I stayed here with my family for a vacation in Chicago. The rooms were clean, we had a great view, and the staff was polite, for the most part.
There were a couple problems, though. The smell in the lobby and elevators was incredibly disturbing. It smelled like a port-o-potty the entire time we were on vacation. As I understand it, there were some issues with the water/sewer system, but in the 5 days we were in town, the smell did not go away. It did not smell in our rooms, luckily, but every time we left or came in for the night we were met with that terrible smell.
Second, and this might have been a misunderstanding on my part, but one of the front desk clerks was fairly rude and snarky. I did not catch her name, but she had long black hair and had an accent. I went to her for a new remote because ours did not work. I waited for her to look up at me from her computer, but she did not, she just bluntly asked what I wanted. When I told her she then spoke VERY loudly into a walkie talkie about my room number needing a new remote. This would not have bothered me if I was not a young female, and if the lobby was not full of people. I do not want random people knowing what room number I am in. Not only that, but I stood there for about 3 or 4 minutes and she didn't look at me or speak to me, she just continuously shouted my room number and my remote issue into the walkie talkie waiting for someone to answer. Then without looking up from her computer, she shooed me back to my room, like I was a 5 year old and I was in trouble for something.
Again, this could have been a misunderstanding on my part, as she was probably busy and didn't want to be bothered about a remote; but it was just rude, not very good customer service, and it ruined my night.
Other than that, we did not have any issues with the hotel, and we had an excellent stay. We will be returning, as long as the smell is gone.
- Official Description (provided by the hotel):
- Hotel Indigo Chicago Downtown Gold Coast The newest member of the Intercontinental Hotels Group family, Hotel Indigo is a branded boutique hotel that offers a refreshing alternative to traditional hotels. Quietly nestled on a tree-lined street, Hotel Indigo Chicago Downtown Gold Coast is located in one of Chicago's oldest and most historical neighborhoods, and is just steps from downtown Chicago and easily accessible from O Hare International Airport (ORD) and Midway Airport (MDW) . The location is ideal for guests who want to spend their days shopping on Chicago's Magnificent Mile and Oak Street's Boutique Row or indulge in the nightlife of Rush Street. Guests staying in enjoy free wireless Internet , Aveda bath amenities, spa-inspired showers, complimentary fitness center, locally roasted Metropolis coffee products in our restaurant and a fine wine selection in Phi, our lobby lounge. Hotel Indigo Chicago Downtown Gold Coast is pet friendly , and has numerous amenities for your travel companions so they may enjoy their stay as much as you will. Our Torchbearer Award winning service will be sure to impress all guests. Enter Hotel Indigo and sense the difference. The colors calm. The imagery excites. The architecture delights. You are relaxed, refreshed, renewed. You are inspired! ... more less
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- Also Known As:
- Hotel Indigo Chicago
- Chicago Hotel Indigo