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“Very expensive” 2 of 5 bubbles
Review of Homewood Suites by Hilton Chicago-Downtown

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Homewood Suites by Hilton Chicago-Downtown
Ranked #51 of 187 Hotels in Chicago
Certificate of Excellence
Jersey City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very expensive”
2 of 5 bubbles Reviewed 28 May 2014

Very good location, but very expensive given the mediocre quality of accommodations. They doubled the rate because of the big convention at the time. Kitchenette furnishings were very limited. Some upholstery was dirty.

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Jerzy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 3 June 2014
Jerzy P,

Thank you for you review. It is our goal to deliver an excellent experience to every guest and I regret the fact that we were not able to do so on this occasion. We will discuss the matter of the upholstery as a team to ensure this does not happen again. Thank you again for your feedback.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (400)
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English first
Barnegat, New Jersey
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 27 May 2014 via mobile

Stayed here for four nights, me my bride and our college age daughter. It was a great hotel. It was convenient to all tourist destinations in Chicago. Staff was helpful and our jr suit had a full fridge, stove micro wave coffe maker and all plates etc. I would stay again

Stayed May 2014, travelled with family
Helpful?
1 Thank jvleeuw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 3 June 2014
Jvleeuw,

Thank you for your feedback after your recent visit to our hotel. I was pleased to see that you and your family had a great experience at Homewood Suites downtown Chicago. I can see the location of the hotel was convenient for you as you and your family visited the many attractions the city has to offer. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lansing, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 May 2014

Helpful staff, clean and welcoming accommodations, great location, overall fabulous trip! We will definitely go again while in Chicago! Location is close to everything...Navy Pier is a 10-minute walk, river boat rides 3 blocks away, Rush street night life around the corner, great restaurants next door!

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stacie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 3 June 2014
Stacie R,

Thank you for recently visiting with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that you and your family had a wonderful experience at our hotel. I see that you were able to take advantage of the prime location as you visited the sights and restaurants. I appreciate you mentioning the helpful staff. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 May 2014

I recently stayed at the Homewood Suites in Chicago for a business trip. Having never stayed at this hotel before, I was a curious to see what I would find as it is often described as a good place for long-term bookings.

Location is great. It's right in the heart of downtown. You are within walking distance of great restaurants, coffee shops, the Red Line El station at Grand, and even a Jewel-Osco store. I took the train a lot during my stay, and even got in the habit of covering the stretch between Union Station and the hotel by foot.

The room itself is spacious. You have a kitchenette with refrigerator, sink, and dining utensils, a small workspace, a lounge for relaxing, and a large bedroom with adjoining bathroom. It's a generous amount of space for such a well-placed hotel, and I only wish I could have spent more time enjoying the stunning view from my windows. I could see Trump Tower, the Sears Tower, and other iconic skyscrapers right from my room. Although sleep was occasionally interrupted by a wailing ambulance or police siren, that's an unavoidable component of staying in downtown Chicago. I slept better here than in the Indigo Hotel or Doubletree. No noisy ACs or heaters here.

Housekeeping was very attentive, and I would return after work each day to find my room immaculate. They even improved upon my shoddy dishwashing by making sure my cups were crystal-clean.

Breakfast was your standard hotel fare-- nothing special, but it was included in my rate, so I made the most of it. I don't know if they have a gym or spa.

Highly recommended.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sagar J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 26 May 2014
Sagar J,

I want to thank you for sharing the details of your recent visit with us. It made me proud to see that you had an excellent experience at Homewood Suites downtown Chicago. I see that you took advantage of many of the amenities we offer our guests such as the spacious suite, in-suite kitchen, and complimentary breakfast. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Savage, Minnesota
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 23 May 2014

My wife and I just stayed at the Homewood Suites for a long weekend in downtown Chicago. Overall, it was a good stay. We were in a great location; just a few blocks from the Magnificent Mile, right next to the Red Line ('L'), and near a ton of good restaurants. The rooms are definitely in need of a refresh, with peeling paint, water spots in the bathroom and pretty old (hard) furniture. On the other hand, we had a living room and kitchen, with a separate bedroom. I am giving a rating of "very good" instead of just "average" strictly because we got a great deal, ~ $175/night. If I had to pay anywhere near the $300+ I've seen for the same hotel, it would definitely have just been "average".

My final advice… if you can find a good deal, well worth it.

Room Tip: We were on the 9th floor, which still had a view over the Nordstrom's across the street. The hig...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank M00kystar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 26 May 2014
M00kystar,

Thank you for your review of Homewood Suites downtown Chicago. I was pleased to see that you and your wife enjoyed your experience at our hotel. It seems like you were able to take advantage of the location during the course of your visit. Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 20 May 2014

Recently enjoyed a 3 night stay with friends from Canada for a Chicago City Tour. Perfect location central to Subway and Michigan Ave. Suite Style Accommodations, turnkey Breakfast/ Dinner WiFi, Pool and Fitness Center inclusive in rate presented great value. Also treated to an upscale complimentary Managers Cocktail Reception in a neighboring restaurant hosted by Hotel Management. What distinguished our stay was the care of the staff. Guest Manager Jason, Concierge Amir and other service personal were front and center to assist wherever they could. It simply made our stay so easy and enjoyable

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Grant H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 21 May 2014
Grant H,

Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you found great value and received exceptional hospitality throughout your experience at Homewood Suites. I see that you were able to take advantage of many of the amenities we offer our guests such as the complimentary breakfast, evening Manager’s Reception, WiFi, pool, and fitness center. I recall you and your friends, you were the kindest guests, thank you again for the review! If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 20 May 2014

The hotel has the worst guest services people working there, they don't care about you as a guest and should take some hospitality classes before working there. On top of that, it is out dated and smells, old furniture for paying $465/night. It's location is the only positive thing about this hotel.

  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
3 Thank 828essamk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this review, 21 May 2014
828essamk,

Thank you for your feedback after your recent visit to our hotel. I apologize for any inconvenience you encountered. It is our goal to deliver an excellent experience to every guest and I regret that we were not able to do so in your case. We will address the issues you brought up with the entire team to ensure that this does not happen again. Thank you again for your feedback.

Sincerely,

Jason Park
Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Property: Homewood Suites by Hilton Chicago-Downtown
Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Homewood Suites
Chicago Hilton

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