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Hotel Indigo Chicago Downtown Gold Coast
Ranked #129 of 192 Hotels in Chicago
Reviewed 7 May 2014 via mobile

The great things were the service, the restaurant and the quiet pretty north are of the city.
The bad things that need improvement are the fact that you am hear the people in the room next to you perfectly if there is a door between. You can actually see light coming through under the door.the shower heads are not powerful.
The hotel is nice and has a key west feel.

Stayed: May 2014, travelled on business
1  Thank GreekScubaGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this reviewResponded 12 May 2014

Thank you for choosing our Hotel Indigo and for taking the time to share your comments. It is our goal to provide superior service and accommodations and we are delighted you listed our service among one of the great things about our hotel. We do however, apologize that you experienced noise disturbances. We do share our guest feedback with our Owners in an effort to target problem areas and taken necessary action to ensure we move towards correcting these issues so that they can be avoided in the future. We appreciate the candid feedback and welcome the opportunity to improve.

Once again, thank you for choosing our hotel and for sharing your feedback. We hope you'll try out our other Hotel Indigo locations, we have new hotels opening this year and many other GREAT locations.

All the best,

Destini

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571 - 577 of 1,302 reviews

Reviewed 4 May 2014

*We stayed at this hotel for one night and we would stay again. We loved the beachy decor. The room was bright and cheerful and very clean. It was small but fine for what we needed it for, which was mainly just to sleep and shower. The only drawback was the smell in the hotel lobby and elevator - it smelled like sewage. Not a very welcoming odor. BUT, the room smelled fine and we could overlook it.

  • Stayed: May 2014, travelled as a couple
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2  Thank ballysharon60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this reviewResponded 5 May 2014

Thank you for sharing your comments and we will concede the smell in our Lobby was less that we aim to provide. We are diligently working to correct this issue and are happy it did not affect our guest rooms. We apologize for the inconvenience this may have caused but thank you for providing positive feedback aside from the smell.

Thank you for choosing our hotel and we hope you'll choose our Hotel Indigo brand for future travel needs.

Best wishes,

Destini

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Reviewed 2 May 2014

I have stayed at this hotel 4 times in the past two months, and I love it. They always remember me, and Chris at the front desk is always helpful and pleasant. The rooms are funky beach themed, which seems odd until you realize you are a three minute walk from a beach! Always very clean, and there is a fitness room and also spa services available. It is my Chicago home away from home.

Room Tip: Front desk usually offers free cookies early evening.
See more room tips
  • Stayed: April 2014, travelled on business
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1  Thank 212Phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this reviewResponded 5 May 2014

We loved your Room Tip about our cookies!! They are best when warm and fresh from the oven. Thank you for sharing your comments and for allowing us to be your home away from home here in Chicago!! We will be sure to recognize our Team's efforts as we continue to work towards being a leader in excellence.

Thanks for your positive and thoughtful comments, we look forward to seeing you again soon!! Thanks for continuing to choose our hotel.

Safe and happy travels,

Destini

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Reviewed 30 April 2014

Stayed in a room with two beds and it was massive, there was a table and seating area. The staff was friendly and helpful and the hotel was beautifully decorated and clean. There is a bar and restaurant on site and it is very close to a series of bars and restaurants. Would for sure stay here again.

  • Stayed: April 2014
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Thank kathcanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this reviewResponded 5 May 2014

We couldn't be happier you enjoyed your Girl's Trip. We hope you had the opportunity to visit the Spa and treat yourselves to the wonderful services offered! If not, please be sure you do so during your next trip. We look forward to the opportunity of serving you in the future.

Thank you for choosing our Hotel Indigo!

All the best,
Destini

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Reviewed 30 April 2014

The decorations in this hotel were so colorful and different. The colors all scream happiness! I thought it was a pretty good size room, it fit 2 double beds & a table and chairs. The bathroom was pretty small only a stall shower & the toilet was very low to the ground. The beds were pretty uncomfortable though, I woke up with a neck ache. The room has a Keurig which was awesome as well! It was in a good location too, a block away from a strip of bars & restaurants near Clark & Division streets. Parking is $45 for 24 hours (come & go), which is expensive, but it is downtown Chicago so you won't find it any cheaper some where else. Overall, I think the positives outweighed the negatives & I would stay at this hotel again.

  • Stayed: April 2014, travelled with friends
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Thank Lindsey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this reviewResponded 5 May 2014

We loved this line in your review, " The colors all scream happiness!" We agree and we thank you for noticing! We also thank you for taking the time to share your comments. We hope to see you again soon during your next trip to Chicago, please be sure to watch for our parking packages. Our packages are designed with our guests in mind, as we'd love to have you back and enjoy doing what we can to help make that happen.

Happy travels,

Destini

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Reviewed 28 April 2014

First time to Chicago, this hotel was not right down town as we didn't want to be right down town. The hotel was in the midst of a residential area. The hotel it's self felt like a lake front vacation home - the colors are bright and airy. The staff was just awesome!!! If we even looked like we had a question - there was somebody there to help us. The guest services manager, Alma, was fantastic! She saved us a ton of time by helping us with directions and maps and even finding certain stores we wanted to go to and helped us navigate thru the public transportation they have available. Our room were beautiful and the bed was incredibly comfortable. I would highly recommend this hotel to anyone staying in Chicago. I will be back someday!!!

  • Stayed: April 2014, travelled with family
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Thank Tami T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this reviewResponded 5 May 2014

Thank you for the fantastic review!! We LOVE our guests and our hotel as well!! Your recommendation means the world to us and we look forward to your next visit!! We are always pleased to receive praise and acknowledgement of such a positive nature.

As always, your comments will be shared with our entire team, as reinforcement to continue their efforts to make our hotel a leader in excellence.

Thank you for your thoughtful comments!! Please be sure to seek out our other Hotel Indigo locations, we're confident you'll fall in love with our brand. Thank you for choosing us!

Destini

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Reviewed 25 April 2014 via mobile

I was really looking forward to staying at this hotel. And when we walked into our room it was like a small closet. I was expecting something a bit bigger for the price we paid for the room. And under the bed there was a pair of someones sweat pants. Don't they clean under the beds? That's a big thing to miss. Staff were all vary friendly. Parking was horrible we paid $45 a night to park in the parking garage next door. Because the street were packed. Would I stay here again? No I don't think so. I would go a little farther out of town and not pay for parking and get a bigger room.

Stayed: April 2014, travelled as a couple
Thank Joleana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this reviewResponded 5 May 2014

Thank you for your feedback. We sincerely appreciate you taking the time to bring this matter to our attention and I apologize for the inconvenience you may have experienced. It is our goal to provide superior service from all of the departments in our hotel. Your feedback enables us to target areas where improvement is necessary and take the appropriate action to avoid any future similar circumstances.

Thanks again for taking the time to share your comments. We know you have many hotel choices and hope you will continue to choose our Hotel Indigo brand for future needs.

Sincerely,

Destini

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Chicago Downtown Gold Coast

Address: 1244 N Dearborn Pkwy, Chicago, IL 60610-5197 (Formerly Claridge Hotel)
Phone Number:
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#31 Spa Hotel in Chicago
#99 Business Hotel in Chicago
Price Range: £53 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Chicago Downtown Gold Coast 3.5*
Number of rooms: 163
Official Description (provided by the hotel):
Hotel Indigo Chicago Downtown Gold Coast The newest member of the Intercontinental Hotels Group family, Hotel Indigo is a branded boutique hotel that offers a refreshing alternative to traditional hotels. Quietly nestled on a tree-lined street, Hotel Indigo Chicago Downtown Gold Coast is located in one of Chicago's oldest and most historical neighborhoods, and is just steps from downtown Chicago and easily accessible from O Hare International Airport (ORD) and Midway Airport (MDW) . The location is ideal for guests who want to spend their days shopping on Chicago's Magnificent Mile and Oak Street's Boutique Row or indulge in the nightlife of Rush Street. Guests staying in enjoy free wireless Internet , Aveda bath amenities, spa-inspired showers, complimentary fitness center, locally roasted Metropolis coffee products in our restaurant and a fine wine selection in Phi, our lobby lounge. Hotel Indigo Chicago Downtown Gold Coast is pet friendly , and has numerous amenities for your travel companions so they may enjoy their stay as much as you will. Our Torchbearer Award winning service will be sure to impress all guests. Enter Hotel Indigo and sense the difference. The colors calm. The imagery excites. The architecture delights. You are relaxed, refreshed, renewed. You are inspired! ... more   less 
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Also Known As:
Hotel Indigo Chicago
Chicago Hotel Indigo

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