Marriott has pretty much spoiled us over many years. We have come to expect great customer service, cleanliness, value, a feeling of being welcomed while we are in a hotel over a long history of staying in Marriott properties. This property meets and goes beyond all of these standards. From the moment we walked in, we were greeted with staff whose interest was to make sure we were welcomed and comfortable. The hotel was full for the three nights we were there and even though the staff at the front desk had a constant barrage of questions every time we walked by, they gave every single customer the same big smile and sincere effort to make their stay a pleasant one.
Although the property seems to be a bit older, you would never know it by the way the place is kept up. They were actually taking the light fixtures in the lobby apart to clean them while we were there.
Healthy breakfast choices and coffee/tea available throughout the day.
Whoever is doing the hiring at this place has an eye for getting customer service oriented folks on the job. You can tell this ship has some good leadership at the helm!
Great location, off the beaten path but close enough to get to the magnificent mile and other locations quickly. Our room was a bit on the small side, but worth giving up the space for the premier customer service.
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- Also Known As:
- Residence Inn Chicago Downtown Hotel Chicago
- Chicago Residence Inn