navigator guide is to allow our guests a “cheat sheet” to the city that they can take with them if they are out exploring the city. As for an upgrade, we do try and give all guests the best room possible including free upgrades, when occupancy is very low we do close down floors to ensure the safety and security of all guests, which can cause upgrade availability to be limited. As I said, I would love to get more details from you, so please do not hesitate to contact me directly. I look forward to hearing from you, and I hope your return to our property in the future so we can make your stay a perfect 10!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 27 December 2013

We stayed here in November-2013. The main advantage for staying in this hotel, is its location. Very close to Magnificient Mile and the Northbridge shopping mall. The check-in process was fairly fast and the room had excellent views of the downtown area. The bed was nice and comfy. Breakfast was good but expensive and parking was $65! Overall a pleasant stay.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ina1021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceChicagoGM, General Manager at Renaissance Chicago Downtown Hotel, responded to this review, 13 January 2014
Ina, I am pleased to see that your enjoyed your stay with us at the Renaissance Chicago! We do indeed have a marvelous location, perfect for shopping around the holidays. As for the parking rates, unfortunately due to resent tax increases by the city and the county parking rates thought the city have increased in recent months. I am glad to see this did not impact your stay, we hope to see you again very soon! Happy New Year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Collierville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 December 2013

My wife and I have stayed at this hotel in the past and always loved the lobby atmoshphere at Christmas time. The beautiful tree and the sleigh in the lobby. We came back to Chicago for the Christmas atmosphere and truly missed that atmosphere and ambiance this year. The rooms and service are still great and the staff was courteous as always however it appears that this is political correctness a few steps too far. We were there 4 nights but to come back for the Christmas season we would like to see more of the reason that we returned put into the look and atmoshphere. The Intercontinental had a huge tree with many people having pictures taken by their tree.

Room Tip: River view rooms are great for the evening view.
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fred M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RenaissanceChicagoGM, General Manager at Renaissance Chicago Downtown Hotel, responded to this review, 13 January 2014
Fred, I love to see that you rated our cleanliness and service with 5 stars! Our staff service is definitely a priority for us and I am glad we delivered on that aspect of your stay. As for the holiday décor, we try and incorporate different aspects each year to keep our lobby intriguing, but I must say the sleigh has always been a big hit, and we may bring it back to add to the holiday feel next year! You should see us now, we have about 6 inches of snow on the ground and we are looking quite festive! Send us up some warm weather from Tennessee; we are expecting a high of -1˚ on Monday! I hope you had a delightful holiday, and we hope to welcome you back next year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chicago hotels
Downtown / The Loop
theWit - A DoubleTree by Hilton
Downtown / The Loop
JW Marriott Chicago
JW Marriott Chicago
#39 of 187 in Chicago
4.5 of 5 bubbles 1,376 reviews
Downtown / The Loop
Kimpton Hotel Monaco Chicago
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Radisson Blu Aqua Hotel
Radisson Blu Aqua Hotel
#19 of 187 in Chicago
4.5 of 5 bubbles 4,395 reviews
Near North Side
The Westin Chicago River North
Show Prices
Show Prices
Show Prices

Been to Renaissance Chicago Downtown Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Renaissance Chicago Downtown Hotel

Property: Renaissance Chicago Downtown Hotel
Address: 1 W Wacker Dr, Chicago, IL 60601-1631
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Chicago
#22 Family Hotel in Chicago
#25 Romantic Hotel in Chicago
#36 Luxury Hotel in Chicago
#39 Business Hotel in Chicago
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Renaissance Chicago Downtown Hotel 4*
Number of rooms: 560
Official Description (provided by the hotel):
Merging the business of the Loop with the pleasure of State Street and Chicago’s Theater District, the newly renovated Renaissance Chicago Downtown Hotel invites discovery at every turn. Winner of a TripAdvisor Certificate of Excellence, the Renaissance Chicago enthralls from the moment you enter the lobby – featuring a VIP Club Lounge, Artist Studio, Coffee Bar and Library. Unwind and revitalize in one of the 520 guestrooms and 40 suites featuring unique amenities with marble accents complimented by skyline views of the city's architecture. Wind down inside this luxury hotel in Chicago’s Rejuvenation Center boasting a refreshing indoor pool and indulgent spa treatments. Experience this downtown Chicago hotel’s distinctive and hip scene with local flair, delectable dishes and creative cocktails. This premier Chicago theater hotel is steps away from upscale shopping, fine dining, the theater district, and famed Millennium Park. Your own Windy City experience awaits at this downtown Chicago boutique hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Travel Republic (UK), Agoda, Hotels.com, Traveltool, S.L.U., TripOnline SA, Evoline ltd and HotelQuickly so you can book your Renaissance Chicago Downtown Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Renaissance Hotel Chicago
Chicago Renaissance
Renaissance Chicago Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing