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“great hotel”

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The Westin Michigan Avenue Chicago
Ranked #57 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Dayton, Kentucky
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“great hotel”
Reviewed 25 June 2014

The service was excellent, and the room was amazing. The Westin probably has the nicest rooms of any of the hotels I've stay in locally. The location is great - just steps from the best shopping in Chicago. I'll definitely be back - this was a great value.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 27 June 2014
Hi Katie D,

Thank you so much for the wonderful comments. We are delighted that you enjoy our rooms so much, and we hope to have the pleasure of welcoming you back very soon.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,551 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (550)
Date | Rating
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English first
Toms River, New Jersey
1 review
Reviewed 23 June 2014

Services were great. Concierge was extremely helpful, and even helped me with finding an apartment, as well as places for my mother and I to eat dinner. Everything else was great and besides a million delays at the airport on the way home, was a great trip.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 25 June 2014
Hi Joe P,

Thank you for taking the time to share your great story. We are so glad that you chose to stay with us during your transition and that our concierge was most helpful to you. Best of luck to you in your apartment search!

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 23 June 2014

A mistake was mad eon our room configuration, and in spite of being sold out on a Friday night, the front desk manage Shaun, changed our room. He was an absolute problem solver and showed how things are done in the service world. Thank you Shaun!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 25 June 2014
Hi Darren W,

Thank you for the wonderful comments about Shaun and your overall experience. We are delighted that Shaun was able to provide a quick and easy solution to the hiccup on your reservation. We hope to welcome you back soon.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 22 June 2014

My family came to Chicago for a 5 night visit, both work and play. We contacted the hotel long before we our trip in an effort to get a heads up on local seasonal activities, Both Kristin and Kira at concierge, were attentive and truly helpful. They certainly projected a great first impression of the hotel.

We initially chose the hotel for it's central shopping location and it being part of SPG. It did not disappoint. We received a room upgrade and a complimentary fruit basket. The Heavenly bed and shower were as good as their reputation suggests. The Starbucks in the lobby was convenient and the gym was more than adequate.

The lobby may need an upgrade and the same goes for the elevator cabs, It is a shame that the first and second visual inspection did not pass muster. However, the attributes lay just beneath the surface!

Room Tip: Make friends with the concierge in advance of your visit
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janesabet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 24 June 2014
Hi Sabet Family!

Thank you for the kind comments! It was our pleasure to assist you with your family/business trip. We look forward to hearing from you in the future.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Louis
Level 5 Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 June 2014 via mobile

Thank you Westin. All I can say is location...location...location...we had a ball. The conference at the Westin was so well organized and the staff was stellar. The room was comfy and the bed fantastic. There are so many great restaurants, shopping and touristy things to do right at your fingertips. Professionals will have the comfort and convenience. Families will have the comfort and entertainment. We are already looking forward to our next visit.

Stayed June 2014, travelled on business
Helpful?
Thank S R L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 24 June 2014
Hi S R L,

Thank you for the great feedback! We are delighted that you have enjoyed your experience with us and that you turned your conference into a mini vacation. We look forward to the chance to welcome you back.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrenville, Illinois
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2014

Valet works as all others. Very pricey and busy. After getting home I found the plastic of my front-right hand bumper sticking out slightly. Then I saw the small brush marks that did it. They were definitely not there previously. I don't go to the city much, but seems that parking is so constrained there, it's just the way it goes.

Room Tip: A good room will cost more if you're interested in a view.
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Green Features: Recycling bins in the rooms were nice to see as was the low flow shower wand.
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 24 June 2014
Hi Jerry P,

Thank you for the helpful feedback. We apologize for your frustrations with parking, and we have forwarded your comments to the valet we partner with. Thank you for giving their management this insight. We hope to have the opportunity to welcome you back and assist you with other parking options if you would like.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 June 2014

I needed to fly into Chicago, be centrally located, get to a meeting and fly out...and the Westin on Michigan proved to be perfect. No waiting to check in, the room was large, the AC performed perfectly, the shower had options, the towels large and soft, and the bed provided a great nite's sleep. Hard to ask for much more...and for a very reasonable rate. In all, a great value. Will return!

Room Tip: Ask for a view of the lake!!!
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JDofWashingtonDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 25 June 2014
Hi JDofWashingtonDC,

Thank you so much for taking the time to share this story. We truly value your feedback and we can't wait to have the pleasure of welcoming you back in the future.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Michigan Avenue Chicago

Property: The Westin Michigan Avenue Chicago
Address: 909 N Michigan Ave, Chicago, IL 60611-1935
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#16 Green Hotel in Chicago
#17 Spa Hotel in Chicago
#33 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Official Description (provided by the hotel):
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

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