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“A nice 3 days of pleasure and 2 days of business”

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Sheraton Grand Chicago
Ranked #70 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Atlanta, Georgia
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“A nice 3 days of pleasure and 2 days of business”
Reviewed 7 July 2014

Arrived on a Friday for a weekend of leisure with my wife in Chicago prior to a couple of days of business starting on Monday. This was my wife's first time in Chicago, so location was a major reason I chose this hotel. The location did not disappoint. I upgraded to club and had view of Navy Pier from our room. The hotel is located right on the river and we could walk to the Magnificent Mile easily. The hotel staff was very friendly and the concierge helped us discover some great restaurants.

The club level was worth it for the view since it was my wife's first time in the Windy City, but I would not upgrade based on the food provided in the club room. The breakfast consisted of pastries, donuts, fruit, yogurt, cereal, coffee, juices - essentially a glorified continental breakfast you can get at a Hampton Inn. The only good part of the club room was that it made it convenient to have a light breakfast when you awoke and did not have to go out to find food early. This was the only reason I gave 4 stars instead of 5 in that I am not sure whether it would be worth it to upgrade to club just for the food. It wasn't bad, just not sure of the overall value of the club level as I only took advantage of breakfast.

I used the fitness center twice and it was not crowded at the times I went (Sunday afternoon and early Tuesday morning). The facilities are clean, there are cold towels for cooling down afterwards, there is a locker room, and a sauna. There is also a sun deck overlooking the river where I sat to cool down Tuesday morning. I give the fitness area A+. I'm not a pool person, but noted that the pool was undergoing maintenance during my stay, so no review possible.

The room was comfy and clean, though we chose the green service and elected not to have maid service daily, we could request service if we needed it. The hotel is very nice and there is always activity around the hotel, so you feel like you are in a safe and friendly place.

I really enjoyed my stay here and I would and probably will stay here again.

Room Tip: Club give the best views.
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  • Stayed June 2014, travelled on business
    • Value
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Helpful?
1 Thank wschappell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review, 10 July 2014
Dear wschappell,

Thank you for your outstanding review! I'm so happy you chose the Sheraton to be your wife's first experience in Chicago. Our hotel is conveniently located in an area that is close to so many Chicago must see attractions, especially the shopping on Magnificent Mile! We are also pleased that our staff was able to direct you to some great restaurants. We welcome you and your wife back to the Sheraton on your next trip to Chicago.

Warm Regards,
Mary P. Executive Office
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English first
San Diego, California
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 July 2014

My spouse and I spent the 4th of July 2014 in Chicago, we arrived at the Sheraton Chicago Hotel and Towers on Wednesday July 02, 2014. We were warmly greeted by an engaged staff who could not do enough for us. I am originally from Chicago and have stayed at this Hotel many times, I was rather apprehensive to stay at this property since it is a Convention Hotel and service at these types of Hotels can be slow to none. I was very surprised as to how this Hotel has stepped up its game. The staff could not be more accomodating, there was never a line at the front desk and if one was forming someone from the office behind the desk came right out. The Hotel was sold out for 4th of July weekend however you never felt like you were being ignored by the staff or that they were overwhelmed with so many guests.
BRAVO Starwood for listening to your guests and providing the best Hotel experience in Chicago !.

Room Tip: Request a river or lake side view. Also the location is GREAT, close to all transportation and Michi...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Marc A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review, 8 July 2014
Hi Marc A,

Thank you for the great review. It is always a pleasure to hear wonderful comments from our guests about our employees. We are happy that you chose the Sheraton to celebrate the 4th of July holiday and appreciate your loyalty to our brand. We look forward to welcoming you back.

All the best,
Mary P.
Executive Office
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Lincoln, Nebraska
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 July 2014 via mobile

This was our third stay at this Sheraton. We have always had a pleasant stay, so was a tad disappointed that the sheets in the pullout couch hadn't been changed. Overall a nice stay, and will stay again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bfloth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review, 8 July 2014
Dear bfloth,

Thank you for your review. We are pleased that you are a loyal customer to us and look forward to you returning back to the Sheraton on your next trip to Chicago. Your feedback regarding the sheets on the roll away bed is also valuable to us and will share with our team.

Warm Regards,

Mary P.
Executive Office
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Little Falls, New Jersey
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 July 2014

I am a platinum member with SPG and Fairmont hotels. To start the hotel is in a great location, walking distance to the Navy Pier and the Hop on Hop off tour stops here. The view from our room shows the river with all the bridges and Lake Michigan. The hotel itself is very beautiful on the outside and also on the inside. The staff is excellent, everyone has a smile, especially the staff in the Club Room. This is our third trip to the this hotel and we will be back.

Room Tip: we have always had a river view on the club floor.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cole126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary P, Guest Relations Manager at Sheraton Grand Chicago, responded to this review, 8 July 2014
Dear cole126,

Thank you for your review and the kind remarks regarding our staff. Our locations is situated close to all the amazing attractions that Chicago has to offer especially being close to Navy Pier and Michigan Avenue! Thank you for your loyalty as an SPG Platinum member and on behalf of our entire team, we are grateful for your business.

Best Regards,

Mary P.
Executive Office
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Chicago, Illinois
Level 4 Contributor
29 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 July 2014 via mobile

We were first created by Nia at the SPG who arranged for our room with the beautiful view and also gave us complimentary drinks at the bar. We then went up to the concierge floor had orderves with a beautiful view of the city and greeted by one of the familiar attendance Renee who treat us like family and it's the staff that keeps us coming back to the Sheraton

Stayed July 2014, travelled with friends
Helpful?
1 Thank jimrolls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mechelle R, Guest Relations Manager at Sheraton Grand Chicago, responded to this review, 7 July 2014
Dear jimrolls,

Thank you for the sharing a great review of your arrival experience here at the Sheraton Chicago Hotel & Towers!

It feels really good to know that each time you return and greeted by familiar associates like Nia and Renee, they treat you like family and it's the associates that keeps you and your family coming back to the Sheraton Chicago.

You should know that your loyalty is important to all of us and we appreciate the positive feedback regarding our two associates. They will certainly be recognized by their supervisor, the leadership team and associates.

We look forward to personally welcoming you back again very soon.

Sincerely,

Mechelle R.
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elk Grove Village, Illinois
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2014

I've stayed at the Sheraton Chicago 4 times now. It's high-tech and upscale, but you never have to wait long for elevators even when the place is sold-out. There are always enough people around but never too many. The front-desk people are always helpful. The rooms are clean and really nice. I've been there for business and for leisure, with different people staying with me, and the location and amenities make it great for any travel reason. Lots of stuff is walkable, or cabs abound.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tarangela8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mechelle R, Guest Relations Manager at Sheraton Grand Chicago, responded to this review, 7 July 2014
Dear tarangela8,

Thank you for the sharing a great review of our hotel and for making the Sheraton Chicago Hotel & Towers your favorite place to stay!

It is so good to hear that our front-desk people are always helpful and the rooms are clean and really nice.

We are so excited to hear that you enjoyed and appreciate the location and amenities that makes our hotel great for any travel reason with lots of stuff in walking distance, or cabs ride.

Your loyalty to our hotel is very important to us. We look forward to personally welcoming you back very soon.

Sincerely,

Mechelle R.
Executive Assistant
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Philadelphia, Pennsylvania
Level 6 Contributor
145 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 2 July 2014

This is where Bill Clinton and Barack Obama have stayed when they were in Chicago. The hotel may seem to be upstaged by other hotels in the city but I think this one holds its own pretty well. The lobby and elevator are very attractive and so is the exterior of the building. I was in a River View Room. The room itself was nice but the view was amazing. I took pictures from the room of the Chicago River and various skyscrapers. The view of the Trump Towers may be the very best in the city. Most attractions are within walking distance. The one annoyance was parking. The self-park was closed the entire time I were there and valet parking was sketchy. I debated on parking in the parking lot around the corner but decided against it. 5 stars despite the parking because of the attractive building, friendly and helpful staff, and ultimately an absolutely amazing view.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mechelle R, Guest Relations Manager at Sheraton Grand Chicago, responded to this review, 4 July 2014
Dear Matthew B,,

Thank you for the great review of our hotel! We are glad that you enjoyed taking amazing pictures of the Chicago River and seeing various skyscrapers from the view in your room.

Your feedback on the parking experience is also valuable to us to share back with our team. It is good to know that our associates are riendly and helpful. We hope to see you again very soon.

Sincerely,

Mechelle R.
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Chicago

Property: Sheraton Grand Chicago
Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Phone Number:
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#30 Green Hotel in Chicago
#33 Business Hotel in Chicago
#42 Luxury Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Official Description (provided by the hotel):
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 
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Also Known As:
Chicago Sheraton

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