We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dated but good location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Chicago Downtown
Ranked #121 of 192 Hotels in Chicago
Reviewed 22 July 2014

Stayed here on a recent business trip. Location was very good (10 min walk to Willis Tower) but in an industrial area of town. The property was probably very nice back in the 1980's or earlier but it really doesn't appear to have had anything new added. I am a platinum IHG member and stay in their propertys over 90 days a year. Many of their hotels are receiving remodels but this is one that has not and certainly should be. I was upgraded to a one bedroom suite and while the room size was nice it was, simply put, old.

Check in: No problems other than a minor wait since only one person was at the desk. Thank goodness there was only one person in front of me.

Room: Old furnishings but no smell. The one thing I noticed was that the coffee maker was a 4 cup maker but the coffee provided was the single cup, plastic tray variety so it didn't work. Bathroom had mold in the bathtub grout but was clean other than that. Towels were thin. There was a lot of road noise coming through the windows and the AC units were noisier than most.

Location: Good to downtown but in an industrial area that actually made me a bit uncomfortable walking at night. I had to step over homeless people's sleeping goods when walking under the bridge.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank AirTrafficMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this reviewResponded 24 July 2014

Dear AirTrafficMan,

Thank you for taking the time to post a review about your recent stay with us and thank you for being a loyal IHG Rewards Platinum Elite Member. I can completely understand how you must have felt what you have shared with us. Our goal is to provide the best customer experience in all areas. As a valued traveler who travels week after week, I appreciate your candid feedback and have immediately addressed all concerns with my team.

Thank you for allowing my team the opportunity to welcome you to our hotel and I hope to have the pleasure of welcoming you back.


Sincerely,

Nitin
General Manager
Holiday Inn & Suites Chicago Downtown.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (711)
Traveller rating
Traveller type
Time of year
Language
  • More languages

332 - 338 of 711 reviews

Reviewed 22 July 2014

This hotel is a hidden gem. It is quietly tucked between a couple other buildings but it is worth staying there. The place is so clean, the rooms are very nicely sized, I had a king executive and it was two rooms that were bigger than my first apartment. The staff were all really great and very accommodating. I was served by Tommie, Julio and Alina. I can't say enough good things about how friendly and professional these three were.

The daily valet rate is $40 which is pretty typical, but right next door is also a self park lot for $20.
The property is located only two blocks from the Willis Tower and also close to Mc Cormick if you are in town like I was for a show. I left my car at the hotel and it was only a $9.00 cab ride to the venue.

The close proximity to 290 is also a plus. I wasn't bothered by the noise of the traffic, I expect that in a city. I do however like that it is easy on and easy off the expressway.

Breakfast in the hotel rest. was very fast and very good each of the days I was there.

I will stay again.

Room Tip: my room was on the second floor right next to the elevator and I can't say that I was bothered b...
See more room tips
  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank malaka_171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this reviewResponded 24 July 2014

Dear malaka_171,

On behalf of my team, thank you for posting a great review about your stay at our Holiday Inn & Suites Chicago Downtown. My staff expresses their gratitude for being recognized for the services they provided you during your stay. I am happy to know you were able to travel to the McCormick Place and Willis Tower without any transportation inconveniences.

Thank you again for sharing your experience with us and look forward to welcoming you back to our hotel in the near future.

Warm Regards,

Nitin
General Manager
Holiday Inn Chicago Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

I cannot say enough good things about this place. The front desk staff was excellent, the room was excellent, the manager was excellent... We arrived at 10a and they had a room ready for us, we were offered a late check out if we needed, they pleasantly answered our tourist questions and gave us honest answers. We WILL be back!

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Yachtsman1304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this reviewResponded 22 July 2014

Dear Yachtsman1304,

Thank you for an awesome review about your stay at Holiday Inn & Suites Chicago Downtown. It is nice to know that the staff takes great care of our guests even when I'm not around. I have shared your gift of satisfaction with my team as it lets them know how they are doing.

Thank you again for a great review and look forward to your return stay with us.

Best Regards,

Nitin
General Manager
Holiday Inn & Suites Chicago Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

Hotel was great with friendly and helpful staff... Restaurant/Bar attached service sucked... Waited 20 minutes to get order taken. Watch 3 tables with single girls come in after us get prompt service. Had to flag down a waiter ... Music is loud rap music that the waiters walk around singing out loud. I'll stay in hotel again but never go to Sonnys again!!!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank firefighter20emt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this reviewResponded 16 July 2014

Dear firefighter20emt,


Thank you for leaving a review about your experience and please accept my sincere apologies. Our team work very diligently to gain customer loyalty and I'm not sure what happened on this occasion. We have scheduled training with our restaurant staff to ensure repeat behavior of this nature does not happen again. Also, I have passed along your great comments to the hotel staff about the service they provided.

Thank you again for your feedback and hope to have another opportunity to have you as our guest in the near future.

Sincerely,

Nitin

General Manager
Holiday Inn Chicago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

The pub and restaurants downstairs were excellent, so was the staff. Business Centre upstairs was useful. Very close to downtown clients! There is a workout area - and a pool. Didn't have time this trip to use them, but I would have. The rooms were great (two of us had two different rooms) but the wireless (important to us) was not very good. Pool wasn't open during my stay. Would stay again.

  • Stayed: April 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank M J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this reviewResponded 16 July 2014

Dear M J,

Thank you for staying with us and for posting a review about your previous stay. I am happy to know you enjoyed your stay despite pool closure and wireless issues. Wireless testing have been started upon receiving your review and apologize that the pool was not opened.

Please accept our apologies again and thank you for giving our hotel another opportunity in the near future for your lodging needs.


Warm Regards,

Nitin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Really not a good choice for our long weekend. The first room smelled like smoke--like someone was lighting up in the next room. The very nice staff shifted me to a different room prior to my family arriving by separate car (to meet me at the end of a business trip). That room was marginally better but still smelled awful. The rooms were antiquated, stale, and smelly. The door to the room didn't close unless we stood there and pulled/pushed it closed. The location was quite out of the way and not sure I would call it truly downtown at all. Not sure what one could walk to if one really wanted to stroll in that neighborhood. Don't say I didn't warn you. Just find another location.

Room Tip: Choose a different hotel. That or take your smokes with you.
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank blondetraveler508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this reviewResponded 16 July 2014

Dear blondetraveler508,


Thank you for sharing a detailed review about your previous stay and please accept my sincere apologies. Our goal is to provide exemplary services along with amenities that exceed expectations and based on your feedback we failed on amenities. I would love to speak with you personally offline to gather more information as this is not the norm for our guest rooms and hope to have the opportunity to have you as our guest again in the near future.


Sincerely,

Nitin
General Manager
Holiday Inn Chicago Downtown

PH: 312-957-9100
EM: gm@hidowntown.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

This hotel is awesome with great staff, prices, pool on roof top restaurant and bar, beds clean rooms. We stayed for 3 nights and had a great time. We will retun soon its close to highways and walking distance to other places downtown.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Marilu M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIHS-Manager, General Manager at Holiday Inn Chicago Downtown, responded to this reviewResponded 30 June 2014

Dear Marilu M,


The Holiday Inn & Suites Chicago Downtown staff and management team are very happy to receive your gift of guest satisfaction and your acknowledgment to return in the near future.

Thank you for being our guest and for your 5 star review.


Kindest Regards,

Nitin
General Manager
Holiday Inn Chicago Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chicago hotels
West Loop
Crowne Plaza Chicago West Loop
Near North Side
Holiday Inn Chicago Mart Plaza River North
Downtown / The Loop
La Quinta Inn & Suites Chicago Downtown
Show Prices
Show Prices
Show Prices
West Loop
Hampton Inn Chicago Downtown West Loop
Downtown / The Loop
Club Quarters Hotel, Central Loop
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Chicago Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Chicago Downtown

Address: 506 W Harrison St, Chicago, IL 60607-4303
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#64 Family Hotel in Chicago
#73 Romantic Hotel in Chicago
#86 Business Hotel in Chicago
Price Range: £67 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Chicago Downtown 3*
Number of rooms: 145
Official Description (provided by the hotel):
Welcome to the Holiday Inn(R) & Suites Chicago - Downtown conveniently located near the Chicago Loop, and other prominent area attractions. We are steps away from the CTA Clinton Blue Line station on South Clinton Street and I-290 on South Canal Street, this Chicago hotel is perfect for leisure and business travelers. What's exciting is vacationers are surrounded by Willis Tower, the Museum Campus, Soldier Field and more when they stay in downtown Chicago. Our business travelers appreciate our hotel's location, meeting rooms space of 2,000 sq. ft., free Wi-Fi access, an extensive fitness center, a seasonal outdoor rooftop pool and dining facilities. Clearly, with these choice amenities and prices, it's easy to see why guests prefer us to other hotels in Chicago, IL. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Southall Travel, Booking.com, Travel Republic (UK), Expedia, TripOnline SA, Ebookers, Hotels.com, Evoline ltd, HotelsClick, Cancelon, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your Holiday Inn Chicago Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Chicago Downtown Hotel Chicago
Holiday Inn Downtown
Chicago Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing