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“Perfect location” 5 of 5 bubbles
Review of The Westin Michigan Avenue Chicago

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The Westin Michigan Avenue Chicago
Ranked #56 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Hoboken, New Jersey
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Perfect location”
5 of 5 bubbles Reviewed 9 July 2014

The rooms aren't huge, but the hotel is clean and the location is great very convenient to shopping and restaurants. I would recommend becoming a Starwoods member to make sure that you get a quiet room because some of the rooms are noisy.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank jersey826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 11 July 2014
Hi jersey826,

Thank you for the helpful feedback. We are delighted that you have enjoyed our clean and comfortable rooms, and we appreciate you sharing your experience as an SPG member. We hope to welcome you back very soon.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,425 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (527)
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English first
Mount Pleasant, South Carolina
Level Contributor
695 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

The Westin Michigan Avenue is the perfect place to stay when on business or as a tourist.
Perfectly located on the magnificent mile and two blocks from the shore, you can walk to most any location. The rooms are very nicely appointed, clean and up to date. The staff is extremely courteous and helpful.
Enjoy the heavenly bed and amenities.

Room Tip: Stay on the Starwood Preferred floor
See more room tips
  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank RMGTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 11 July 2014
Hi RMGTravel,

Thank you for taking the time to share your excellent feedback. We are truly glad that you enjoy our SPG benefits and our location. We can't wait to welcome you back in the future.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

I would like to thank the staff of The Westin Michigan Avenue for another great vacation. I have been coming back to this hotel for over 12 years and they always treat my family right. When I checked at reception with Leonard he gave me very warm welcome and made sure everything I requested on the reservation was complete. He always makes my family feel like he is glad we are here. When we had meals in The Grille, Steve was our waiter. He also makes us feel welcome with a smile, kind words, and menu suggestions. When I checked out Leonard was there. He thanked us for our visit and please come back. Both of these gentlemen have been at the Westin for many years and really know how to treat their guests as if this was their place. Why would we go anyplace else.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 11 July 2014
Hi Michael B,

Thank you for the wonderful comments about Leonard and your experience with us. We have shared your comments with our team, and everyone is delighted to see that you continue to feel welcomed and at home. We look forward to your return.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, Wisconsin
1 review
5 of 5 bubbles Reviewed 7 July 2014

Katherine Anderson, Meeting and Event Manager and the entire event staff were fabulous to work with during our event at the Westin Michigan Ave. Katherine went above and beyond to assist me in various requests before we arrived and was on hand to welcome our group and assist with last minute changes. The rooms and accommodations were clean, well decorated, and offered great views of Lake Michigan. The front desk staff, doormen, and concierge were also fantastic. As well, check-out was seemless and I was emailed an itemized receipt for the event. In addition, the Westin is located on the Magnificent Mile which allowed our guests to enjoy incredible shopping, dining, and site seeing. I've also stayed at this location on numerous occasions for personal trips and have always had an enjoyable stay. The staff is extremely friendly and accommodating.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2014Sherrys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 9 July 2014
Hi 2014Sherrys,

Thank you for taking the time to recognize Katie! We have shared your comments with her, and she is delighted that you have had such a wonderful experience. We hope to have the pleasure of welcoming you back soon.

Be well,
Kristin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 7 July 2014

We had a great stay! We had a view of Oak St. Beach that was amazing!!
The beds are great. The staff from the beginning to the end of our stay were extremely helpful and friendly.
A great place to stay in a perfect location.

Room Tip: We upgraded to a room with a view when we arrived. The gentleman that helped us was fantastic. The r...
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jodi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 8 July 2014
Hi Jodi W,

Thank you for the wonderful feedback and for taking the time to share the things you enjoyed. Our staff appreciates your comments, and we look forward to welcoming you back soon.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston,Ma
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

This hotel is in the wonderful shopping district, the Magnificent mile. It is tastefully decorated in a simple, welcoming style. The concierge was wonderful and gave us many great recommendations. The room we had was of average size, clean and well equipped. We were on the 15th floor and had a lively view of Michigan Avenue. The room was incredibly quiet and I don't think I ever heard other guests although the hotel was full. We did not try the restaurants at all but there is a Starbucks in the lobby which we frequented.

Green Features: They offer a green option to save water. Great idea!
  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank domare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 8 July 2014
Hi domare,

Thank you for the wonderful feedback! We are delighted that you enjoyed your view of Michigan Avenue and the proximity to shopping. We hope to have the chance to welcome you back.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Drexel Hill, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 July 2014

Terrific room overlooking Michigan Avenue!
From before we arrived Kristen Kulasik reached out to coordinate any special needs that we might have. She was able to get us an upgraded room and even met us upon arrival. Due to the busy holiday weekend our room wasn't available when we checked in but they accommodated storage of our luggage while we spent the day enjoying the city! When we came back we were pleasantly surprised with breakfast vouchers from Jenny Whitgrove and a welcome gift of fruit and drinks in our room from Lauren Parker.
All of the staff were friendly and pleasant to deal with and made our stay enjoyable.

Room Tip: Corner suites are large and sunny with great views of Michigan Avenue.
See more room tips
Stayed July 2014, travelled as a couple
Helpful?
1 Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinmichave, Manager at The Westin Michigan Avenue Chicago, responded to this review, 8 July 2014
Hi Michael F,

Thank you for taking the time to share your great experience. I am so glad that everything worked out well during your visit, and I appreciate the mention of myself, Jenny, and Lauren. We all look forward to having you back one day soon.

Be well,
Kristin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Michigan Avenue Chicago

Property: The Westin Michigan Avenue Chicago
Address: 909 N Michigan Ave, Chicago, IL 60611-1935
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#16 Green Hotel in Chicago
#19 Spa Hotel in Chicago
#35 Luxury Hotel in Chicago
#75 Family Hotel in Chicago
#77 Romantic Hotel in Chicago
#85 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Westin Michigan Avenue Chicago 4.5*
Number of rooms: 752
Official Description (provided by the hotel):
The Westin Michigan Avenue Chicago is on the Magnificent Mile across from Bloomingdale's and the upscale shops of Water Tower Place. The exhilarating excitement of Chicago is at our doorstep. ... more   less 
Reservation Options:
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Also Known As:
The Westin Michigan Avenue Chicago Hotel Chicago
Westin Michigan Ave Hotel Chicago
Westin Chicago
Chicago Westin
Westin Michigan Avenue Chicago

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