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“Solid 4 circles for a Solid, Comfortable, Convenient hotel” 4 of 5 bubbles
Review of Hyatt Centric Chicago Magnificent Mile

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Hyatt Centric Chicago Magnificent Mile
Ranked #39 of 187 Hotels in Chicago
Certificate of Excellence
New York
Level Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Solid 4 circles for a Solid, Comfortable, Convenient hotel”
4 of 5 bubbles Reviewed 21 July 2014

For all visitors, the hotel is in a convenient location, literally one block from North Michigan Avenue/Magnificent Mile. How convenient for all you shoppers, sightseers, or those visiting the nearby universities or hospital. Chicago has a 'billion' hotels, many of which we have stayed at, and can say, this is a fine hotel. Now, not everyone may like it, for varying reasons (and we note some items below), but on balance, a solid stay. Let's review the hotel:

The Good: As outlined in our intro, super convenient (one block) for you shoppers who want to maximize the sales along Magnificent Mile while visiting. The hotel is also within easy reach to so many parts of Chicago, including sightseeing, whether by walking, taxi, bus, boat, with just a little effort, gets you to so much of Chicago. We were able to see, do, and explore so much during our stay ... with a little leg work and homework. Now, about our stay: the room was large, with a nice, comfortable, semi-soft King bed that was wonderful to come back to after a day/night out. We had a semi-bay window, with room enough for a chaise-sofa, coffee table, credenza/desk, in-room safe, and room to fit even more. We were struck by the roominess, length and width of the room...wonderful spaciousness. In fact, from the chaise-sofa, the TV seemed distant! (that's rare in many hotels these days). The appointments were crisp, modern, refined and gracious, muted in color scheme, but more importantly, tasteful and comfortable. The bathroom was spacious, clean, with the basic Hyatt toiletries. The front-desk check-in was very nice, as they greeted us at the elevator, and cheerfully settled us into our reservation. Good stuff, given some hotels, the front desk personnel barely look up or greet. We appreciated the friendly, warmth of a greeting. A seating area-lounge with books and space to relax, was off from the front-desk, and seemed warm and inviting. In addition, as we headed toward the elevators in the rear, past the lounge area, there was a bar-small restaurant. On the corner of the hotel's building is the uber expensive Capital Grille restaurant for some classic expense-account dining. We did not try the food in either place, but good to know as an option for guests. The hotel is off the main thoroughfare, which made for a quiet area. We did note one or two ambulances go by, but we were not bothered by it, and it did not occur frequently at all as some reviewers had noted. Maybe we just were lucky and it was slow night for the hospital, but we slept well.

The Not-So-Good: The exterior of the building looks like an office building, but not really a minus. We weren't even sure if we arrived at the right address, thinking it might have been an office building, until we noticed the Hyatt sign. We enjoyed the option of a coffee shop in the building's main lobby, but not crazy about having to take an elevator to another floor to get to the lobby of the hotel itself. Then we had to go to a second set of elevators to get to our rooms... at the end of the floor. Not a big deal, but worth noting for all. We were provided a high floor, and being in that location, not much of a view. Other hotels we have stayed at, even when downtown, offered Lake or more magnificent views. Would have been nice... Although we earlier noted it being in a quiet area as a plus, it lacked some good restaurants in the immediate area, other than Capital Grille ...though had some fast-foodish places nearby, including Jimmy John's, Subway, pizza, etc...perfect for families. Smallish pool, of note.

Summary: We do recommend this hotel, for its convenience, comfort, style, and terrific staff. We noted some miniscule minuses above, but enjoyed our stay here. It was not one of those massive, overwhelming hotels with 1,000s of rooms, and 1,000s of conventioneers/conference attendees, which we were grateful for, and also noted many families. As is Chicago, it is a walkable-to-everything location. We would stay again...

Happy Hotel-ing !

Room Tip: Ask for a high floor, N. St. Claire Street side...should be quieter, as a hospital is on the E Erie...
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  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Unbiased&FairAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 22 July 2014
The Hyatt Chicago Magnificent Mile underwent a major renovation in 2013 and the feedback we have received from our guests and meeting planners has been overwhelingly positive. While they love the renovations, the contemporary design and state-of-the-art amenities, we are most proud of the wonderful comments we receive about the hotel staff. Our team of associates are the core of our success and we are glad you were able to experience this for yourself. The staff loves the opportunity to shine for our guests. Thank you for your review and come back again soon.

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,918 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (244)
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Raleigh, North Carolina
Level Contributor
170 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

I travel to Chicago often for business and on this visit brought my wife and we did a personal/business trip. The staff is very accommodating and the rooms are pleasant, peaceful and quiet. This is a very special location and reasonable priced for the city.

Room Tip: There are no bad rooms
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kristopher K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 17 July 2014
Wow! We love hearing that our hotel is "exceedingly enjoyable!" and we thank you for taking the time to write a review on TripAdvisor of the Hyatt Chicago Magnificent Mile. We are glad that you were able to combine both business and leisure while you were here as we like to think that we can offer the best of both worlds! While we have comfortable accommodations, it is our staff that makes our guests feel the most comfortable. From the moment you enter the hotel, our associates help travelers feel right at home. We look forward to your next visit!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 16 July 2014

Had a great time! Hotel was close to RIC where I attended Continuing Education activity. Location ideal to restaurants and many attractions like the Contemporary Arts Museum. Impressed with friendliness of Chicagoans. Many are not good with directions. Outstanding food choices, e.g. Bone Marrow on Crostini at Purple Pig, excellent service at Frontera.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Ronald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 18 July 2014
Our business travel guests feel like they have found a "hidden gem" when they stay with us at the Hyatt Chicago Magnificent Mile. We are proud of the close association we have with the Rehabilitation Institute of Chicago as well as Northwestern Hospital and University, Lurie Children's Hospital and the Ronald McDonald House. All are within walking distance and we offer special rates to those going to/from each of these institutions, based on availability. Please come back again as we look forward to seeing you!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 July 2014

We were very pleased with a recent stay at the Hyatt magnificent mile. The accommodations were excellent and the room was very comfortable. The food at the level 2 restaurant was very good. We did have some issues with ambulance noise as we were near Northwestern Hospital. This was simply unavoidable and understandable.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Sean O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 17 July 2014
Our Level Two Restaurant & Lounge at the Hyatt Chicago Magnificent Mile is quickly become a guest favorite! I am glad you were able to find out for yourself how fabulous our food is. This casual, living room style space offers a menu featuring a sensible blend of fresh and local ingredients presented comfortably and attentively. The dining room is open for breakfast, lunch and dinner. The lounge is open from 11:00 am until midnight each day. We hope to see you again soon and we thank you for your 5-star review!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 15 July 2014

Though I can appreciate the hotel has little or no control over the ambulance sirens going to the hospital but it was quite bad. It interrupted our sleep ever night, on multiple occasions. I would not stay at this hotel based purely on this issue

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Sebastian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 17 July 2014
Thank you for giving this feedback. Our deepest apology that you were disturbed during the evening. If you would like to come back and give us another try, I would be happy to accommodate you with a more secluded room. In the meantime, I have shared your review with the management team as we are constantly striving to improve. Enjoy your summer!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 14 July 2014

We checked in around noon not expecting to get a room since check in time is not until 3. We flew to Chicago for a Friday afternoon Braves game. The front desk clerk, Avinay , greeted us at the front desk and after I mentioned we would like to leave our bags at the hotel to attend the 3pm game she immediately offered to see if there was a room available for us and actually found one! We really appreciated her offering to get us settled into a room before the game making it easier on us.

Our room was very spacious and clean. The beds are so comfortable, have 3 cozy pillows and you sink right in to get a very restful sleep. The bathroom was clean and spacious. The hotel was quiet, I didn't hear any noise from the walls or outside the doors. There is a refrigerator, coffee maker with Starbucks coffee and ice bucket in the room. We also thought the room offered plenty of power outlets, in fact, more than normal. This came in handy for the four of us charging phones and ipads. The outlets beside the beds were especially convenient. There is a Starbucks in the building, very convenient for those who like Starbucks.

We asked the concierge for pizza recommendations and she suggested we go to Ginos, right down the street. She even had a priority seating card for us to hand them so we didn't have to wait with those already in line for over an hour to get in! This was really helpful! We had very hungry boys to feed!

The only minor drawbacks we encountered were
1. There is a fee for wireless internet
2. The towels are a little thin and could use updating
3. You cannot enter the lobby area from the street. You must go up an elevator to the first floor to get to the lobby.
4. Parking fees for those driving are pretty steep. You might not want to get a car if you are staying downtown.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank seesterdelmundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 15 July 2014
Thank you so very much for your review of the Hyatt Chicago Magnficent Mile. I have shared your nice comments about Avinay with her and her managers. We enjoyed having your family here and we look forward to seeing you again next time your travels bring you back to Chicago. Families love to stay with us and the indoor pool is always a big hit with the kids. Now that you have been here in the summer, we hope to see you again this fall!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, United States
1 review
5 of 5 bubbles Reviewed 14 July 2014

The Staff at this hotel was very friendly and helpful. Everyone at the front desk was very helpful. I had good help in hailing a cab on the various times I left the hotel. Any staff I encountered during my stay was friendly and seems ready to help in a moments notice.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Elaine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this review, 18 July 2014
We love to hear these 3 words: Wonderful Customer Service! We can't thank you enough for your 5 star review of the Hyatt Chicago Magnificent Mile on TripAdvisor! Once you have experienced our inviting hotel, guests find they are loving our spin on “Midwestern Hospitality.” And we can't blame them one bit! The Hyatt Chicago Magnificent Mile is passionate about making your Chicago hotel experience enjoyable in every way. Our hotel team and Concierge will pamper you with white-glove hospitality, impeccable service and an inviting atmosphere where you can lounge, connect, rejuvenate, dine and sip in downtown Chicago. We are so glad you were here to experience this for yourself. Please recommend us to all of business associates!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Centric Chicago Magnificent Mile

Property: Hyatt Centric Chicago Magnificent Mile
Address: 633 North Saint Clair Street, Chicago, IL 60611-3234 (Formerly Wyndham Chicago)
Phone Number:
Region: United States > Illinois > Chicago > Streeterville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Chicago
#19 Family Hotel in Chicago
#20 Romantic Hotel in Chicago
#27 Luxury Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Centric Chicago Magnificent Mile 4*
Number of rooms: 419
Official Description (provided by the hotel):
At the Hyatt Centric Chicago Magnificent Mile Hotel, you'll experience the electric energy of the Windy City with a coveted address right by Michigan Avenue. Explore all the city has to offer-from noted attractions like Navy Pier to high-end shopping along the Magnificent Mile-then relax in one of our welcoming guestrooms. The hotel's 419 guest rooms, 20,000 square ft of meeting and banquet space, trendy restaurant & lounge, lobby, indoor pool and fitness center have all received a recent dramatic renovation in customer convenience, design and furnishings. State of the art technology has been incorporated throughout the hotel. Our two magnificent ballrooms will dazzle you and are perfect for social events as well as business functions. ... more   less 
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Also Known As:
Wyndham Chicago Hotel Chicago
Chicago Wyndham

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