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“Nice but way too much street noise!”

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Holiday Inn Chicago Downtown
Ranked #114 of 188 Hotels in Chicago
Certificate of Excellence
Hollywood, Florida, United States
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice but way too much street noise!”
Reviewed 31 May 2014

The staff were very nice, the restaurants was nice, the room and bathroom were nice but it really felt like my bed was in the middle of the highway! Soo much noise from the street that runs beside it!! If you are a very tight sleeper or you are used to this noise, it is not a bad place to stay at, but I did not sleep during the two nights I was there and it did ruin my stay a bit.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annick003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, 2 June 2014
Dear Annick003,

Thank you for staying with us and for leaving a review about your stay. I apologize that your experience did not meet expectations due to the noise. In an ongoing effort to make our guest stay, we provide earplugs for the light sleeper but sometimes Chicago traffic can be a little bothersome. I will share your feedback with our ownership group.

Thank you once again for staying with us and for recognizing our staff and restaurant too.

Nitin

General Manager
Holiday Inn & Suites Chicago Downtown
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Jakarta
Level Contributor
178 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 27 May 2014

This is the first time I stayed in this HI facility; the location is not bad if you need to be in downtown Chicago, the staffs were friendly, but the room was rather old for the money that I paid. The entire hotel needs some uplifting.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DannyHS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, 29 May 2014
Dear DannyHS,

Thank you for taking the time to leave a review about your recent stay. We are happy to know our staff provided the level of service our guests expect. Also, we have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

We hope you will give the Holiday Inn & Suites Chicago Downtown another opportunity for your lodging needs in the near future.

Warm Regards,

Nitin

General Manager
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Hoisington, Kansas, United States
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 May 2014 via mobile

Delayed Amtrak Train left us needing to stay for an extra night, and this was perfectly convenient. We were able to walk from the station. Price was VERY reasonable for Downtown. Service was excellent and the food at the restaurant was great and reasonably priced. Only drawback was the lack of reasonable parking, with cheapest option the $20 overnight public lot adjacent. Otherwise, very nice all around, even without the emergency stay!

Stayed May 2014
Helpful?
1 Thank Jared G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, 27 May 2014
Dear Jared,

Thank you for allowing the Holiday Inn & Suites Chicago Downtown to be your hotel of choice while in Chicago. I am sorry that you experienced the issues with parking but happy to know you enjoyed the restaurant and the excellent services from our staff. I will be sure to pass on your comments as it helps our team to know how they are doing.

Thank you again and welcome you return in the near future without the emergency.

Nitin

General Manager
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Toronto, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 May 2014

Took the train down to Chicago, Union Station. The hotel was walking distance from the station, although you did have to carry the luggage up and down a small flight of stairs when crossing under the highway.

The hotel was clean and the staff were exceptionally friendly. They constantly asked how we were doing and if there was anything they could do for us.

Had free breakfast included and was pleasantly surprised to have a pretty good menu selection or buffet at Sunny's which is attached to the hotel.

Had wonderful weekend in Chicago and, yes, the Cubs won!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ange1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, 21 May 2014
Dear Ange1024,

Thank you for leaving a review about your stay at our Holiday Inn & Suites Chicago Downtown and thank you for staying with us. We greatly appreciate the compliments you shared about our staff and the level of service they provided. The feedback received from our guest encourages our team to work even harder to exceed our guest expectations. Also, thank you for sharing your experience at our Sunny’s Bar & Grill; I hope you were able to enjoy our free live entertainment on Friday night.

Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back when you are in the Chicagoland area.

Sincerely,

Nitin
General Manager
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Eau Claire, Wisconsin
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 May 2014

Came here for business and reserved a room a few weeks ahead of time. When I arrived they told me my king suite wasn't available and they put me in a double double bed suite for the same price (which didn't work for my wife and myself). They did move me to a standard king room and lowered the rate which was appropriate. However, after talking with a coworker, they had given a walk-in person a king suite not an hour before I arrived. I am an IHG member and that information was very disappointing. Room was fairly standard, the shower didn't drain properly and they must have spilled the mop bucket every day because our carpet was wet by the door every afternoon.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Esmugala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, 21 May 2014
Dear Esmugala,

Thank you for taking the time to leave your review. I am extremely disappointed to hear of your dissatisfaction. It is our goal to make each guest experience positive and to not just meet expectations but to exceed them. On behalf of my team, I apologize for the short falls during your recent stay and would am asking to speak with you personally offline to gain more insight into your stay.

Please contact me by email gm@hidowntown.com or by phone 312-957-9100. I hope to have the opportunity to personally welcome you back to our Holiday Inn.

Sincerely,

Nitin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, IL
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 May 2014

This hotel is close to the places we wanted to visit and the valet service is wonderful. Everyone at the hotel including the valets are very friendly and eager to help in any way. The room was a good size and the beds were comfortable. The bathroom was updated and clean. I did not notice a great deal of noise even though it's near the interstate. Will definitely stay there again!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lkwmson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, 14 May 2014
Dear lkwmson,


Thank you for the great review about the Holiday Inn & Suites Chicago Downtown! We are delighted that you enjoyed your stay with us. It gives me great pleasure to pass along your wonderful feedback to my valet attendants, housekeeping department and the rest of the hotel.
.
We look forward to your return visit when you are in the Chicago downtown area.


Respectfully,

Nitin
General Manager
Holiday Inn & Suites Chicago Downtown
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tempe
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 May 2014

If you are looking for a budget deal; this hotel is it! It is super clean.and the rooms are great! The staff is absolutely wonderful and extremely helpful; going out of their way in order to make your stay more comfortable. Our stay included the full breakfast deal which consisted of a generous buffet .( orange juice was NOT included; although other juices were.) We also ate dinner in the restaurant which was more than adequate. The food was good and the service excellent. As far as location, the hotel is situated a short walk from Union Station and the subway ( which we did not use). Instead we purchased a trolley ticket which was valid for three days. The stop was right across from the Willis (Sears) tower. The staff was very helpful in guiding us to the best attractions and the ones that offered discounts....

On the minus side, the location is in a run down area across from the old Post Office . It is also by numerous busy roads so make sure that your room is on the front side and center. One does hear the noise from the freeway, but it is more like white noise and did not hinder our sleep. The business center computers were virus laden and thus we were unable to print our boarding passes; go to the front desk and they will print them for you
This hotel is a good deal if you know what you are getting!

Room Tip: Ask for a room in the front and center.....much quieter and away from the traffic.
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank svgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this review, 12 May 2014
Dear svgs (tempe),

Thank you for taking the time to review Holiday Inn & Suites Chicago Downtown. I am thrilled that you enjoyed our onsite restaurant Sunny's Bar & Grill; this is a convenience that many of our guests appreciate and come to love, especially during the winter months.

Also, please accept our apologies for the inconvenience with the business center computers but am happy to know the front desk staff was able to assist. I will be sure to pass on your compliment of the front desk staff; I know they will appreciate it greatly.

We hope to see you the next time you are looking for lodging in Downtown Chicago.


Sincerely,

Nitin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Chicago Downtown

Property: Holiday Inn Chicago Downtown
Address: 506 W Harrison St, Chicago, IL 60607-4303
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#73 Romantic Hotel in Chicago
#84 Family Hotel in Chicago
#86 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Chicago Downtown 3*
Number of rooms: 145
Official Description (provided by the hotel):
Welcome to the Holiday Inn(R) & Suites Chicago - Downtown conveniently located near the Chicago Loop, and other prominent area attractions. We are steps away from the CTA Clinton Blue Line station on South Clinton Street and I-290 on South Canal Street, this Chicago hotel is perfect for leisure and business travelers. What's exciting is vacationers are surrounded by Willis Tower, the Museum Campus, Soldier Field and more when they stay in downtown Chicago. Our business travelers appreciate our hotel's location, meeting rooms space of 2,000 sq. ft., free Wi-Fi access, an extensive fitness center, a seasonal outdoor rooftop pool and dining facilities. Clearly, with these choice amenities and prices, it's easy to see why guests prefer us to other hotels in Chicago, IL. ... more   less 
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Also Known As:
Holiday Inn Chicago Downtown Hotel Chicago
Holiday Inn Downtown
Chicago Holiday Inn

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