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“Decent rooms, poor service”

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Hyatt Centric Chicago Magnificent Mile
Ranked #47 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed 18 August 2014

Had a recent staycation at Hyatt Magnificent Mile. Rooms were clean and recently renovated, though the living area smelled of cleaning fluid. Although certain staff members were friendly and helpful, there were a number of service lapses during a 1-night stay -- For example, couldn't even get a simple item delivered to the room, even after multiple calls. After a detailed e-mail and survey, it took management 2 weeks to respond in a generic fashion. Maybe I had bad luck, but I would not stay here again.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank PPSS2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this reviewResponded 20 August 2014

We appreciate your review of your stay at our hotel. We understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I can assure you that we will definitely keep your review in mind as we continue to improve our property experience.

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,671 - 1,677 of 2,314 reviews

Reviewed 18 August 2014

My stay in Chcago was one of my best trips, the location, the room, the service was fantastic. Step out the front door of the hotel and walk to the best spots in town. The Hyatt Chicago is first class but located next to the hospital and the loud ambulance runs all night everynight was difficult to sleep.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Hyatt Hotels
Thank Wayne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this reviewResponded 22 August 2014

Your comments about the Hyatt Chicago Magnificent Mile was so nice to read. Since our recently completely renovation, we like to think that we are now as stunning as we are convenient. Just one block from the Magnificent Mile and a short walk to Navy Pier, the shores of Lake Michigan and the center of Chicago's business district, the hotel is surrounded by charming neighborhood restaurants, bars and shops. When you come back to stay with us again, just request a quiet room away from the hospital side of the hotel. Hope to see you soon!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

My family of four stayed her for five nights. The AAA rate was about $235 per night including breakfast. Given the location of the hotel, the quality of the service, the cleanliness of the property and the extensive breakfast buffet, it was an awesome value. A downside is that the location (one block off Magnificent Mile, but surrounded by tall buildings) does not allow for good views of Chicago from any of the rooms (that was our experience, and the front desk clerk told us our view was typical). Another is that the Northwestern University Hospital is next door, and a couple of times we heard the sirens of ambulances arriving in the middle of the night. Nonetheless, if a similar rate were available in the future, I would not hesitate to stay again at this property. Most of the major Chicago must-sees (Magnificent Mile, Water Tower, Art Institute, Millenial Park, Sears Tower, etc.) are within walking distance. The rooms were very clean and service was prompt and attentive.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
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Thank Roberto Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this reviewResponded 20 August 2014

We are so pleased that your family found that there are so many amazing things to do in Chicago. Guests are inspired to go explore this urban playground. The Hyatt Chicago Magnificent Mile is in the heart of the action, just steps from Michigan Avenue shopping, acclaimed museums such as the Museum of Contemporary Art, summer festivals, iconic Chicago attractions, and Chicago’s tastiest cuisine. Shoppers, foodies and sports fans will find themselves in heaven when visiting Chicago. Families will discover a bunch of exciting activities to partake in including some favorites such as Navy Pier and the Chicago Children's Museum. For something more tranquil, you can explore Lake Michigan on a sightseeing tour or boat cruise, or find a hiking trail along the beautiful lakeshore. We hope to see you & your family again soon!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

The cleanliness of the hotel, friendliness of the staff and perfect location, made this a hotel I would stay at again. Everything is within walking distance of restaurants, the red line and Navy Pier.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
Thank Kree M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this reviewResponded 19 August 2014

The Hyatt Chicago Magnificent Mile thanks you for your 5 star review on TripAdvisor. As you mentioned, we are lucky to be within walking distance of so many wonderful restaurants. Chicago is one of the world's culinary epicenters, thanks to award-winning fine dining establishments, family-friendly eats and locales that serve up everything from tasty cheap eats to avant-garde cuisine. I am sure you will want to sample more of this fabulous cusine for yourself and we look forward to your next visit.

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

A great hotel stay and high quality experience w proximity to shops and the northwestern medical center as well as several great restaurants right ouside the door, four blocks from the lake front, staff friendly and rooms updated spacious and clean

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this reviewResponded 13 August 2014

Your nice words about the Hyatt Chicago Magnificent Mile made my day! Inspired by our downtown Chicago destination, our vibrant hotel offers engaging, flexible spaces for relaxing, working, socializing, and eating. With a fresh, contemporary design, our re-invented metro hotel offers wonderful dining, state of the art fitness center and completely renovated bedrooms so you can work and rest in comfort. I am glad you were able to see this for yourself during your recent business stay. Once you experience our inviting hotel, you will find yourself loving our spin on “Midwestern Hospitality.” And I wouldn't blame you one bit!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014 via mobile

Great hotel. Awesome location, beautiful common space lobby with bar and dining. Room was very spacious and modern. Workout facilities were top notch. Friendly helpful staff. Starbucks in hotel. Walking distance to delicious breakfast places.

Stayed: August 2014
Thank clayandkelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this reviewResponded 13 August 2014

Your 5-star review of the Hyatt Chicago Magnificent Mile was a joy to read. Families love to stay with us to the delight of our staff. As you mentioned, our workout facilities are top notch! You can keep up with your workout and get energized with Stay Fit at Hyatt, our state-of-the-art fitness center in downtown Chicago. Guests enjoy cardio and weight training equipment and large window with views of the Chicago cityscape at our well-equipped fitness center - an escape from the amped-up city. Our guests receive the latest fitness equipment including: treadmills, eliptical trainers, stationary bikes, LifeFitness weight equipment, stretching mats and exercise balls. Now that you have been to Chicago in the summer, try us again in the fall or winter!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.B. Butler
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Location location location! This hotel is withing walking distance of every major attraction - you can take the subway from the airport and spend the rest of your visit on foot. We booked through Trivago and still got a first class room - big, quiet, modern and spacious - with a huge TV, awesome shower and super comfy beds. All staff were friendly and helpful. There is free wifi in the lobby, but you have to pay for it in the rooms. I recommend it!

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank featherfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago Hyatt M, Guest Relations Manager at Hyatt Centric Chicago Magnificent Mile, responded to this reviewResponded 13 August 2014

The Hyatt Chicago Magnificent Mile is lucky to be located in the Streeterville neighborhood of downtown Chicago. Gateway to Chicago, Streeterville is home to much of the city’s world-renowned shopping, dining, museums, architecture, theatre, music and more as I am sure you experienced during your recent stay with us. Our new first class standard guest rooms are 350-square-feet and are appointed with one Hyatt Grand Bed® and oversized, remodeled bathroom along with a 46” flat panel LCD HDTV that keeps our guests entertained. Bring the family back soon!

Warmest regards,
The Hyatt Chicago Magnificent Mile
M.J. Butler
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Centric Chicago Magnificent Mile

Address: 633 North Saint Clair Street, Chicago, IL 60611-3234 (Formerly Wyndham Chicago)
Phone Number:
Region: United States > Illinois > Chicago > Streeterville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Chicago
#17 Family Hotel in Chicago
#20 Romantic Hotel in Chicago
#32 Luxury Hotel in Chicago
Price Range: £91 - £248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Centric Chicago Magnificent Mile 4*
Number of rooms: 419
Official Description (provided by the hotel):
At the Hyatt Centric Chicago Magnificent Mile Hotel, you'll experience the electric energy of the Windy City with a coveted address right by Michigan Avenue. Explore all the city has to offer-from noted attractions like Navy Pier to high-end shopping along the Magnificent Mile-then relax in one of our welcoming guestrooms. The hotel's 419 guest rooms, 20,000 square ft of meeting and banquet space, trendy restaurant & lounge, lobby, indoor pool and fitness center have all received a recent dramatic renovation in customer convenience, design and furnishings. State of the art technology has been incorporated throughout the hotel. Our two magnificent ballrooms will dazzle you and are perfect for social events as well as business functions. ... more   less 
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Also Known As:
Wyndham Chicago Hotel Chicago
Chicago Wyndham

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