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“Holidays in Chicago - 14 days in Homewood Suites”

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Homewood Suites by Hilton Chicago-Downtown
Ranked #47 of 190 Hotels in Chicago
Certificate of Excellence
Munich, Germany
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Holidays in Chicago - 14 days in Homewood Suites”
Reviewed 20 February 2012

We found the Homewood Suites in Chicago recommended in Tripadvisor, while we planned our 2 week trip to Chicago. As we traveled as a family with two children, we wanted to stay in an apartment, with breakfast. Another criteria was a central as possible location, because we did not want to rent a car. Our choice was therefore the Homewood Suites. Overall, we were satisfied and recommend the Homewood Suites.
Service:
Prompt and helpful service!. If we asked for something, it would be provided in minutes. Housekeeping very honest. Breakfast varied and perfectly adequate for us. Dinner Monday through Thursday with included drinks was also ok.

Price-performance ratio
Purposeful three star hotel. Pool and fitness room on the top (19th) floor with great views.
Sleep quality
King-size bed in the bedroom was very good. The sofa bed was rather uncomfortable, but my children still slept well.
cleanliness
Overall very clean. Daily housekeeping of the room. Furniture dark. In our point of view the Hotel should be modernized.
location
Ingenious. Absolutely centrally located, only 50 minutes from the Magnificent Mile, right in life. And only about 10 minutes to trump tower.
room
Large living / kitchen area with sofa bed, bedroom with king-size bed and large bathroom. Dark wood and rather gloomy atmosphere (wallpaper greenish / brown / gray). Classic design.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael Mr W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 21 February 2012
Michael,

I am so happy that you and your family enjoyed your trip to Chicago and the Homewood Suites by Hilton Chicago Downtown. We are happy that the suites were large enough for your family and that your children were able to enjoy a good night sleep.

I am pleased that you were able to write a review on our pool area. The hotel recently refinished the pool and I feel that it is the best view in the hotel. We do feel like the location of the Homewood Suites Chicago is wonderful and I hope you and your family enjoyed exploring the Magnificent Mile, River North, and Navy Pier.

We hope to see you again if you return to Chicago.

Sincerely,
Vanessa Kosloski
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Toronto, Canada
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 16 February 2012

I thought it was a decent place to stay but I probably should have looked a little harder...Breakfast is average, I would suggest going out to eat...Happy hour is a nice treat for the beer....The location is pretty good, everything is walking distance for a tourist and there are a few decent bars within walking distance.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 21 February 2012
Colin,

Thank you for your review regarding our breakfast and dinner. I am sorry that you felt we were lacking in regards to these menus. If there is something particular that you would have liked to see at either meal please feel free to contact me at vkosloski@fhginc.com.

I do want to thank you for complimenting our accessibility and location within the city. We are within walking distance of 200 restaurants and drinking establishments.

We hope that you enjoyed your time in Chicago.

Sincerely,
Vanessa Kosloski
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coeur d'Alene, Idaho
Level 6 Contributor
224 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 14 February 2012

I have stayed here several times before and I keep staying here every time I am back in the area. The staff here is always great. The door man are always there to greet you, open the doors and flag you a cab. The font desk is very helpful and accommodating. The breakfasts and dinners are still free and pretty good with a good variety of items. The servers are always pleasant and helpful.
The location is perfect. Short walk to pretty much anywhere in the area. Lots of food nearby and pretty easy to catch a cab outside the hotel as well.
Most of the rooms are very spacious and laid out well, but there are some rooms that are very cramped. The rooms are decent...nothing real fancy or elaborate. Most rooms show signs of wear and tear but are still in good condition. Hopefully there will be some upgrades or minor maintenance done to the rooms. The beds are comfy, air conditioner and heater work great, the TV's are nice HD LCD flat panels with HDMI ports to connect your laptop, windows open up for fresh air, showers always work great, and the kitchen is always nice and convenient. The internet is OK. Sometimes it is really fast and other times is best not to even bother. Sometimes this is based on the time of day and amount of traffic.
The only complaint would be the laundry room which is located on the 7th floor also the smoking floor. It smells horrible on the floor and it is a shame you have to walk through the smoking floor to get to the laundry room. There are two washers and two dryers. The washers seem to leave the clothes pretty wet when done with their cycles. The dryers are OK but it usually takes two cycles to completely dry the clothes.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MartinJLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 16 February 2012
We want to first thank you for your continued loyalty. We truly appreciate our guests and welcome back those that come back time after time. Your compliments regarding our customer service at the Homewood Suites Chicago are very much appreciated. We pride ourselves on always being helpful and attempting to anticipate your needs.

We do understand your frustration in regards to our internet. We have contracted to update our internet within the next few months and you should be able to see a huge difference in the speed of our complimentary wireless internet in both our suites and public areas.

I do want to apologize for having the smoking floor with the laundry room. We do not have many requests for smoking rooms and have the laundry rooms available on that floor so that we have more rooms on our non-smoking floor. I do want to let you know that we do have laundry and dry cleaning services available as well.

We hope to see you are the Homewood Suites Chicago again! Please let me know if there is anything I can do for you in the future.

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Goodyear, Arizona
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 February 2012

I would like to comment Connie Wilson for her hard work and positive attitude during breakfast at the Chicago Downtown Homewood Suites.

  • Stayed February 2012, travelled with family
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 16 February 2012
David,

Thank you so much for your kinds words about Connie. It is always a joy to hear about the wonderful compliments that our staff at the Homewood Suites Chicago receives. We will be sure to pass along your accolades to Connie.

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Paul, Minnesota
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 11 February 2012

This was a business trip during which I had to share the room with an associate. Our suite was tow completely separate rooms (a door between the living area and the bedroom). The bedroom area alone (two doubles) was as big as most hotel rooms. The kitchenette was really a kitchen--as big as any kitchen in an apartment or small home. But we only used the kitchen for storing beer and snacks; hot breakfast was included and featured a lot of good choices. We also had a deal where parking included in our very affordable (for downtown Chicago) rate.

When my colleague kept waking me up with his snoring on the first night, I simple left the room, shut the door, turned the fold-out couch into a bed, and slept like a baby.

The Homewood Suites is two blocks north of the Chicago River, and two blocks west of Michigan Avenue--right in the thick of things and steps away from much more expensive hotels (like the Marriott and the Conrad).

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheSoWhatJourner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 16 February 2012
We are so happy that you and your colleague enjoyed your stay at the Homewood Suites by Hilton Chicago Downtown. We have numerous business travelers that stay with us throughout the year so it is always nice to hear about how we accommodate your needs with our spacious suites.

We are happy that you enjoyed your time on our sleeper sofa and that you were able to get away from your colleague’s snoring. We hope to see you again!

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis Park, Minnesota
2 reviews
Reviewed 7 February 2012

This is our second time staying here and it's just as great as the first time. The breakfasts and dinners are terrific. The staff is incredibly attentive and extremely nice. The room is HUGE and lovely - it has everything you'll need on your stay. We're traveling with my grandmother and the handicapped accessibility is superb. She loves her stay here and so do we. Location is also great- so many things are within walking distance. Amazing value for your money and have recommended this place to many already.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bolinski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 9 February 2012
Thank you so much for your wonderful words about the Homewood Suites by Hilton Chicago Downtown. We are so happy that you enjoyed not one but two stays with us! We feel that having someone come back to the hotel is the greatest compliment.

It is wonderful to hear you review about the Homewood Suites accessible suites and your wonderful experience with the room. We are so happy that you and your grandmother enjoyed your stay in Chicago and at the hotel.

Thank you so much for your recommendations and we hope to see you (and your grandmother) in the future.

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Crosse, Wisconsin
Level 4 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 February 2012

Breakfast is nothing to write home about. While dinner is a nice perk, it's fairly bland. Maid service is sub-par.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 9 February 2012
Stephen,

We are sorry that you did not enjoy our breakfast or dinner selections as we make every attempt to offer something for everyone. Due to peoples dietary needs and desires we always have a vegetarian option available at both breakfast and dinner. In addition, there are numerous condiments that we offer from hot sauce to ketchup every morning and evening. Please let us know if there is a specific item you feel would enhance our breakfast or dinner selections.

I want to apologize for your maid service. The hotel makes every effort to make sure that our rooms and public spaces are cleaned not only at a high standard but also at a superior level.

Sincerely,

Vanessa Kosloski
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Property: Homewood Suites by Hilton Chicago-Downtown
Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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