I stayed here for a conference that was held at the hotel. This was my first stay at this property, and I'll say that I was impressed! The hotel is well maintained, clean, easy to navigate, well located, and the staff were friendly. The room was neat and tidy, with a great view (I was on the river side, on one of the upper floors). The beds were fantastic. The internet worked great. The fitness center was large and well equipped. The pool area was kept clean as well. There are lots of elevators, so there was never a long wait to go up and down.
The only problem (and it really was the only issue) that I had here was that the bill got charged incorrectly to my credit card. The accounting department was friendly and courteous, and was able to fix the problem, but it took a couple phone calls and emails, and about a week and a half to get straightened out. Of the 6 people in my group who traveled together to this conference, 4 of us had problems with our bills being incorrect. I don't know if it was new people at the front desk or something. My advice, just so your stay goes without any bumps, would be to make sure to check over the bill thoroughly upon checking out.
That being said, the billing situation would not keep me from staying here again. Overall the stay was great, and I got to see some neat things in Chicago. Two thumbs up on the hotel and its neatness!
- Official Description (provided by the hotel):
- The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more less
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- Also Known As:
- Chicago Sheraton