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“Great location” 5 of 5 bubbles
Review of The Silversmith Hotel

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The Silversmith Hotel
Ranked #16 of 187 Hotels in Chicago
Certificate of Excellence
Santa Fe, New Mexico
1 review
“Great location”
5 of 5 bubbles Reviewed 18 June 2013

This is the second time we've stayed at the Silversmith and we will definitely be back!
Within walking distance of the Art Institute, Milineum Park, and all our favorite restaurants and shops. Great location, clean quiet rooms, but what really made our stay was the terrific staff. They we're extremely friendly and profession.

Room Tip: Higher floors are quieter
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  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lynn o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank L, General Manager at The Silversmith Hotel, responded to this review, 20 June 2013
Thank you so much for such a fantastic review! We're happy to hear that you've stayed with us before and that you enjoy our service and accommodations. We're especially appreciative of the positive feedback on our staff. Thanks for choosing the Silversmith and we look forward to seeing you again in the near future.
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1,986 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (547)
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English first
Seattle, Washington
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 18 June 2013

I wrote an earlier review recounting my experience of getting to the Silversmith and being told the hotel was oversold despite the fact that a colleague and I prepaid our reservation. Somehow the review was deleted by TripAdvisor even though it met the guidelines. Hmmm.

At any rate, we were "walked over" at 1 am to another, cheaper hotel. We weren't "walked over" so much as shown the door with a letter that said the Silversmith would pay for our hotel at this other hotel. No apologies, not even directions, though the hotel did spring for cab fare after we complained about having to walk the streets in search of another hotel at 1 am.

It seems that this isn't rare at the Silversmith. Beware before you prepay. The hotel was gracious enough to refund our prepayment after I complained. Caveat emptor.

  • Stayed June 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Seattleite2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank L, General Manager at The Silversmith Hotel, responded to this review, 28 June 2013
Following up to our previous conversation, let me know if i can be of service to you in the future. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 18 June 2013

Downtown Chicago just minutes walk from Millennium Park and the shore of Lake Michegan with transport networks almost on the front door. This was a 45 min El train ride from O'Hare airport terminal and really easy to find when we arrived into downtown.
The staff were attentive and welcoming, particularly those on the lobby desk who helped with all manner of questions we had abut the local area and how to get to the Lincoln Park Zoo (well worth the visit as it's free).
Room 201 was great. It had a huge king and reasonable size bathroom. The antique furniture throughout the hotel adds to the experience, and sets the Silversmith apart from any in-city chain hotel. There was no outside noise in our room - but admittedly no view either but what do you expect on the 5th floor :)

Staff were happy to hold our bags as we arrived a number of hours prior to check-in, and when we arrived back at the hotel around 1.30 and they had ensured our room was ready early for us.

Would stay again.

Room Tip: Room 201 although near the lift has very little noise from the corridor. No view, but no outside noi...
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  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SMiddlewood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank L, General Manager at The Silversmith Hotel, responded to this review, 20 June 2013
Thank you very much for your review and comments. We're happy to hear that our staff took good care of you and that you enjoyed your accommodations. We appreciate your feedback and we look forward to seeing you back at the Silversmith in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 June 2013

The rooms were gorgeous and clean, far more roomy than I was expecting for the price. The location was perfect. I flew into Midway and took the Orange line straight to the hotel. When I got off, I had to walk less than a block.
But what really made this experience was the staff. Every time I came into the hotel, Enrique or another bell man greeted me at the door with a smile. They gave me some fantastic recommendations for lunch. Enrique stashed my bags for me and gave me directions to a great pizza place after I had checked out. I cannot recommend this hotel enough!

Room Tip: The elevated ran right outside my room, and I could hardly notice it. They have excellent sound pro...
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  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roxzelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank L, General Manager at The Silversmith Hotel, responded to this review, 20 June 2013
Thank you so much for such a wonderful review! We're happy to hear that you took the orange line directly to our hotel. It really is a convenient and affordable way to travel downtown. We sincerely appreciate your feedback on our staff; especially Enrique. Thanks for sharing your comments and for choosing the Silversmith. Hope to see you again on your next visit to Chicago!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amherst, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 17 June 2013

I stayed here for two nights during a recent business trip to Chicago. The hotels I usually stay at were booked, so my assistant put me here based on Tripadvisor reviews. My experience was vastly different from that of others on this site. The property itself is would be acceptable as a low-end hotel, but it's a rip-off at the $400 a night they charged us. The room, on the 9th floor, faced the solid brick wall of the building next door, with plenty of noise from trucks in the alleyway below. There was no direct light in the room, and I needed to keep the lights on regardless of the hour. There was construction on the floor, which the front desk staff never mentioned. Service was mediocre at best: I had to call down when I returned at 1 PM to get my room made up. For $150 a night I wouldn't have bothered to complain, but this is really just a typical low-end hotel, and I received way too little for what they charged.

Room Tip: Insist on a room that does not face the alleyway and a brick wall - way too dark and depressing. On...
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  • Stayed June 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Feferl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank L, General Manager at The Silversmith Hotel, responded to this review, 20 June 2013
Thank you for your review and comments. We're very disappointed to hear that you did not enjoy your stay with us. At your convenience, please contact me at the hotel. I would sincerely appreciate the opportunity to speak with you. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eagan, Minnesota
Level Contributor
105 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 16 June 2013 via mobile

We've stated in the loop a number of times, and are very pleased with silversmith. The rooms are clean, roomy, soft towels, good showers, etc. The beds are a bit firm bit pillows are good. There is some renovation going on on the 9th floor where we are, but it hasn't bothered us. The noise from the L is nearly zero. A small rumble when it comes through. Not annoying at all and wouldn't wake you up.

The location is the real treat. You can hop on the L right out your door and easy to get to museum campus or other spots on the L. Also great walking distance to many places including millennium park, grant park, Chicago architectural foundation store and tour start, many restaurants and on and on.

We stayed here as it was a recommended hotel for a convention at McCormick. Would stay here again on a future visit.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MickDidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank L, General Manager at The Silversmith Hotel, responded to this review, 17 June 2013
Thank you so much for your great review and comments. We appreciate knowing that you found your accommodations to your liking and that our location was convenient to the many attractions here in downtown Chicago. Hope to see you on your future visits!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 15 June 2013

My husband and I enjoyed a rare trip to the city by ourselves and stayed at this little hotel. I called ahead and requested a quiet room. When we got there before the check-in time, they had the room ready for us.
The great things about this place...
-The room was very spacious with lots of very nice furniture.
-The bathroom was spacious as well!
-Staff was very eager to help and very accommodating!
-The location was close to the public transportation.
-Within walking distance to many tourist attractions
-Rooms in the back of the building were dark and quiet, perfect for sleeping in!

The reasons why I did not give them 5 stars...
-The pluming in the bathroom was making some noise at night. When I asked the hotel staff about that the next day, they told me that it could due to some renovation that they were doing on those days.
-The king sized bed was aging and uncomfortable. I kept "falling" towards the middle of the bed.
-Despite the large size of the bathroom, the bathtub was small and low! Thus, it is only suitable for soaking your tired feet and not your whole body. This is disappointing because I was really looking forward to a nice long bath with my hubby! (After all, this was supposed to be a romantic trip!)

Overall, this is a very nice hotel. Great for couples and family!

Room Tip: call ahead to ask for a quiet room away from the L noise and away from the elevator
See more room tips
  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tracywithakid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank L, General Manager at The Silversmith Hotel, responded to this review, 16 June 2013
Thank you very much for your in depth comments and feedback. We sincerely appreciate hearing everything you said and that you enjoyed your stay with us. We hope to see you back at the Silversmith on your next visit to Chicago.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Silversmith Hotel

Property: The Silversmith Hotel
Address: 10 S Wabash Ave, Chicago, IL 60603-2801 (Formerly The Silversmith Hotel & Suites)
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Chicago
#13 Romantic Hotel in Chicago
#15 Luxury Hotel in Chicago
#17 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Silversmith Hotel 4*
Number of rooms: 143
Official Description (provided by the hotel):
Enjoy exceptional service, a warm and elegant setting with an unparalleled location in downtown Chicago. The Silversmith Hotel Chicago Downtown is a a rare gem, that is encased in classical architecture and sparkling with a new choice of luxury through contemporary spacious guest rooms. ... more   less 
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Also Known As:
The Silversmith Hotel Chicago
The Silversmith Hotel And Suites
Silversmith Hotel Chicago

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