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“Nice place to stay, but you'll need to watch the budget”

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Hyatt Centric Chicago Magnificent Mile
Ranked #41 of 190 Hotels in Chicago
Certificate of Excellence
Jackson, Michigan
Level 4 Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Nice place to stay, but you'll need to watch the budget”
Reviewed 1 January 2014

We thought we were booking the Hyatt on Wacker Drive, which is the Hyatt Regency Chicago and is pretty much at the start of the Magnificent Mile, but when we arrived at that one, we discovered our mistake.

Still, we liked this place: good price, nice decor, subtle things in the room really accented it well (like night lights that come on when your feet hit the floor!).

This location is close to everything about the Magnificent Mile, so if you're about the shopping, restaurants, etc. then this could be a good choice.

We got a deal on the room, but after a few days, we found our bill going up and up...not because of the hotel room price, but because of the add-ons you don't think about. $60/night parking. $30/each for a so-so breakfast in the hotel that was off the menu rather than buffet. $15/night for Internet access.

If you're not driving, have previously found the reasonable restaurants nearby, and can maybe use your cell phone's Internet connection, you'll save a lot here.

Valet services were very fast, hotel staff very friendly and professional. And the location is fabulous!

Room Tip: There are some hospitals nearby, which means ambulance sounds at pretty much any time day or night...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nitw63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 2 January 2014
Even though you came to us by mistake, it sounds like you had a good stay. The Hyatt Chicago Magnificent Mile is new to the Hyatt family, but we are getting raves reviews already for our wonderful location as well as our new guestrooms. As you mentioned, the night lights that come on when your feet hit the floor are just one of the great features we have. Another nice plus is our "charging station" in each room for all of your electronics. Complimentary Starbucks coffee and in-room refrigerators are very popular with those guests on a budget and we offer 30 minutes of free internet access every 24 hours in our Escape Bar on the second floor. Our valet parking rate includes complimentary in and out privileges to our guests. It is my hope that you are a Hyatt Gold Passport Member so that you can earn points for free stays starting with the first one. Our guests love this program which does not cost anything to join.

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Austin, Texas
Level 6 Contributor
123 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 1 January 2014

Strange: This is a second post as my first one was removed "you have not been at this property"....seems like management trying to wipe out "not so perfect" review. But yes, we stayed at the "Formerly Windham" Hyatt and its not "all perfect", sorry.

here it is again:

Stayed there for convenience and location. We booked a suite (big, 70 sqm+) however is was not well appointed, it felt like two rooms put together with little accommodation for a nice stay, the bath room looked like the ones in an aged Comfort Inn, with plastic shower curtains around a cheap bath tub. We've been to many Hyatt, this one needs updating. We received "cheese and wine" as a welcome gift, however the wine was so sweet that it was undrinkable and the cheese was old and stale. Better: no welcome gift.

Heating/ A/C however was noiseless, which is a good feature.

The staff is very friendly, however the concierge changes frequently and their quality and knowledge is not consistent. They would need training to show (even with changing staff) a consistent message.

The breakfast place is worth of a much lower class restaurant, industry food, eggs made from liquid-egg, little choice, nothing really good, "plastic" fruits (you know the ones who always look the same, cut in identical pieces, and taste nothing). And you're constantly ask if you need the bill...

This place needs some updating, location is perfect and it has potential, but needs work and investment.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Austinprogress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 2 January 2014
Thank you for your feedback. We pride ourselves in striving to provide unique and personal service in a way that far exceeds what travelers expect. If you would be inclined to give us another chance, we are confident that we will exceed your expectations. In the meantime, I have shared your review with the management committee. Improving our service is our #1 goal. I can be reached at execoffice.magmile@hyatt.com and would be happy to assist in making your next reservation.

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SoCal
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 December 2013

We stayed at this hotel around Christmas after researching hotels for several months. We could not have been happier with our decision to stay at the Hyatt. The décor was very modern, the bed extremely comfortable and the room was very quiet. Everything about the room was perfect. The hotel was close to everything we were going to do and so convenient even with snow flurries to walk to all shopping and most restaurants (sometimes a short taxi ride). The price of our stay was very reasonable and for all the reasons stated, we would completely stay here again. The only negative (which was not a big deal) was the front desk staff was unfriendly and unwelcoming, but our service was still very good. The computers in the library area were not all operating, but we could still get what we needed. Overall, I give this hotel almost 5 stars!

Room Tip: we asked for a quiet room upon check in
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catravel0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 2 January 2014
Chicago during the holiday season is always a wonderful time of year to visit and we are thrilled that you stayed with us and had an amazing time at the Hyatt Chicago Magnificent Mile. Our location so close to Michigan Avenue is very desirable when shopping is involved! All of the fabulous shops on the Magnificent Mile and the Water Tower Place are within walking distance which comes in very handy for our guests! Navy Pier is also close by. Travelers flock to our hotel all year round and it makes proud when we read reviews like yours. We feel that our recent $25 million dollar update was well worth it! Come again soon!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, United States
1 review
Reviewed 31 December 2013

This is a small but nice hotel. The room was also small, but adequate. We received a discounted rate which made the hotel a real value. We found the restaurant limited. You get a functional room but not much more. I would stay again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Stuart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 2 January 2014
We are happy that you were able to escape the city in our 350-square-foot guestroom newly renovation room with one Hyatt Grand Bed™ and oversized, remodeled bathroom. A 46” Flat Panel LCD HDTV keeps you entertained, while available high-speed wireless Internet access keeps visitors connected away from home. The Hyatt Chicago Magnificent Mile has 419 rooms which makes us look small next to some of the larger Hyatt hotels in downtown Chicago, but we feel we have a more "homey" feel. Complimentary Starbucks coffee and in-room refrigerators are some added features that add to the "home away from home" atmosphere whether it is for a short visit or a longer stay. Glad you will be back!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northville, Michigan
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 December 2013

Updated hotel Professional management Welcoming personnel Clean quiet rooms (even next to hospital) Gym and pool is OK (small but-complete set of equipments) Great location Upgraded to higher level upon request without any questions

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank ahtun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 6 January 2014
Chicago at the holiday season is one that everyone should experience and we are glad that you chose the Hyatt Chicago Magnificent Mile to visit during this special time. Our recently remodeled fitness center and indoor pool include Life Fitness cardio equipment, Hyatt StayFit free weights and yoga equipment along with Wi-Fi access, individualized TV screens and iPhone/iPod docking stations. Hope your holiday was the best yet and come back again soon at any time of year!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level 6 Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 December 2013

A former Wyndham property, Hyatt's new Chicago Magnificent Mile digs are a delight just a block off the Michigan Av shopping (if you're on the Mag Mile, look for Ferragamo and turn). The lobby (on the 2nd floor from the main entrance, then take another rooms-only elevator just off the restaurant) offers a huge expansive setup of computers, lounges, meeting rooms, restaurant and was a delight to be welcomed so graciously upon arrival! The rooms received similar world-class renovations, and my Executive Suite was a dream! Massive living area featuring a huge desk, fridge, coffeemaker (w/Starbucks...there's also a full Starbucks on the ground floor), L-shape couch w/pull-out sofa) and 50" TV led to an oversized bathroom w/sliding wood door, marbled vanity, separate toilet, and the HUGE bedroom w/2 doors, 37" TV, plenty of storage, and automatic night-lights at the bottom of the side tables so you'll never lose your way waking up at night. Though the world's best beds ensure you'll sleep soundly! Room service was fast and delicious (both dinner and breakfast), all staff welcoming and helpful, and with plenty of bakeries, coffee shops, world-class shopping and clubs within walking distance, it was a calming stay that balanced the crazy, hectic hustle of Christmas-time Chicago outside.

Room Tip: Suites are huge and worth the little extra in rates!
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DJSHOWBOY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 2 January 2014
Inspired by our downtown Chicago destination, the re-invented Hyatt Chicago Magnificent Mile offers engaging, flexible spaces for relaxing, working, socializing, and dining. With a fresh, contemporary design, our re-designed metro hotel offers wonderful dining, state of the art fitness center and completely renovated bedrooms so you can work and rest in comfort. The Hyatt Chicago Magnificent Mile is passionate about making our guest's Chicago hotel experience enjoyable in every way and it sounds like we succeeded! So glad that our hotel team and concierge staff pampered you with white-glove hospitality, impeccable service and an inviting atmosphere. We look forward to hosting you again and again!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monroe, Michigan
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 December 2013

This is one of many Hyatt properties in Chicago area. This particular property is located 1 block from Michigan Ave (Magnificent Mile). Booked my room through my amex account and got great rates and they allowed for early check-in. The room was newly renovated and I was able to check-in early and my request for top floor was granted. The room came with Starbucks brand coffee packs. The room was very warm and clean. My only complaint is the Wi-Fi is not free but is $9.95 per day optional fee.

Room Tip: Request any floor you like, the staff said they usually can grant such things.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leathdav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJ B, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 31 December 2013
Your 5 star review of the Hyatt Chicago Magnificent Mile on TripAdvisor is one that we cherish. Excellence is what we strive to achieve. We are glad that you received a good rate and had a very satisfying stay. We often run special promotions for our visitors which are very much appreciated. We not only have complimentary Starbucks coffee in our guestrooms, but we also have a Starbucks store in our lobby which our guests just love. Our Escape Bar at the second floor lobby offers 30 minutes of complimentary internet access every 24 hours. Come back and see again soon for another excellent stay!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Centric Chicago Magnificent Mile

Property: Hyatt Centric Chicago Magnificent Mile
Address: 633 North Saint Clair Street, Chicago, IL 60611-3234 (Formerly Wyndham Chicago)
Phone Number:
Region: United States > Illinois > Chicago > Streeterville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Chicago
#19 Family Hotel in Chicago
#20 Romantic Hotel in Chicago
#28 Luxury Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Centric Chicago Magnificent Mile 4*
Number of rooms: 419
Official Description (provided by the hotel):
At the Hyatt Centric Chicago Magnificent Mile Hotel, you'll experience the electric energy of the Windy City with a coveted address right by Michigan Avenue. Explore all the city has to offer-from noted attractions like Navy Pier to high-end shopping along the Magnificent Mile-then relax in one of our welcoming guestrooms. The hotel's 419 guest rooms, 20,000 square ft of meeting and banquet space, trendy restaurant & lounge, lobby, indoor pool and fitness center have all received a recent dramatic renovation in customer convenience, design and furnishings. State of the art technology has been incorporated throughout the hotel. Our two magnificent ballrooms will dazzle you and are perfect for social events as well as business functions. ... more   less 
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Also Known As:
Wyndham Chicago Hotel Chicago
Chicago Wyndham

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