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Homewood Suites by Hilton Chicago-Downtown
Ranked #50 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 9 July 2014

We recently stayed here with 2 toddlers. Given that it is smack in the middle of downtown, we expected the rooms to be on the smaller side, which they were. Also a little old. But perfectly clean, comfortable, and met all of our needs. The buffet breakfast was terrific, the hotel staff was exceptionally friendly, and location was fantastic. All in all, a great choice and we would stay again without hesitation.

  • Stayed: June 2014, travelled with family
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Thank ChapelHillCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 13 July 2014

Chuck A,

Thank you for your feedback after your recent visit to our hotel. I was pleased to see that you had a great experience at Homewood Suites downtown Chicago. Your compliments about the hotel and the staff are greatly appreciated. We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,233 - 1,239 of 2,861 reviews

Reviewed 9 July 2014

this location was great everything was in walking area of the hotel and everyone was very nice. the breakfast was excellent the room had a great view of downtown can't say enough good things about Homewood suites.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Chuck A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 13 July 2014

Chuck A,

Thank you for your feedback after your recent visit to our hotel. I was pleased to see that you had a great experience at Homewood Suites downtown Chicago. Your compliments about the hotel and the staff are greatly appreciated. We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Was here for a business meeting for three days. A very well trained and friendly staff made a very positive impression to all. The conference staff really did a great job and were very responsive to our every request. The valet staff was especially great. A good group of guys that were friendly, fast and efficient.

Although this might not be a big conference hotel, we chose it due to it's great location. We are going back in one month.

  • Stayed: June 2014, travelled on business
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Thank David789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 8 July 2014

David789,

Thank you for recently visiting with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that you enjoyed every aspect of the hotel. It made me proud to see that every interaction you had with the different departments of the hotel were great ones. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager

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Reviewed 6 July 2014

The location of this hotel was perfect. Right next to Magnificent Mile, and just a 2 min walk from the CTA Red line. The hotel itself though is just mediocre. Nothing was really bad about it, but nothing was great. Simply middle of the road. They advertise free breakfast which was okay, but I've seen better at other suite-style Hilton properties. The free dinner was terrible and very much a "get what you pay for" experience. Ignore the free dinner if your budget allows since there other choices abound in the areas surrounding the hotel. As for the room, it was clean and good-sized, but so many little things kept it from being great. The phones didn't work. There is no wired internet access on any floor except 15, no room service, the door to the bedroom was physically cracked and I had to request that someone come fix it (to their credit, they did so quickly), The TVs are average size, but picture quality is terrible, our bedroom closet door was very janky and kept falling off the tracks, no fan in the bathroom. On the plus side the room had very dark shades for a comfortable rest, and the bed was comfortable. It was also nice to have a dishwasher with dishes stocked in the cupboards. The staff was mostly friendly with a few minor exceptions. So overall a decent hotel, but not what I expected for the price or the Hilton brand.

  • Stayed: July 2014, travelled with family
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1  Thank Emmanuel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 8 July 2014

Emmanuel C,

I want to thank you for sharing the details of your recent visit with us. I was glad to see that the location of the hotel was great for you as you visited the many sights and restaurants in the area. It is our goal to exceed the expectations of all of our guests; I regret the fact that we were not able to do so in this situation. We will discuss the matter as a team to ensure that every interaction with a hotel associate is a great one. Thank you again for your feedback.

Sincerely,

Jason Park
Guest Experience Manager

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Reviewed 6 July 2014

A very good place to stay. Very conveniently located.....only a few blocks from Michigan Ave., Navy Pier and train line. The suites are large and fully equipped. An enclosed pool is available on the 19th floor. A complementary all you can eat breakfast is offered every day and a light all you can eat dinner Mon. - Fri.( unlimited wine and beer are on the night buffet). A great place if you are traveling with children. Would definitely stay here again.

  • Stayed: July 2014, travelled with friends
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1  Thank Paula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 8 July 2014

Paula M,

Thank you for taking the time to post your thoughts on our hotel. I was delighted to see that you had a great experience at Homewood Suites. It seems like you were able to take advantage of the complimentary breakfast, evening Manager’s Reception, and location of the hotel. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

This was my first stay in a Homewood Suites and I highly recommend this location. The hotel is located just 2 blocks from Michigan Ave and 3 blocks from the river. The Studio suites are comfortable enough for a couple and I love that the windows actually open for some fresh air . Didn't really take part in the free breakfast/ dinner as you are surrounded by great Chicago food options. Staff was wonderful and look forward to a future return.

  • Stayed: May 2014, travelled as a couple
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1  Thank Trvlwmn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 6 July 2014

Trvlwmn1,

Thank you for your feedback after your recent visit to our hotel. I was honored by the kind words you had to say about Homewood Suites downtown Chicago. I appreciate you recommending our hotel to everyone out there. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to accommodating you again the next time your travels bring you to Chicago.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Only great comments here. Great choice on our part. Comfortable beds, nice large rooms, great air conditioning, in-door pool on the 19th floor, refrigerator, microwave, cooktop, coffee pot, coffee, tea, ice maker in refrigerator, 2 flat screen tvs, large bathroom, free breakfast, you can bring up to your room, free evening meals you can bring up to your room, including free wines and free beer, and free refills. Great value for families with several children. Hotel is only 2 blocks from the Magnificent Mile, walking distance to the Navy Pier, and walking distance to either the brown line or red line. 1 street over from Rush St. Where you find many pubs and taverns, not to mention the bar & grills across the street from hotel.

Stayed: July 2014, travelled with friends
Thank Vicki062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 6 July 2014

Vicki062,

Thank you for recently visiting with us and for posting a review of Homewood Suites downtown Chicago. I was very happy to see that you and your friends had a great experience at our hotel. I see that you found great value with all of the amenities we offer such as the complimentary breakfast, evening Manager’s Reception, in-room kitchen, and pool to name a few. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#46 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range: £76 - £287 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Hilton
Chicago Homewood Suites

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