I would just like to state first hand that we as a couple do not tend to complain when things aren't favorable. We stayed here in October of 2013 because this is where we reserved a room in the wedding block for a wedding we were attending. When we got to our room we did not notice anything out of the ordinary except they were really rather run down rooms, especially compared to the lobby. We've stayed in worse though, so it wasn't a big deal. After we went out for a few drinks with friends, we came back to our room, and was overwhelmed by an awful sewage smell. We called the front desk and they sent someone up to look at it. He told us there was a bad seal on our toilet and then just looked at us expecting us to just say okay? I'm not sure. My boyfriend asked if we could switch rooms because the smell was overwhelming. The maintenance man came back about a half-hour later with keys to a new room. Yippee!
When we got up to the new room, I had to open the windows immediately because it smelled like they sprayed a whole bottle of old air freshner in there. We aired out the room for a few minutes, then as we were getting ready for bed, we noticed the same sewage smell! We don't make a habit of complaining, so we just stuck it out, but every time we left the hotel we made sure to open our windows so we wouldn't come back to an overwhelming sewer stench. Thank goodness the windows did open, but the problem was it would get so cold, and it is right off of lakeshore drive so it was extremely loud. It was honestly a miserable experience.
Just a few other things, our toilet paper roll that was on the fixture ready to use had some sort of bodily fluid smeared across the side of it and our tv channels kept going out. I heard of a bad experience in one of the elevators by another couple that was staying there, so we avoided that elevator. I must say that the man that picked us up on the shuttle from the Palmer House, was very nice and filled us in on some of the local information about Chicago. He was great!
Now on to check out. We stayed there 4 nights, and were told our total was $647 (or something around there) and my boyfriend asked what it was a night and if that was the military discount price. She said no it was $139, military discount is $109, but we can't change it. Oh really? You can't change it? How convenient for you. So we paid $650 for a crappy experience (pun intended), that, had we not wanted to hurt our friends feelings by switching hotels, we would have in a heartbeat. Especially with the hindsight after we checked out, with their blatant refusal to give us the military price we should have received. Are you kidding me? I guess we should have spoke up about the sewage and switched rooms a few more times. It's always nice to see the respect that Chicago as a whole gives to military men and women serving our country, but I was severely disappointed in this hotel. It was definitely the worst experience I've had in Chicago.
- Official Description (provided by the hotel):
- Chicago Lake Shore is an independent hotel located just ten minutes from downtown Chicago overlooking Lake Michigan We are near McCormick Place and University of Chicago. ... more less
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- Also Known As:
- Ramada Inn Lake Shore - Chicago Hotel Chicago
- Ramada Lake Shore Chicago
- Ramada Chicago