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“Birthday Celebration”

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Homewood Suites by Hilton Chicago-Downtown
Ranked #50 of 187 Hotels in Chicago
Certificate of Excellence
Fort Mitchell, United States
1 review
“Birthday Celebration”
4 of 5 bubbles Reviewed 3 April 2014

My daughter and I were visiting Chicago for her 10th birthday. She had an excellent experience and that was in part to the staff at the hotel. She really liked how Amir was able to get her, her first taxi. Also, how Sal and another coworker went to the car to retrieve her backpack so she was able to complete some school work. Starr was a huge help at the front desk, assisting us in where the best attractions and restaurants were located, with directions on how to arrive at each. The breakfast was nice and helped us get off on the right foot each morning before our adventure. The room was clean and comfortable. There really is not a complaint to be made. It was a nice experience due to the friendliness and helpfulness of the staff that works there.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 7 April 2014
Karen T,

Thank you for your review of Homewood Suites downtown Chicago. I was pleased to see that you and your family had an excellent experience at our hotel while in town for your daughter’s 10th birthday. I appreciate you mentioning the friendly and helpful staff; I will pass along your compliments to the entire team. If it would not be too much of an inconvenience, would you be king enough to “like” us on facebook? Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
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2,584 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (403)
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English first
Denver, Colorado
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 March 2014

The breakfast was amazing! If staying between Monday and Thursday they offer FREE dinner (bonus). Between Memorial and Labor day there is a free trolley bus stop that will take you to the Navy Pier steps from the Entrance. Great location if you plan on doing some shopping.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank g a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 6 April 2014
g a,

Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you had a great experience at our hotel. I see that you took advantage of the full-hot breakfast, dinner, and location of the hotel. We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 31 March 2014

It is too bad that the hotel could not control and resolve a barking dog and cold pool water. The location is fabulous, the breakfast is great, the view of the Wrigley Building stunning. However, my eleven year old and I were too exhausted the next morning to enjoy any of it.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
2 Thank 480kathleenq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 2 April 2014
480kathleenq,

Thank you for your review. I apologize for the disappointing experience you had while at our hotel. We are a pet-friendly hotel and rarely have any noise disturbance due to pets. However, in your case, there was an issue with noise and I am sorry for that. Please contact me so we can discuss the matter further.

Sincerely,

Jason Park
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
1 review
5 of 5 bubbles Reviewed 30 March 2014

We would definitely stay at Homewood Suites again. The staff was wonderful, the value was great, beds were very comfortable, and the location was within walking distance of great shopping on Michigan Avenue!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Heather H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 31 March 2014
Heather - Thank you for leaving your comments. We look forward to welcoming you again in the future!
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Doha, Qatar
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 28 March 2014 via mobile

Superbly located, well priced and functional property made all the better by the excellent staff particularly the concierge desk manned by friendly Sal and Allan, front office manager Starr Stovall all of who went out of their way to help us make the most of this rather short visit. Another guy at the reception, Mr. Michael Campbell needs more training in hospitality, basic courtesy, politeness and check out rules because he kept giving different rates for checking out late to us and a few other guests. He also did not like being corrected. Other than him, the rest of the experience was excellent.

Stayed March 2014, travelled with family
Helpful?
1 Thank BhupiJain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 31 March 2014
Thank you for taking time to tell the world about your experience with us! I will pass along your comments to those you mentioned in your review. We welcome all feedback here, positive and negative, it only helps to make us even better! Come back and see us again soon; we look forward to being your home-away-from-home once again.
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Modesto, California
Level Contributor
100 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 28 March 2014

Stayed here for free using our Hilton Honors points. It is located right in the middle of Chicago and is a few blocks away from Navy Pier. The check in was a breeze and the staff were friendly and helpful. I would definitely stay here again.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TarsierReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 1 April 2014
So glad you were able to put your Hilton Honors points to good use! Thanks for the positive review and your loyalty to the Hilton brand; we appreciate you!
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Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 25 March 2014 via mobile

My wife found a web rate that we took advantage of. We have typically stayed in the south end of town. Not anymore! Great location and great value with breakfast and dinner! The kids did think the pull out was a little uncomfortable. Lots of good restaurants near by. Pool was small but cool on the top floor with a view of the city. Staff was very friendly.

Stayed March 2014
Helpful?
Thank Gfly86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 28 March 2014
Thank you for taking time to write about your experience with us. Glad to hear you enjoyed our hotel and the new location; there is so much to do within even just a few blocks of us! Our rooftop pool is usually a big hit for families, so I'm glad you all took advantage of that! As for the sofa bed, this is great feedback to have and I'll be sure to pass this along to the appropriate folks. Hopefully you can make another trip soon in the Spring or Summer - we would love to welcome you back for another great experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Property: Homewood Suites by Hilton Chicago-Downtown
Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Homewood Suites
Chicago Hilton

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