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Homewood Suites by Hilton Chicago-Downtown
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Reviews (2,915)
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1,699
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All reviewsfull kitchenfree dinnergreat locationbreakfast and dinnernavy pierthe sofa bedvalet staffthe magnificent miletop floorliving areaseparate bedroomcomplimentary breakfastwithin walking distancebreakfast staffevening receptionmichigan avewrigley building
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Reviewed 12 November 2013

I stayed at Homewood Suites Downtown Chicago with a group of 96 people this week. The staff is very courteous and efficient. Checking into a downtown property with 96 people is not an easy task. Usually the handling of luggage is a nightmare. But they did an excellent job with only a couple of glitches (same last names on tags)

For the price I could not find a better location....a block and a half off of Michigan Ave. short walk to the Navy Pier......numerous flagship restaurant locations within a block or two...and shopping? Numerous vertical malls withing a block provide shopping opportunities to die for.......

The rooms are all suites (real suites with separate bedrooms and baths) and very spacious. Usually when taking large groups to Chicago or NYC, you can count on having SMALL rooms. and tiny bathrooms. ( imagine 3 women in one room trying to get ready for an event) no problem here.

They provide a complimentary hot breakfast and M-Th a evening meal with drinks.

I can assure you my Chicago groups will be staying at the property in the future.........

  • Stayed: November 2013, travelled on business
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Thank TravelCrazyINC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 16 November 2013

Catfan_Caravan,

Thank you for your review of Homewood Suites downtown Chicago. We enjoyed having you all as our guests at the hotel. It made me happy to find out that you all had a wonderful experience while staying with us. I appreciate you taking the time to mention the courteous and efficient staff; I will pass-along your compliments to the entire team. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? Thank you for your feedback and we look forward to hosting you at the hotel the next time your group is in town.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

We stayed a week in Chicago at Homewood Suites and enjoyed our stay. I prefer it to the hotels on the Magnificent Mile. The choice of colours in the rooms are a bit sombre, but the rooms are well equipped and clean and perfect for families. Swimming in the pool on the 19th floor surrounded by the skyscrapers is wonderful. The breakfast included in the price is quite OK and the dinner as well as drinks served on Monday - Thursday far exceeded our expectations. The Wi-Fi however was unreliable.

  • Stayed: September 2013, travelled on business
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Thank Marthinsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 16 November 2013

Marthinsen,

Thank you for taking the time to post your thoughts on our hotel. I was pleased to see that you enjoyed your experience at Homewood Suites. I can see that you took advantage of many of the amenities we offer our guests such as the breakfast, Manager’s Reception, and the pool. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

We would like to thank all the excellent staff at Homewood Suites. They spent time telling us of places to go to eat as well as sightseeing highlights in Chicago. Amer greeted us upon arrival with a " Happy Sunday Good Morning". His staff couldn't have been more helpful. Alfredo, in the dinningroom, was so pleasant to talk with. The rooms were more than we had expected in size and amenities. Hotel location is the best. The price of the room, which included breakfast and weeknight dinner, was so reasonable for a downtown location in a major city. Linda and Bob

  • Stayed: October 2013, travelled as a couple
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Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 16 November 2013

Bob H,

Thank you for your feedback after your recent stay at our hotel. I was delighted to see that you felt we have an excellent staff at Homewood Suites. I see that you were able to take advantage of the spacious suite and the amenities we offer our guests such as the breakfast. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager

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Reviewed 10 November 2013

I recently visited Chicago for the very first time for my 25th birthday. Coming from Kentucky, I assumed that all residents of Chicago were going to lack the philosophy of "southern hospitality." I assumed wrong. Upon our arrival, we were greeted by Amer who graciously assisted us with our bags and even let us park for a half hour at no cost. As soon as we checked into our room, I was greeted with a happy birthday phone call from Amer. The suite was great, the front desk was super nice, and the continental breakfast had everything we needed, You would not think we had a smoking room, because it smelled so fresh. During our checkout, the concierge (led byAmer) let us keep our bags there all day so we wouldn't have to tote them around downtown. They even kept our pet turtle we had bought in Chinatown safe and tagged until we got back. Although this hotel is designed for people on business trips, we could not have felt more welcome as tourists.

  • Stayed: November 2013, travelled with friends
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1  Thank Amanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 16 November 2013

Amanda R,

Thank you for recently staying with us and for posting a review of Homewood Suites downtown Chicago. It made me happy to see that you were treated with “southern hospitality” throughout your visit with us. I was glad that you and your friends enjoyed your 25th Birthday Trip to Chicago! If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager

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Reviewed 5 November 2013

Roomy, friendly hotel offering free breakfast every morning and Manager's reception weeknights. Every room has full-size refrigerator, microwave and stove top. Staff is very helpful and on a busy street, so you will feel safe walking to and from the hotel day and night. Small indoor pool which is good for kids, but not lap swimming.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank EmilyShek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 16 November 2013

EmilyShek,

I want to thank you for sharing the experience of your recent stay with us. I was pleased to see that you found good value throughout your experience at Homewood Suites. I also see that you were able to take advantage of many of the amenities we offer our guests such as the breakfast, evening Manager’s Reception, and in-suite amenities. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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