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“Warm welcome and elegant surroundings”

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The Westin Michigan Avenue Chicago
Ranked #55 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
San Francisco, California
2 reviews
“Warm welcome and elegant surroundings”
Reviewed 9 June 2014

I arrived early and was prepared to drop by bags and go for a walk. Alex gave me a wonderfully warm welcome and early check-in as a Starwood Preferred Guest. I've checked into many upscale business hotels where it's not that personal, and I really appreciated how considerate Alex was about checking me in and making me comfortable. Beautiful room overlooking the Water Tower.

This is an amazing location. One block to views of Lake Michigan. Shopping all over the place on Michigan Avenue, then just walk around the corner to Rush Street for dinner at Hugo's or Morton's. At the hotel, it's easy to grab a coffee and roll at their breakfast shop. I would definitely return to this hotel over some of the others I've stayed at on Michigan Avenue.

Stayed May 2014, travelled on business
Helpful?
Thank fruitandnuts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 11 June 2014
Hi fruitandnuts,

Thank you for the great comments about your experience and Alex's kindness! We are delighted that you felt welcome from the start and that you had a pleasant stay with us. We hope to welcome you back soon.

Be well,
Kristin
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2,549 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 6 Contributor
193 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 7 June 2014 via mobile

Spent two nights in early June at this hotel for a conference. The accommodations were acceptable. Room was clean. Bed was comfortable. View was decent. My only real negative, and this is being critical, was that the ceiling in the bathroom was beginning to look like it was going to fall in due to water damage. Other than that, an ok hotel.

Stayed June 2014, travelled on business
Helpful?
Thank Lynnette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 10 June 2014
Hi Lynnette M,

Thank you for the great feedback. We are delighted that you had a pleasant time with us during your conference. We apologize for the bathroom ceiling, and we would love to follow up with you to get the details of your reservation. Please keep an eye out for a private message.

Thank you and be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2014

The man at the front desk who checked me in, Alex, graciously upgraded my room simply because I am a Starwood preferred guest. I don't know that the upgraded room was necessarily nicer (he assured me it was larger), but it also came with free Wi-Fi. Regardless, the brief interaction with him made me feel special, well cared for, and appreciated. Alex kicked off my stay at the Westin in a very positive way. Also, your lobby smells like Heaven. I don't know what it is, but it is totally working for you.
This first impression is enough to earn my loyalty for future stays in Chicago. Thank you and you will be seeing me again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 10 June 2014
Hi Emily B,

Thank you so much for taking the time to share your great experience. We appreciate your mention of Alex, and we have celebrated his great service with our team. We hope to see you again soon!

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
2 reviews
Reviewed 3 June 2014

My husband and I have stayed here twice. You can't beat the location on Michigan Avenue. It was very clean, nice big bathroom, and comfortable beds. I would stay again without hesitation. Excellent staff as well.

Stayed August 2013, travelled as a couple
Helpful?
Thank staci1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 4 June 2014
Hi staci1973,

Thank you for taking the time to recognize us! We are so glad that you enjoyed yourself the two times you have stayed with us, and we can't wait to welcome you back in the future.

Be well,
Kristin
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West Branch, Michigan
Level 4 Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 June 2014

Love, Love, Love the location!! This is the third time I have stayed at the Westin On Michigan Avenue and have NEVER been disappointed. RIGHT NEXT DOOR to the Hancock Building, so an evening visit is a MUST! The view is outstanding, a great place to watch Navy Pier Fireworks. Cheesecake Factory at your doorstep "need I say more". Shopping right out the front door on Michigan Avenue, close enough to take packages to room between stores. Walking distance to Lincoln Park Zoo, Navy Pier, and Millennium and Grant Parks. Short walk to the river to catch a water taxi to many other sights.
This stay we were in room 2136 and was spacious enough for roll-a-way and additional guests or visitors. Always clean, comfortable and inviting! No reason I wouldn't ever return!

Room Tip: There are rooms that look down Michigan Avenue which are great for people watching and rooms that fa...
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Green Features: Opted out of daily room cleaning and never bothered us a bit. I'm use to making the bed daily and we only had to ask for additional washcloths, rooms come pretty well stocked.
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 4 June 2014
Hi Deborah B!

Thank you for your wonderful comments. We are so thankful that you took the time to share your three great experiences, and we love that you enjoy our location so much. We all look forward to your next visit.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Barrington, Illinois
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 June 2014

Went to the westin as kind of a mid-week mini-vacation. Is sits rught next door to the Hancock building and is central to shopping, restaurants and Lake Michigan. Went to the Cubs/Yankees game. Just a few block walk from the hotel to the subway station. Takes you right to Wrigley in about 15 minutes. Less than 1 block to the main entrance to the park.

Back to the Westin - Besides its great location, the rooms are well kept up and comfortable. If you upgrade to a lake view room, that's nice. We had a beutiful day but at night we got to watch a thunderstorm over the lake. Lots of lightning against a dark sky. Prices were reasonable considering the location and the class of hotel.

Room Tip: You can upgrade to a lake view or city skyline room. Other rooms just look at the walls of building...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mat K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 3 June 2014
Hi Mat K,

Thank you for sharing your great story! We love that you chose to visit us during the Cubs/Yankees game. We appreicate you noting our location and clean rooms, and we can't wait ot have the chance to welcome you back.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dearborn, Michigan
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2014

This is the only place that I stay when I come to Chicago. The bed is truly heavenly, not a typical hotel bed. It's so fabulous I am spoiled and won't stay anywhere else.The location is perfect, and the staff are always welcoming....I have been to Chicago many times and stayed at several hotels, after staying at the Westin Michigan Avenue, I won't stay anywhere else....

Room Tip: If you can get a corner premier room, it's the best. Room is huge with a panoramic view!
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Green Features: They are vey green. Hotel has a pleasant white tea aroma and is makes you aware of their care of the environment.
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sherry o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 3 June 2014
Hi sherry o,

Thank you for taking the time to write about us! We sincerely enjoy and appreciate your visits and we are so glad that our Heavenly beds leave you feeling at your best. We look forward to your return!

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Michigan Avenue Chicago

Property: The Westin Michigan Avenue Chicago
Address: 909 N Michigan Ave, Chicago, IL 60611-1935
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#16 Green Hotel in Chicago
#17 Spa Hotel in Chicago
#33 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Official Description (provided by the hotel):
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

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