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“Rooms are nice and updated, great service”

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Hotel Chicago Downtown, Autograph Collection
Ranked #72 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed 26 June 2014

I would stay here again and again! Great location, walking distance to shops, restaurants and the Merchandise Mart. Rooms are nice size ,comfortable, clean and up to date. I really enjoyed staying here and would stay here again! Had Breakfast in the restaurant, excellent!

Room Tip: I stayed on the 15th floor it was good.
  • Stayed: June 2014, travelled on business
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Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded 27 June 2014

Thank you for the fantastic review! We’re thrilled you loved our location, cleanliness, comfy rooms, and recent renovations. We’ll be sure to pass your praise of the restaurant, BIN 36, along to them; we know it will make them smile. We hope to see you again when you next want to enjoy more spectacular Chicago.

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Reviews (1,123)
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954 - 960 of 1,123 reviews

Reviewed 24 June 2014

We were staying a Saturday night so the hotel was sold out. We checked in about 4pm and asked if our room had a view. When we were told "no" we asked for a room with a view. The clerk was very helpful and did get us a room with a partial view of the river. The room was very well done and clean. The king bed was very comfortable. Of course you pay for the location but a tray of snacks seemed a little much... $4.50 for a Snickers bar, $6.00 for a bottle of water, etc. A small cup of coffee was about 5 bucks from room service. And the ice machine on our floor didn't work. Overall it was a good stay but if want to stay downtown Chicago be ready to pay the price.

Room Tip: Be sure to request a room with a view.
  • Stayed: June 2014, travelled as a couple
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2  Thank jon w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded 26 June 2014

Jon,
We LOVE our fun downtown location, and we’re thrilled you loved it too! It’s great to hear that our hotel team member was helpful and our cleanliness appreciated. We apologize for any inconveniences you encountered due to the ice machine on your floor not working. We’ll take all your feedback, including your thoughts regarding the cost of snacks, into careful consideration. Thank you for the honest feedback. We hope to see you again when you next want to experience our amazing city.

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Reviewed 24 June 2014

The best location, friendly and efficient staff and best concierge.Good service.It is centrally located, convenient to get to Magnificent Mile, Chicago Art Museum, wrigleys park, river cruise. Great restaurants around the hotel, convenient for shopping.

Room Tip: Ask for a room on a higher floor facing the river
  • Stayed: May 2014, travelled with family
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1  Thank Renu b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded 26 June 2014

Renu,
Thank you for the fantastic 5 star rating and great review! Your praise of our hotel team has made our day. We’ll be sure to pass the compliments along to everyone; we know they’ll all smile. Our location is one of our highest praised qualities, and we’re very happy you loved it too. We hope to see you again when you next visit Chicago.

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Reviewed 24 June 2014

Wife and I had a king single room, furniture we think was supposed to be stylishly vintage, rather than dingy and vintage from use. My sister, the bride, her suite I was called on to repeatedly request repairs to entertainment center/ tv that didn't work, and lights over bar didn't work or flashed like strobes. Once repaired, at bedtime, you were unable to turn them off. repeat, could not turn lights off.
A/c in my room didn't function well. Elevators were very worn.
We were at hotel with 8 to 10 other rooms of people. The lobby bar closed at 11pm on Friday night. The lobby bar did not reopen until 5pm saturday evening. That created a problem as there really isn't much room in the lobby.

The staff was great, it was the building and it's equipment compared with the cost that was the issue.

Room Tip: Hmmm, keep looking.
  • Stayed: June 2014, travelled with family
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3  Thank TexRng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded 25 June 2014

Hello,
We sincerely apologize for any inconveniences you encountered due to the issues you mentioned. We are committed to making Hotel Chicago better than ever, and your honest review is invaluable to our reaching that goal. We’re happy to know that our hotel team took excellent care of you, thank you. We hope to see you again when you next visit Chicago; we’re confident we can wow you with our ongoing improvements.

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Reviewed 23 June 2014 via mobile

My sister and I had a weekend trip with our five kids... We were so worried our stay was not gonna be fun.. We weren't aware of exact location or hotel condition.. Our surprise came quickly... The moment we pulled up the hotel attendant directed us to prepay immediately that way we would save money "spot hero". He saved us over 100 dollars.. Sweet as honey. The girls at the desk were dolls.. They accomadated us to adjacent rooms on the 14 floor.. The rooms were spacious and super clean!! The decor was old Hollywood. A burlesque style... Loved loved the view and the location. Dunkin donuts a block away. Shopping was so nearby. The river taxis a few steps away. Wow great experience. 2 thumbs up... Great hotel overral

  • Stayed: June 2014
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1  Thank Suzan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded 25 June 2014

Suzan,
It sounds like you enjoyed a fantastic Chicago vacation! Thank you for your great praise of our hotel team; we’ll be sure to pass the compliments along to everyone. Our location is one of our favorite qualities, and we’re thrilled you loved it too. We hope to see you again when you next visit our amazing city.

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Reviewed 23 June 2014

Great staff, great location nice sized room.
1st, we got in early (about 11 am) and were allowed to check in big PLUS!
Doormen were very helpful
Only complaint is that the concierge lounge was being renovated so we were relegated to a small area of the restaurant.

  • Stayed: June 2014, travelled with family
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Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded 24 June 2014

Linda,
Thank you for taking the time to tell us about your recent visit; we’re thrilled you loved your stay with us! We’re happy that your early check-in added to your Chicago vacation and that our doormen were helpful. We apologize for any inconveniences you encountered due to our concierge lounge renovations. As we strive to make Hotel Chicago better than ever, we rely on the patience and understanding of our guests – thank you. We hope to see you again in the future; we’d love to wow when the concierge renovations are completed.

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Reviewed 22 June 2014

The hotel is under Marriott Autograph. I stayed four nights at this hotel and spent over 1400 dollars and the hotel did not provide any tea or breakfast during my stay. Of course, you and I can compare other hotels. Other hotels are more generous with warm hearts than Hotel Chicago Downtown. I checked in the suite and dirty towels were on the floor. Housekeeper cleaned our suite once during my four days/nights stay. They placed me to a shadow room without sun. I never saw sun or sunny side in the suite where I stayed. Even I never saw a river from the suite. I asked a front desk rep to relocate. They said NO. My 1400 dollars were wasteful.
I absolutely agree that the hotel has beautiful walls and has stylish vanity interior BUT the hotel does not win our hearts with warm feelings or leave us an unforgettable experience.

Room Tip: Ask a front desk if the room has sunny side or river view or marina city view if you are looking for...
  • Stayed: June 2014, travelled on business
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1  Thank BizVisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this reviewResponded 24 June 2014

Hello,
We’re very sorry you were unhappy with your recent stay at our hotel. We strive to offer every guest a wonderful visit, and we apologize for not meeting that goal for you. We invite you to reach out to us personally at mdeinhart@thehotelchicago.com. We look forward to hearing from you and for the opportunity to make things right.

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Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 N Dearborn St, driveway entrance on 350 N State Street, Chicago, IL 60654-4956 (Formerly Hotel Sax Chicago)
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#44 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
#80 Family Hotel in Chicago
Price Range: £116 - £402 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Official Description (provided by the hotel):
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 
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Also Known As:
Hotel Sax Chicago

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