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“Lovely stay.”

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Homewood Suites by Hilton Chicago-Downtown
Ranked #49 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 22 July 2014

I enjoy staying here for our "stay-cations", or for our once a month "date night". The rooms are very clean and well-kept. The breakfast is absolutely wonderful and the service staff there are all so friendly and attentive. The location is so convenient for when we want to walk to the Gold Coast and do some window browsing. I always ask for a high floors for the wonderful Chicago views, especially at night. I haven't tried the pool lately, so I can't comment on that. All in all, I recommend this hotel for couples.

Room Tip: Higher floors for the quietness and beautiful night view of the city.
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  • Stayed: January 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Marisol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 25 July 2014

Marisol F,

I want to thank you for sharing the details of your recent visit with us. I was delighted to see that you had a lovely experience at our hotel for your monthly “date night”. I appreciate you mentioning the friendly and attentive staff. I also see that you enjoyed the complimentary breakfast and took advantage of the location of the hotel. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Chicago.

Sincerely,

Jason Park
Guest Experience Manager

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1,134 - 1,140 of 2,766 reviews

Reviewed 22 July 2014

We traveled as a family of 5 to the great city of Chicago, approximately 4.5 hour drive from Detroit.

We book the hotel on-line and when we arrive, checked in, but had to wait until 4 pm for our keys. We ventured into the city and walked to Navy Pier had lunch and went on an architectural tour of the city by boat. What a great and informative boat ride.

Walking back to the hotel, we came across a Store / Restaurants called Eataly. WOW, food to purchase from all over Italy and 20 stations of made to order food. Wood buying pizza ovens, bakery, cheese are, deli, beer bar, wine bar, gelato, cappuccino bar, fresh pasta, and made to order crepes etc. This place is a must see. A blend of culinary delights to take home and to share and eat right in the store / restaurant! Brilliant idea.

Back at the hotel, we were spoiled with a king bed suite. What a pleasure to unwind in our "space" before venturing out for dinner. The kids also had there own room just down the hall and that was very convenient as well. The lobby was located on the 6th floor and the hotel above that. We parked the car and walked everywhere and a few times took a cab.

This hotel is perfectly located in the centre of the action and was awesome. We will stay here again and look forward to the excellent service we received while there!

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank DWAYNEfromWINDSOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 25 July 2014

DWAYNEfromWINDSOR,

Thank you for your review of Homewood Suites downtown Chicago. I was happy to see that you and your family had an awesome experience at our hotel! I appreciate you mentioning the excellent service your family received throughout your visit. I can see that you took advantage of the location of the hotel as you visited the many sights, shops, and restaurants in the area. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager

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Reviewed 21 July 2014

Was here on business. Room was very clean and very quiet!! The staff was friendly and helpful. It was also very convenient to my meeting location as well as to shopping and nice places to eat. Check out process VERY easy.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Kristi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 25 July 2014

Kristi L,

Thank you for taking the time to post your thoughts on our hotel. I was pleased to see that your experience at Homewood Suites was a pleasant one. I appreciate you mentioning the friendly and helpful staff. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager

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Reviewed 18 July 2014

Location was great, just a couple of minutes walk to Michigan Ave. Close to all the transportation options to get you anywhere you needed to go. Several good places to eat are nearby. The hotel rooms are nice and comfortable, well kept. Ground floor staff was very good, greeted us and informed us of where we need to go for check in and were always there to direct us to our destination or get a taxi service for us. Breakfast staff were very accomodating even quickly opened an extra dining area when the main area was full. We traveled with freinds and family, our group consisted of 4 adults and 5 children under 10, they all did a great job of accomodating all our needs.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank ednangiem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 24 July 2014

Ednangiem,

Thank you for recently visiting with us and for posting a review of Homewood Suites downtown Chicago. I was delighted to see that your family and friends enjoyed your experience at our hotel. I appreciate you mentioning the accommodating staff. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We hope you give us the opportunity to create a great experience for you again soon.

Sincerely,

Jason Park
Guest Experience Manager

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Reviewed 17 July 2014

The front staff is friendly as well as the check in staff. I was appalled at the rudeness of the lady running breakfast. She was very rude and not inviting in any way. I saw her talking to some of the younger ladies working during breakfast in a snotty manner, and talking to them like they were below her. I felt terrible for them! The area around the pool was dirty with hair that had not been cleaned up in 3 desperate days I had been there. The window in the living room area had a wad of gum stuck to it. Beautiful views!!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Hlewis3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 24 July 2014

Hlewis3,

I want to thank you for sharing the details of your recent visit with us. I want to take a moment to apologize for unfortunate experience you had. We will be addressing the issues you brought up with the team to ensure those things do not happen again. It is our goal to create an excellent experience for every guest; I regret that we were not able to do so in this situation. Thank you again for you feedback.

Sincerely,

Jason Park
Guest Experience Manager

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Reviewed 16 July 2014

Great central downtown location and good price. Rooms were pretty good too. But when i stayed here there was construction on the ground level and all there was at the ground floor were elavators, took me a bit to figure out that i had to go up to a different floor where the reception was. Felt like some unfinished apt complex. Doesn't feel pleasant to stay where you have to go through the ground floor construction just to get to the lobby, much less your room.

  • Stayed: October 2013, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Boris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 24 July 2014

Boris L,

Thank you for your review of Homewood Suites downtown Chicago. I would like to apologize for any inconvenience the construction created for you. However, I was glad to see that you found value at the hotel and that the location was convenient for you. Thank you for your feedback and we look forward to hosting you at the hotel the next time you are in town.

Sincerely,

Jason Park
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

The location was just perfect for getting around. Loved the friendly-helpful staff--with special thanks to Gabriel, Alex and Michael for all the tips for getting around!!!! The breakfast provided a great variety and dinner was a perk we hadn't planned on but saved us a lot of money on meals. Makes a nice place for a friend getaway so we could spread out.

Stayed: July 2014, travelled with friends
Thank onthegogirl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HomewoodHiltonChiIL, Manager at Homewood Suites by Hilton Chicago-Downtown, responded to this reviewResponded 24 July 2014

onthegogirl2014,

Thank you for taking the time to post your thoughts on our hotel. It made me happy to see that you and your friends had a great experience at Homewood Suites downtown Chicago. I appreciate you mentioning the helpful staff. If it would not be too much of an inconvenience, would you “like” us on facebook? We hope that when your travels bring you back to downtown Chicago, we will remain a top choice for you.

Sincerely,

Jason Park
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Chicago-Downtown

Address: 40 East Grand Avenue, Chicago, IL 60611-3506
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Chicago
#53 Family Hotel in Chicago
#68 Business Hotel in Chicago
Price Range: £95 - £307 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Chicago-Downtown 3*
Number of rooms: 233
Official Description (provided by the hotel):
Your downtown Chicago experience begins here, welcome to the Homewood Suites by Hilton Chicago Downtown. Our location places you within walking distance to the Magnificent Mile, world-class restaurants and the infamous Chicago attractions. Where service is nothing short of extraordinary, the Homewood Suites family will welcome your every request. All of our guests will enjoy the following amenities,•Spacious, Newly Renovated two-room King suite with separate living, sleeping areas and fully equipped kitchens •Complimentary daily hot breakfast buffet •Complimentary Monday through Thursday Dinner Reception, meal with beer, wine and soda •Complimentary high-speed Wireless Internet access throughout the Hotel •Complimentary executive business center with high-speed Internet access •Complimentary cardio-fitness and indoor pool •Complimentary grocery shopping service •Complimentary coffee, tea, hot chocolate or cider all day long in the lobby •24 hour convenience shop •Hilton Honors Points -receive BOTH airline miles and hotel points for every stay with us. Check us out online for discounts and packages! ... more   less 
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Also Known As:
Homewood Suites By Hilton Chicago Downtown Hotel Chicago
Homewood Suites Chicago Downtown
Homewood Chicago
Hilton Chicago
Chicago Homewood Suites
Chicago Hilton

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