My friend and I had the pleasure of staying at the Silversmith Hotel over a weekend in June, and it was a completely delightful experience!
The hotel is perfectly located right on Jeweler's Row, at Wabash and Madison, just one block from Millennium Park. I know that many reviewers have commented on the El tracks right outside the front door; honestly, we didn't mind that. It was part of the ambiance of staying in a big city, and inside our room the trains sounded like a quiet "whoosh" when they went by. Even having a room across from the elevator wasn't noisy--there were only a couple times when we could hear groups of people laughing and talking as they went in and out; otherwise, it was very quiet.
We were traveling with bicycles, and were a little nervous when we drove up to the hotel, wondering how we'd store them and where we'd park our car (the hotel only offers valet parking, at $56/day). Being two women from not-large cities, we were feeling like fish out of water--and then we met Johnny. He was the doorman/valet/concierge when we arrived, and he immediately took us under his wing! He stored our bikes for us, showing us the room where they were secured; he told us about garage parking a block away (for $42/day), gave us recommendations on dinner, tips on finding essentials like the nearest drugstore and ATM, and was so much like a big brother that I gave him a huge hug!
A shout-out to Paige at the front desk: She was the soul of calm and patience, all throughout our stay; even when the desk got busy, I never saw her vary from her gentle, friendly demeanor. She was so welcoming, giving us maps/guidebooks of the city, tips on how to get to particular sites, and advice on the best walking routes. She even put up with multiple calls from me when I had questions such as how to arrange for meal delivery from a restaurant, or getting ice brought up to the room.
The room itself was luxurious and super-comfortable; each of the two queen-sized beds had a pillow-top mattress, and was like sleeping in a cloud. The bathroom was huge, the water pressure was good, and everything was sparkling clean. There were even two bathrobes in the closet for us to use during our stay!
The only mechanical difficulty we encountered was the room fridge (and, in my experience, those NEVER work well). It didn't get cooler than 39 degrees the first night, so we called Paige (bless her heart!) who had maintenance take care of it the following day; then it got down to 36 degrees.
We didn't eat at the hotel restaurant, so I can't comment on that, but I did stop in and ask if we could borrow cutlery as our meal delivery hadn't come with any, and the servers cheerfully found me a two complete sets of silverware with napkins and napkin rings--elegance in the details!
Every single person working at the hotel was friendly, kind, cheerful and willing and able to help, any time of the day or night. We almost felt like guests in someone's home, rather than travelers staying in a hotel.
The next trip I take to Chicago, I am DEFINITELY staying at the Silversmith!
- Official Description (provided by the hotel):
- Enjoy exceptional service, a warm and elegant setting with an unparalleled location in downtown Chicago. The Silversmith Hotel Chicago Downtown is a a rare gem, that is encased in classical architecture and sparkling with a new choice of luxury through contemporary spacious guest rooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Ebookers, Expedia, TripOnline SA, Agoda, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your The Silversmith Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Silversmith Hotel Chicago
- The Silversmith Hotel And Suites
- Silversmith Hotel Chicago