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“I will stay here again!”

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Homewood Suites by Hilton Chicago-Downtown
Ranked #48 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed 11 June 2012

As a tourist from a small town, I was SO impressed with how attentive and helpful the staff are! Anything we asked for was provided promptly, they hailed cabs, gave references for restaurants, and stored our luggage for the hours between check out and our bus home. The housekeeping staff were very nice, happy, and accommodating. The only negative I have about this hotel is that the pool seems less nice than the rest of the hotel and there is no hot tub. After walking the city all day, we were disappointed to see that there wasn't one. Otherwise I recommend this hotel and would be happy to stay here again!

  • Stayed: June 2012
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2  Thank Acastillo8910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 13 June 2012

Acastillo8910,

Thank you for your review. I was pleased to see that you enjoyed your experience at our hotel. Thank you for taking the time to mention the attentive and helpful staff; I will pass along your compliments to the rest of the team. I look forward to seeing you again the next time you are visiting Chicago.

Sincerely,

Jason Park
Guest Experience Manager

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Reviews (2,748)
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1,802 - 1,808 of 2,748 reviews

Reviewed 10 June 2012

We stayed at the Homewood Suites in downtown Chicago.

We had a great time there & enjoyed our stay!!!

Check in was pleasant & the valet parking guys were great!!!!! The staff went out of their way to be helpful & make sure our stay was great!!! From the breakfast staff, room keeping, the front desk, & most importantly-the Valet Parking staff!!!! They go out of their way to great you, serve you, share info to assist you in anything you need!!!! Not to mention, they take great care of your vehicle!!!!!

We will be staying here on our future visits to Chicago!!!!!

Room Tip: We stayed on the 17th floor & the noise level was quiet!!!
  • Stayed: June 2012, travelled as a couple
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1  Thank Todd M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 12 June 2012

Todd,

Thank you for your review of Homewood Suites Downtown Chicago. I was pleased to see that you enjoyed your experience at our hotel. I was also glad to see that you took advantage of many of the amenities we offer. Thank you for taking the time to mention the helpful staff, I will pass along your compliments to the entire team. I look forward to seeing you again the next time you visit Chicago.

Sincerely,

Jason Park
Guest Experience Manager

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Reviewed 6 June 2012

When we were checking in, Mike Campbell asked what brought us to Chicago. When I told him that we were in town for a funeral, he offered his condolences. As soon as my son and I had gotten into the room and put our suitcases down, there was a knock on the door with a porter giving us a box of goodies and a lovely note offering sympathy and signed "The Homewood Suites Team". That one act of goodwill and thoughtfulness impressed me greatly. Hilton, whatever latitude you've given your employees to do things like this for guests is terrific. Mike, I'll never forget your kindness during such a sad time.

Room Tip: I always ask for a room away from the elevators.
  • Stayed: June 2012, travelled with family
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4  Thank cls238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 9 June 2012

Cls238,

Thank you for your review of Homewood Suites Downtown Chicago. I was pleased to see that Mike was able respectfully show you sympathy for your loss. I will be certain to pass along your thanks to him. Thank you for taking the time to show your appreciation. I hope to see you again under better circumstances the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager

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Reviewed 4 June 2012

The hotel is in a great location. 2 blocks from Grand train station, 2 blocks from Michigan Ave. Lots of shopping and restaurants. Rooms are big and have a full kitchen. Bed was comfortable and included breakfast the good enough. Most important was that the rooms were spacious and clean. I would definitely stay there again.

  • Stayed: June 2012, travelled on business
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1  Thank lostinatlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 6 June 2012

Lostinatlanta,

Thank you for your review of Homewood Suites Downtown Chicago. I was pleased to see that you found the suite to be comfortable and that you liked the full kitchen. I was also glad to see that you found the location of the hotel to be convenient. I look forward to seeing you again the next time you visit Chicago.

Sincerely,

Jason Park
Guest Experience Manager

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Reviewed 4 June 2012

My sister and I stayed at the Homewood Suites last week while visiting Chicago. The hotel is clean, the complimentary breakfasts and weeknight dinners and other amenitites are very nice, but I have to say the staff at this hotel is the friendliest and most accomodating of any staff I've encountered at a hotel, especially Noah, who we encountered upon entering the hotel our first day in the city. Doors were held open for us each time we entered and excited the hotel, we were asked how our days were upon entering the hotel in the late afternoon (and I felt the question was genuine) and the dining staff were always very pleasant and re-stocked food right away and cleared dishes from our table very efficiently. One staff member even offered to bring us additional beverages so that we would not have to leave our table, when this clearly was not his job. Kudos to this hotel for hiring and maintaining such wonderful staff members!! They made our stay so welcoming, and I've already recommended it to family members and friends who plan to travel to Chicago in the near future.

  • Stayed: May 2012, travelled with family
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3  Thank jamielynn1103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 6 June 2012

Jamielynn1103,

Thank you for your review of Homewood Suites Downtown Chicago. I was pleased to see that you enjoyed your experience at the hotel. I was also glad that you were able to enjoy the breakfast, dinner, and other amenities we offer here at the hotel. Thank you so much for taking the time to mention the friendly and accommodating staff; I will pass along your compliments to the entire team. I look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager

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Reviewed 4 June 2012

I stayed here with my son earlier in April, when the Blackhawks were playing in the Playoffs..

I've stayed at this hotel before so I'm accustomed as to what experience to have (which is always good)

I was able to check in to the hotel at 9:30 a.m. (with a room available thankfully), had a Room on the top floor (the same floor with which the Pool and Fitness Center are located.)

Bellman and Doorman were always polite and always said Welcome Back or Have a Good Morning etc etc...

Rooms are always great, full kitchens with all the amenties, living room area with seperate tv and a Master Bedroom with privacy doors..

I always enjoy staying here....

Great Job...

Room Tip: Get a room facing the South, which afford better views of the City Skyline...
  • Stayed: April 2012, travelled with family
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2  Thank caneshockey31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 6 June 2012

Caneshockey31,

Thank you for your review of Homewood Suites Downtown Chicago. I was pleased to see that you enjoyed the suite and all the other amenities we offer. I would also like to thank you for taking the time to mention the polite staff and for being such a loyal guest to the property. I look forward to seeing you again the next time you visit Chicago.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2012

My husband and I have stayed here a number of times over the past ten years (and I alone a couple of times). Having stayed in a few other hotels in Chicago, both Hilton-affiliated and other hotels which shall remain nameless, this is the one at which we prefer to stay, for several reasons.
1) All the 'rooms' are in fact two room suites--bed in one room and sofabed in the other--which is great for families or if one person arises earlier than the other (whistles innocently).
2) All the rooms have kitchenettes, complete with pots, pans, plates, glasses and flatware, refrigerator, stovetop and microwave--so you can bring home leftovers or cook a meal from scratch if you don't want to go out for lunch or dinner.
3) The soundproofing between rooms is decent; some sound seeps in from the hallway, neighboring rooms and elevator shafts but nothing like the Embassy Suites (both of them!) It takes a considerable ruckus to be at all obvious.
4) The breakfast buffet is decent: something hot, something cold, and now waffles! (Will the staff give to-go boxes if I ask? you used to have styrofoam boxes out, and it's nice to be able to take something up for my husband, for which see #1)
5) I've left the most important for last: the staff. Wonderful people, who not only remember us from trip to trip, but seem to enjoy their job(s). What impresses me most, given the turnover in the hotel industry and having myself worked in various hospitality jobs in the service industry, is that a number of the staff have been at this facility for years. I hope this means this hotel is doing something right as an employer! As a guest, the fact that the staff remember me/us between visits is reassuring on the few instances I've come alone; while guests need to take personal responsibility for their own security--check your surroundings, lock your room door--it's comforting to know that the staff is also paying attention.

  • Stayed: February 2012, travelled as a couple
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2  Thank jjhenke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 5 June 2012

Jjhenke,

Thank you for your review of Homewood Suites Downtown Chicago. I was pleased to see that you enjoyed the suite and amenities. Thank you for taking the time to mention and highlight your experience with the staff of Homewood Suites. It really means a lot to all of us and I will be sure to pass along your compliments to the rest of the team. I hope to see you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range: £95 - £319 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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