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“Great All Round Experience”

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Sheraton Grand Chicago
Ranked #69 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Dallas, Texas
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great All Round Experience”
5 of 5 bubbles Reviewed 10 August 2013

We had a conference at the hotel the same time Lollapalooza was going on and it was utter kid mayhem, but the hotel staff held up well. We are Starwood members so the checkin line was a little shorter and Tanya was a princess in helping us get situated.
Our room was newly renovated on the 30th floor, the bed and pillows were very comfortable and there were many places to go and do withing walking distance.
I will stay there again when in Chicago.

Room Tip: We stayed high and overlooked the lake.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank TheRoadWarrior1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Addie H, Manager at Sheraton Grand Chicago, responded to this review, 12 August 2013
I'm so happy that you were able to enjoy our renovated hotel and convenient, central location. It was a pleasure to host you and thank you for taking the time to share your review. Come back and see us again soon. Safe travels!
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4,844 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,353)
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English first
Avon, Indiana
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 10 August 2013

My husband and I were impressed with the hotel from when we first walked in. But our good impression began in the car, when we were having trouble finding our way to the hotel via GPS because of all the closed streets due to Lollapolooza. My daughter suggested asking the hotel how to get to them. One of their phone menu options was "Directions" and were put on the line with a gentleman (I think his name was Donovan?) that was so patient and so expert at all the streets, leading us in. He didn't get off the phone til it was all working out. Then we were thrilled with the newly renovated room we had. We wanted to check our restaurant choice with the concierge, Suzanne Spring, and she was exceptionally helpful, warm, vivacious and friendly. She even followed up with a lovely email since we've gotten home. This was my first time to tour Chicago and it left a great impression. I would happily stay at the Sheraton Chicago Hotel again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank CarolynO791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Addie H, Manager at Sheraton Grand Chicago, responded to this review, 12 August 2013
Thank you, thank you, thank you! We are so appreciative of your business and you taking the time to share your feedback. It was our pleasure to host you and we look forward to doing again very soon. Safe travels.
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boston
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 8 August 2013

I stayed here for a business trip the week of August 5, 2013. The rooms were clean and decent. I had a nice view of the river and Lake Michigan.
The hotel was in a good location close to shops/food/etc.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gdavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Addie H, Manager at Sheraton Grand Chicago, responded to this review, 12 August 2013
I'm elated to hear you enjoyed your experience with us and can't wait to welcome you back with the same great service again soon! Safe travels!
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Mexico City, Mexico
2 reviews
5 of 5 bubbles Reviewed 8 August 2013

I didn't expect to stay in Chicago when the opportunity appeared. I stopped at Chicago's Sheraton & Towers to see if they had availability. The kindness and great service at the front desk surprised me greatly. The price they offered was very reasonable and the lady who helped me even offered joining SPG membership and immediately offered an up grade after I had given her my information to start my complimentary membership. I got a great room with a great view of the river and my 2 favorite buildings: Wrigley's & Trump!
The room and bathroom where impeccable and so they stayed during the 3 days and 2 nights that I had the pleasure of staying.
The walks on the river with direct access to the hotel and the hamburger place are an amazing plus!!
Another surprise!! They have the best steak house in town Schula's and you get a 10% discount for being a guest at the hotel!!
Thanks Sheraton Chicago Hotel & Towers!!!!!

  • Stayed July 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank AleJimenez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Addie H, Manager at Sheraton Grand Chicago, responded to this review, 12 August 2013
Thank you so much for sharing such compliments. I'm elated to hear you enjoyed your experience with us and can't wait to welcome you back with the same great service again soon! Safe travels!
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Cadiz, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 8 August 2013

Made reservations for 3 couples. We talked to front desk twice before arrival. We were told on phone, by front desk, that we would have 3 rms . on same floor. 1 king bed with handicap shower, 1 regular king and one rm . with double beds.
At arrival, nothing was as promised on phone (by 2 different front desk employees.) What happened to those rooms? The girl at front desk was very polite. We waited 3 hrs after check in time, til 6pm, for our rooms to be ready . They were Not on same floor. And No shower. Instead, They brought in portable bathtub seat. Only 1 rm .had king bed. Atleast 1 room was supposed to receive frig but, never received. They did comp us 1 rm./1 nt. and breakfast the next morn.
Herman , waiter in LB restaurant was very accommodating and personable.
Nathan and manager of valet parking were very accommodating .
Bell hops were very nice.

Room Tip: Get names of employees you talk to on phone. Don't want room by ice machine.
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  • Stayed August 2013, travelled with friends
    • Value
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Helpful?
2 Thank Kwtw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Addie H, Manager at Sheraton Grand Chicago, responded to this review, 12 August 2013
Thank you for your recent stay with us. We apologize if there was any confusion with your rooms and if we made your stay challenging in any regards. If you would like to address anything further, please feel free to call me at 312-329-6995. Thank you very much.
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Columbiana, Ohio, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 August 2013

The beds were comfortable, with many pillows. Mini fridge. No fan in bathroom would be my only complaint, but the bathroom itself and tile were like new. Great view of the city made for some great pictures and a perfect location to walk to many venues. This was my second visit to this Sheraton and would highly recommend it as it is a beautifully maintained hotel with great service,

  • Stayed July 2013, travelled with family
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Helpful?
Thank DkG32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Addie H, Manager at Sheraton Grand Chicago, responded to this review, 21 August 2013
I'm elated to hear you have enjoyed your experience with us and can't wait to welcome you back with the same great service again soon! I've also passed your feedback on so thank you. Safe travels!
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Bridgman, Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 August 2013

We just spent 4 wonderful nights here celebrating our 50th wedding anniversary with family & friends! Some people decided against coming because of Lolla...! All the family & friends who
did come loved it!!! They & we loved the location! The design of the primary lobby & the secondary lobby/bar/bathrooms/viewing the river all worked to provide a sense of enough privacy & enough space for different generations to have enough space to enjoy each other!!! Our House Attendant, Brian Small, was especially cordial & thoughtful!!! He sent us champagne & chocolate-covered strawberries....checked in on us to see if all was going well, very helpful!!!
Great guy!!! We liked the breakfast options on the lower level. They worked well for different
combinations of family & friends. WE would love to stay there again sometime!!!

Room Tip: My husband has an allergy to feathers. I called 3:30 am & non-allergenic pillows were delivered...
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Virginia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Addie H, Manager at Sheraton Grand Chicago, responded to this review, 19 August 2013
Thank you so much for your kind remarks and Happy 50th anniversary! On behalf of our entire team, we are very grateful for your business for this special event! Please let us know if there is anything else we can ever do to make your future stays more comfortable and we look forward to welcoming you back to the Windy City soon!
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Additional Information about Sheraton Grand Chicago

Property: Sheraton Grand Chicago
Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Phone Number:
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#30 Green Hotel in Chicago
#33 Business Hotel in Chicago
#43 Luxury Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Official Description (provided by the hotel):
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 
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Also Known As:
Chicago Sheraton

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