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Sheraton Grand Chicago
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Reviews (5,228)
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2,564
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2,266 - 2,271 of 5,228 reviews
Reviewed 25 June 2014

Sheraton Chicago Hotel and Towers was our special destination for our honeymoon, and we choose wisely! Reservation making was a snap online and when we checked in we received a complimentary upgrade to the 33rd floor which is their Club level. Access to continental breakfast in the morning and afternoon snacks as well as access to the lounge and complimentary soda and water. Very nice! All employees we had any interaction with were very friendly and gracious. The room was great with a nice view. The bed was amazing, so comfortable. Be careful about the snacks in the room. If you even just PICK UP a jar of snacks or bottle of water, your room will be charged, even if you put it back. Call the desk to have these charges removed, they can be very costly.
We dined once in the hotel, at the burger bar. Expensive, but very good. Dined by the river and loved it.
I would highly recommend this Sheraton! And with the AAA discount I used, it wasnt too hard on the wallet.

  • Stayed: June 2014, travelled as a couple
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Thank Russell J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this reviewResponded 27 June 2014

Dear Russell,

Congratulations first on your wedding and for picking the Sheraton Chicago to celebrate your special day! We are proud of our employees and pleased that you took the time to recognize them. The snacks in the room are a little tricky, and I'm glad that you were able to get the charges credited to you. The views on the upper floors are breathtaking as well. Please come back on your one year anniversary and we will make sure stay is just as fantastic.

Sincerely,

Mary P.
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

This was our second stay at the Sheraton Chicago on North Water Street. Great location on the river with excellent views down Wacker and toward the lake. Very friendly and accommodating staff. Lovely lobby, spacious room, good fitness center and pool, and above-average food at the Burger Company on the river. Would definitely stay here again the next time I'm in the city.

  • Stayed: June 2014, travelled on business
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Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this reviewResponded 27 June 2014

Hi Charles,

Thank you for your kind remarks, and on behalf of the entire team, we are grateful for your business. I'm happy that your overall experience at the hotel was memorable and look forward to assisting you upon your future visits.

Sincerely,

Mary P.
Executive Office

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Reviewed 25 June 2014

For the general aesthetics of the outside, the poor traveller would think they are in a swanky place. However, it's not bricks and mortar that make a good hotel, it's service. The Chicago Sheraton at 301 Water Street doesn't seem to think that service is essential. Also, be very careful about their check-in/checkout policy. A good hotel has a 4 PM rule, but not so with the Sheraton Chicago. If your stay is altered and you need to checkout "early", you will be penalized an entire nights stay at their already highly priced rooms. Be careful you plan your visit perfectly or better yet, pick a real hotel. The restaurant charged me $23.00 for two (2) scrambled eggs and three (3) pieces of bacon!

Room Tip: Stay in a different hotel. Read some other Chicago down town reviews!
  • Stayed: June 2014, travelled on business
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Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madalyn w, Front Office Manager at Sheraton Grand Chicago, responded to this reviewResponded 3 July 2014

Dear Jim C

Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, Your feedback assist with improving our product and services. Please feel free to reach out to me at madalyn.ward-freeman@sheraton.com or call 312-464-1000. We look forward to hosting your next visit to Chicago.

Sincerely,

Madalyn W.
Director of Front Office

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Reviewed 25 June 2014

We loved our stay at this Sheraton. We were in Chicago for a wedding and felt like we were on a second honeymoon ourselves!. The location is excellent, the room was extremely clean, the bed was VERY comfortable and the view of the Chicago river was beautiful!

Room Tip: When checking in, ask for a room with a view of the river.
  • Stayed: June 2014, travelled as a couple
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Thank mykindoftown2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this reviewResponded 26 June 2014

Dear Mykindoftown2014,

Thank you for the great review of our hotel! We are glad you had a wonderful experience and hope to welcome you back on your next visit to Chicago.

Sincerely,

Mary P.
Executive Office

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Reviewed 24 June 2014

Our experience staying at the Sheraton Chicago Hotel and Towers was a pleasant surprise. From the moment we checked in at the Front Desk, everyone was friendly and accommodating. It is conveniently located to some of the finest shopping and is in the heart of outstanding restaurants. We were within walking distance of most of our destinations. Would highly recommend.

  • Stayed: June 2014
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Thank VElittle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this reviewResponded 26 June 2014

Dear VElittle1,

Thank you for taking time to share this great review. It means alot to us to get positive feedback on our staff & service. We pride ourselves to have the utmost personalized service and our staff is the best in the business. We are happy that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Mary P.
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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