It's taken me ages to write this review...for no good reason other than a tendency to get distracted!
I stayed in this hotel in December while I was attending the RSNA conference. Each year thousands of radiologists descend on Chicago and take over most of the hotel beds making it a very busy time for everyone. I was placed in Hotel Indigo but the organisers and was a little concerned after reading the previous reviews. I e-mailed the hotel before I arrived to request a fridge (thanks to tips from previous reviewers) and was pleasantly surprised by the quick and friendly response from the manager, Seán.
On arrival I was met by a friendly doorman who carried my bags inside. Check-in was effortless (and sweet thanks to the candy bowl) and I was given a room on the 12th floor. Reception was small but welcoming-a very laid-back, beachy feeling in snowy Chicago!
My room was small, but I was on my own so that wasn't a huge issue. No fridge so I rang down and had one in my room in under 5 minutes. Everything in the room was completely spotless. Big TV with cable channels, free WiFi and a coffee maker. Alarm clock is a nice touch. The bathroom was small but immaculately clean and stocked with Aveda products. Bed was sooo comfy. Slept like a log each night.
Breakfast wasn't included in my room rate and I just had my own anyway but there were very affordable options in the little restaurant downstairs. I did avail of their Starbucks coffee and loved the staff there. I only got coffee maybe 4 times but the staff were so friendly and remembered me. It was lovely!
The onsite gym is open all day and accessible by keycard. It's small with 2 treadmills, bike, elliptical, stepper, weight machines and free weights. The equipment is in good order however and they have pretty much everything you could want-including kettlebells, Bosus and extensive free weights. Loved it! Potential temptation lay in the snack machines just outside the door ;-) Didn't use the hairdressers or spa but it looked clean and friendly. There was also a business centre downstairs with 2 computers and printing facilities. Very handy for online flight check-in!
I was allowed to get a package delivered to the hotel which was extremely handy. I was also completely overwhelmed by the helpful attitude of one of the reception staff. I have unfortunately forgotten her name, but believe she was from the Czech republic. She went above and beyond the call of duty to help my fax details when I was trying to order a digital camera and helped me with problems with the order. When I was leaving she gave me a photo album to use with the new camera. Apparently the hotel has a little fund for such little gifts. I have never ever been treated so well or had such a good experience and I have stayed in many hotels and guesthouses.
I was upset leaving because everyone was so sweet from the doormen to reception to the guy on the early coffee shift...
Location is great, only a few minutes from Michigan Avenue and within a few blocks of Whole Foods and a Dominick's. Starbucks and Walgreens are on the corner and the Ambassador East hotel is on the next block.
I wouldn't hesitate to stay here again. It is exactly what I'd want from a boutique hotel-cosy, quirky, homely...and above all, outstanding and personal customer service.
- Official Description (provided by the hotel):
- Hotel Indigo Chicago Downtown Gold Coast The newest member of the Intercontinental Hotels Group family, Hotel Indigo is a branded boutique hotel that offers a refreshing alternative to traditional hotels. Quietly nestled on a tree-lined street, Hotel Indigo Chicago Downtown Gold Coast is located in one of Chicago's oldest and most historical neighborhoods, and is just steps from downtown Chicago and easily accessible from O Hare International Airport (ORD) and Midway Airport (MDW) . The location is ideal for guests who want to spend their days shopping on Chicago's Magnificent Mile and Oak Street's Boutique Row or indulge in the nightlife of Rush Street. Guests staying in enjoy free wireless Internet , Aveda bath amenities, spa-inspired showers, complimentary fitness center, locally roasted Metropolis coffee products in our restaurant and a fine wine selection in Phi, our lobby lounge. Hotel Indigo Chicago Downtown Gold Coast is pet friendly , and has numerous amenities for your travel companions so they may enjoy their stay as much as you will. Our Torchbearer Award winning service will be sure to impress all guests. Enter Hotel Indigo and sense the difference. The colors calm. The imagery excites. The architecture delights. You are relaxed, refreshed, renewed. You are inspired! ... more less
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- Also Known As:
- Hotel Indigo Chicago
- Chicago Hotel Indigo