After being overcharged on my debit card at check in, having to resolve with my bank publicly at the front desk while checking in other guests, our visit was off to a horrible start. Then, after ordering a drink after 10:00 at night and sitting down on a club chair at a coffee table opposite the bar, I was ever so promptly chased out of my seat by staff who informed me that the seat was part of their restaurant. Apparently if you order a drink, you must sit at the bar. I'm not really sure because the staff never suggested alternative seating for me. After reading all of the positive comments about the great customer service, I needed to share my surprise. Rooms were superb as is the location. However, with all the competition in Chicago, I will take my business somewhere where I feel I can enjoy my stay and not be fuming! Life is short.
- Official Description (provided by the hotel):
- At the Hyatt Centric Chicago Magnificent Mile Hotel, you'll experience the electric energy of the Windy City with a coveted address right by Michigan Avenue. Explore all the city has to offer-from noted attractions like Navy Pier to high-end shopping along the Magnificent Mile-then relax in one of our welcoming guestrooms. The hotel's 419 guest rooms, 20,000 square ft of meeting and banquet space, trendy restaurant & lounge, lobby, indoor pool and fitness center have all received a recent dramatic renovation in customer convenience, design and furnishings. State of the art technology has been incorporated throughout the hotel. Our two magnificent ballrooms will dazzle you and are perfect for social events as well as business functions. ... more less
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- Also Known As:
- Wyndham Chicago Hotel Chicago
- Chicago Wyndham