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“Disappointed! Towels old & torn at an autograph Marriott hotel?”

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Hotel Chicago Downtown, Autograph Collection
Ranked #75 of 189 Hotels in Chicago
Certificate of Excellence
2 reviews
“Disappointed! Towels old & torn at an autograph Marriott hotel?”
Reviewed 19 August 2014 via mobile

The hotel is old but it obvious it's been nicely renovated. However we couldn't believe the bath towels were really old and even torn. My husband has a platinum membership with Marriott, so supposedly we were in one of their best rooms? The breakfast food at the concierge lounge was not good either, poor selection and not the best quality. Disappointed! Great location and good beds though.

Stayed August 2014
Helpful?
Thank fcastroleal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 21 August 2014
Hello,
Your feedback is invaluable to us, as it helps us identify areas we need to improve. We apologize for any inconvenience you experienced due to the condition of our bath towels. We will take your comments under careful consideration, as we continue to make improvements. Your satisfaction and comfort are our top priorities. We are sorry to hear the quality and selection of our breakfast didn’t meet your expectations. We appreciate your loyalty and strive to offer every guest a wonderful experience. We are happy to hear our fantastic location and comfortable beds served as redeeming qualities. We hope they’re enough to bring you back to us; we would love the opportunity to make your next stay more rewarding!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (211)
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London, United Kingdom
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 August 2014

I arrived tired and jet lagged from a long haul flight to the hotel Chicago. The reception area is pretty plain and left me feeling nervous that the hotel was going to be awful. The front desk staff greeted me warmly and checked me into my room without any fuss. Once I opened the door to my room I was extremely pleased by the tastefully decorated comfortable bedroom I was provided. A huge king bed, and a bathroom where you could eat your dinner from the floor. I didn't have breakfast at the hotel because the hotel is in such a great location you are literally spoiled for choice in terms of eating. If you're travelling to Chicago and want a great hotel without having to pay a mortgage for it, then look no further. Finally, I did try the bar ... well priced drink, friendly staff and spacious enough so you catch relax comfortably.

Room Tip: Higher floors equals better views
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  • Stayed July 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
4 Thank Mister_Bosley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 21 August 2014
Hello Mister Bosley,
Your wonderful review made us smile! After enduring a long flight, we’re glad you felt truly welcomed by our reception team. We’re thrilled to hear our thoughtfully designed rooms, housekeeping standards, and fabulous, centralized location impressed you. We’re also happy you enjoyed a delicious and relaxing experience at our Crimson Lounge. We hope you return to Hotel Chicago; we would love to see you again and offer another rewarding experience!
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Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 19 August 2014

This was a hotwire deal. I lived in the city many years ago and now return for visits few times per year. The location was good...just off Michigan ave, almost on the river and central to a lot of things to do north and south. The architecture nearby is a huge bonus....Marina city right next door is a landmark, trump tower is across the street, hotel Langham in the iconic IBM building is too and Tribune towers are a short walk.

We were greeted by valet informing us there is no hotel parking, which is not uncommon but not offering a discount with an offsite parking partner is. So $65 for overnight is what we were told...I've paid less with other hotels in the city.

Check-in was quick and courteous. The room was small, even by boutique standard, there's no mini fridge, we did not find the bed or pillows comfortable, everything was clean and orderly. There's an$18 charge for WiFi which is ludicrous and reason alone to not return.

The restaurant a d club looked nice although we didn't experience either of them.

Overall it was ok, but the parking and WiFi policies will keep me from returning or recommending.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank mariatafoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 21 August 2014
Hello Maria,
We appreciate you taking the time to leave us a review and share your experience with us. We’re happy you enjoyed our wonderful location and several of the amazing things to do and see nearby. We apologize that our parking policies and availability displeased you. Your satisfaction is very important to us. We’re happy our friendly reception team made you feel welcome. We regret that the size, amenities and comfort of our rooms failed to impress you, but we’re glad you found them neat and clean. We’ll take your helpful refrigerator suggestion under careful consideration. Thank you. For future reference, Wi-Fi is offered for free to all Marriott Rewards Members. This free program offers great benefits throughout all Marriott properties. We hope you take advantage of it and consider Hotel Chicago again. We would love a chance to win you over!
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1 review
Reviewed 19 August 2014

We were just beyond impressed with this gem of a hotel! Beautiful, well-appointed room. Extremely clean and luxurious feeling. Comfortable bed, wonderful shower. Very stylish place. Impeccable service. And the LOCATION. We will be returning.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janessatherens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 20 August 2014
Hello Janessa,
Your wonderful review made our day so much brighter. Good surprises are the best! We’re thrilled we could spring some on you with our beautifully designed spaces, comfortable beds, and dedicated service. We imagine the capitalization of “location” is a good thing! We agree; it’s one of our favorite features too. We are thrilled to hear we’ll get another chance to share it with you. Your repeat visit would mean a great deal to us. Thank you for the loyalty! We promise to provide another memorable experience.
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Fort Myers, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2014

My family and I stayed in Chicago for the air show. The hotel is very charming, although in need of a few cosmetic updates.. I understand that innovations are in the works. The best part of our stay was the personal service we received from the bell staff, specifically Murphy. We weren't pleased with our first room assignment , so he worked (with pleasure) to find the ideal room for my daughter. He also provided many suggestions on parking and general transportation, which saved us time and money. I don't recommend the breakfast in the restaurant. Walk down the street - get an Einstein bagel.
Looking forward to another visit at Hotel Chicago.

Stayed August 2014, travelled with family
Helpful?
2 Thank FabbFive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 20 August 2014
Hello FabbFive,
Thank you for taking the time to leave us a review and share your experience at Hotel Chicago. We love hearing that one of our own went above and beyond to ensure your family’s satisfaction. We’ll pass your praise on to Murphy and our fantastic bell staff; it’s sure to make everyone’s day! We hope you enjoyed the air show and your time in our beautiful city. We are sorry to hear you weren’t pleased with our on-site breakfast, but we’re glad you found an appealing alternative, only steps away. You’re right! We’re pretty excited about some upcoming improvements, and we’re thrilled to hear you’re already looking forward to another visit with us. The feeling is definitely mutual! We can’t wait to make your next stay even better!
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Toronto
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 August 2014

The location is great...close to the subway and easy to walk to restaurants, magnificent mile, navy pier, millennium park etc. Staff were friendly and rooms were clean. A few minor things, the light fixture in our room was falling off and internet is $18 a night if you aren't a gold rewards member. Internet is free in the lobby. It is such a cash grab to charge for internet in this day and age. The bed and pillows were very comfortable and despite the location we didn't hear any of the city noise at night. The bathroom was huge! The shampoo/shower gel was cheap but not a big deal. I would stay here again if the price was right!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nat9Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 25 August 2014
Hello Nat9Toronto,
Thank you for the review. We love our fantastic location too! There are so many amazing things to do and see nearby. We’re happy you enjoyed the peace and quiet of our clean, comfortable rooms, as well as the hospitality of our great team. We sincerely apologize for any inconvenience you experienced due to a loose light fixture in your room, and we’re sorry you were displeased with our Wi-Fi policies. We appreciate your thoughts and will take them into careful consideration. Your satisfaction is very important to us. We are delighted our spacious bathrooms and comfortable beds impressed you, but we regret that our provided selection of toiletries did not. We do hope you choose Hotel Chicago again; we’d love to make your next visit even better!
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Wooster, Ohio
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 August 2014 via mobile

We were kindly greeted upon arrival. Staff very helpful with restaurant suggestions. The structure is old therefore you could experience issues with your internet connection. Rooms are updated despite age of building. The hotel bar had poor service and closed early. However the wine bar next door was very nice.
You are walking distance to many restaurants, shopping, tour boats and nightlife. Cabs are readily available to the museums airport etc. My fare to and from Midway was around $30 one way. I would stay here again due to it's location.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kamala M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review, 20 August 2014
We really appreciate your review. We’re happy to hear that, from the moment you arrived, our friendly team made sure you felt welcome and were able to be of assistance. As locals, they really do have some of the best restaurant suggestions! Speaking of dining, we sincerely apologize that you weren’t met with our usual high standard of service at the Crimson Lounge. We are happy your experience at Bin 36 was far more pleasing. We’re also glad you enjoyed our thoughtfully designed rooms, and we are very sorry if you experienced any issues with our Wi-Fi. We apologize for any inconvenience that may have caused you. Your satisfaction is very important to us. We’re thrilled our great location ultimately won you over, and we would love to see you again! A repeat visit would be a huge compliment. Thank you!
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Additional Information about Hotel Chicago Downtown, Autograph Collection

Property: Hotel Chicago Downtown, Autograph Collection
Address: 333 N Dearborn St, driveway entrance on 350 N State Street, Chicago, IL 60654-4956 (Formerly Hotel Sax Chicago)
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#47 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
#80 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Official Description (provided by the hotel):
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 
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Also Known As:
Hotel Sax Chicago

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