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“Chicago Chic” 5 of 5 bubbles
Review of Sheraton Grand Chicago

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Sheraton Grand Chicago
Ranked #67 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Pittsburgh, Pennsylvania
1 review
“Chicago Chic”
5 of 5 bubbles Reviewed 14 August 2012

Envision the perfect hotel ~is it located with river views in a busy city; within walking distance of dining, shopping, and business appointments; are attendants directing incoming guests to a bustling lobby with an eager pleasant staff ready to assist you at every turn from arrival to departure; bellmen transporting cumbersome luggage to and from guest rooms; an inviting hotel lobby; clean rooms with city chic design; comfortable beds; delicious food & timely room service, albeit a bit pricey (onsite restaurant is $$$ as well); convention and parking facilities? If so, Sheraton Chicago Hotel and Towers is a must stay. Both our friends and family thoroughly enjoyed our experience & will definitely return.

Room Tip: Our favorite rooms, of course, have a view of the Chicago river.
See more room tips
  • Stayed August 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kris j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,804 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,348)
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English first
Fox Lake, Illinois
1 review
5 of 5 bubbles Reviewed 14 August 2012

Our hotel stay at the Sheraton was great. The room was spacious and very clean, the staff at the front desk was very friendly and provided outstanding service. The hotel was close enough to walk back from Navy Pier after the wedding. All team members we encountered during our stay were very friendly and polite. We definetly would stay here again.

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Terri Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White Plains, New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 14 August 2012

My husband and I were visiting Chicago for the first time and not sure where to stay...based on previous reviews we chose the Sheraton. Super convenient location-walking distance to all the major downtown attractions. Lobby was always bustling; staff was very friendly. Room was your average hotel room-we had a corner room on the 22nd floor. It was refreshing waking up in the morning and looking out on to the river. Room was clean, bed was comfortable. Coffee maker in the room was a nice touch!
Declined housekeeping and were given $5 vouchers for use at the hotel or for SPG points.
One thing we took notice with was the leftover room service trays would sit out in the hall for longer than needed to be before they were picked up.
Would recommend and would visit again.

Room Tip: Ask for a river view!
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  • Stayed August 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jazzyag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 14 August 2012

I live in the Chicago suburbs but needed to stay in the city for a conference I was attending. The Sheraton on the River offered a very good price and location. The room I enjoyed was newly renovated.

The hotel was very busy but the staff handled it very well. The river walk adjacent to the hotel was a very nice way to relax after a tough day on my feet. You could sit outside and enjoy the city tour boats passing, by along with other water activities.

The location was ideal. Just a block from Michigan avenue and unlimited choices of restaurants.

I would highly recommend this hotel.

Room Tip: Ask for a room in the newly renovated section.
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  • Stayed August 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lansing, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 13 August 2012

Our hotel stay at this property was great. The rooms were clean and nicely furnished and were ready upon our arrival. It is close to shopping and all great restaurants and entertainment venues. We were club level and breakfast was included. It was your standard continental breakfast. The negative is the ridiculously expensive parking fees however they are the same all over Chicago). The stay was very pleasant and we would definitely stay again.

Room Tip: If you can travel without a car do so. The higher up the better the view. Schula's steakhouse...
See more room tips
  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank spmds2024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 August 2012

This is a nice hotel with a fantastic view and location (walking distance to Navy Pier and Michigan Avenue). However the real reason I was inclined to write this review was to acknowledge the tremendous service we received on a stay there this weekend. From the front desk at check-in to the bellmen assisting with our luggage, they could not have been friendlier. We had an especially remarkable experience with one of the housekeepers (Patricia) who provided outstanding and friendly customer service (that I won’t fully detail here), but it is worth noting that she wouldn’t even accept my tip. I sent a note to the General Manager to specifically acknowledge her, but the service we received warranted a post here as well.

P.S. President Obama was even having a private 25-person fundraiser there the Sunday we left . . . if it’s good enough for him, it’s probably good enough for you.

: )

- Mike Metzger

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middletown, Connecticut, United States
1 review
5 of 5 bubbles Reviewed 13 August 2012

My wife and I were visiting for both business and vacation and our stay at the Sheraton was simply great. Quick and curtious at the desk and our river view room had spectacular views. We actually did have a slight issue with our air conditioner rattling when running which we quickly informed the front desk. After only a few minutes, two technicians were in our room troubleshooting and then fixed the issue. For our first visit to Chicago, this hotel made our stay great and we will definitely look to stay here again on a return trip.

Room Tip: High floor with river view was great.
See more room tips
  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Chicago

Property: Sheraton Grand Chicago
Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Phone Number:
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotel in Chicago
#29 Green Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#42 Luxury Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Official Description (provided by the hotel):
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 
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Also Known As:
Chicago Sheraton

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