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“Great boutique hotel, great location”

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Silversmith Hotel Chicago Downtown
Ranked #22 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 15 July 2014

Staff were fantastic, helpful and knowledgeable and very accomodating for a solo traveller. A great location for Downtwon, train links and exploring Chicago for the first time. Would definitely stay here again to explire this fatastic, vibrat and unique city.

Room Tip: Get one at the back of the hotel because there can be some noise from the passing Elevated trains.
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  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Service
Thank TravellingTitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded 16 July 2014

TraveliingTitan, thank you for your review of The Silversmith Hotel. Our team here at Silversmith strives to provide optimal guest services to make for a memorable stay, and we are so glad to have left a lasting impression on you. Our location is perfect for exploring all that the windy city has to offer! We very much look forward to your next stay, when perhaps you may try our newly opened Adamus Restaurant and Lounge.

Regards,
Hans Ritten

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1,017 - 1,023 of 2,169 reviews

Reviewed 11 July 2014

It's close to everything you want to see in downtown Chicago - we walked all the way to Navy Pier, although not everyone might want to do that. We walked from Amtrak to the hotel, were able to check in early, and from then on we were pampered and assisted at every turn. The rooms were squeaky-clean and spacious, and I had a toothbrush, toothpaste and mouthwash delivered to me when I forgot mine. I came up with friends to see the Paul McCartney concert July 9, 2014, and the staff were incredibly friendly and helpful. Be sure to eat at the bar, where the drinks are marvelous and the bite-size servings include berries and the best cheddar cheese you ever had. The Silversmith is top-notch!

Room Tip: You won't believe how fantastic the prices are!
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  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
5  Thank ittycar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded 14 July 2014

Ittycar, thank you for your review of The Silversmith Hotel. We too love our location right alongside the loop, within close proximity to famed attractions and premier shopping, dining and entertainment. Our recently reinvented hotel extends large guest bedrooms and artfully designed interiors that make for a most memorable stay. We are so glad you were able to experience our newly opened Adamus Restaurant and Lounge! We very much look forward to your next visit with us and be sure to look to our website for the best deals and rates.

Regards,
Hans Ritte

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Reviewed 11 July 2014

We stayed at the Silversmith In February and were very impressed even though the renovations were not quite finished. The room had a unique design and layout which made up for the bleak view from the window. The staff were friendly and very helpful. The location was excellent with some wonderful eateries and stores nearby (and a Gallagher's Popcorn shop). The only thing that kept this place from five stars was the mediocre breakfast offering. I just wish that the room prices had not risen so much since the renovations were finished. The new prices have elevated themselves out of my price range which means we can't stay there when we are in Chicago next month.

  • Stayed: February 2014, travelled on business
    • Location
    • Rooms
    • Service
1  Thank kathleensspin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded 11 July 2014

kathleensspin, thank you for taking the time to review The Silversmith Hotel. Our team here at Silversmith strives to provide optimal guest services to make for an enjoyable stay at our recently renovated hotel. While the prices may be higher, we have many great packages and deals that help a great deal with pricing! Please do look to our website for we would love to have you and your family here again to experience our the face of Silversmith.

Regards,
Hans Ritten

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Reviewed 9 July 2014

First time staying at this hotel and it is definitely one we will stay at again and again. Clean, comfortable, safe, and very friendly. Within walking distance of many sites and restaurants. Extremely comfortable bed and large shower. Surprisingly quite even with the L-Train just outside. Staff was extremely friendly and helpful. Made our stay more like being at home

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded 10 July 2014

James C., thank you for taking the time to review The Silversmith Hotel. We are so glad you enjoyed your time at our recently reinvented hotel, extending large guest bedrooms, luxury amenities, and chic, modern interiors. Our team here at SIlversmith strives to provide optimal guest service, and we are so glad we could accommodate. We do hope you will be joining us again the next time you are in DC.

Regards,
Hans Ritten

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Reviewed 9 July 2014

My family stayed for six nights in July and enjoyed the Silversmith immensely. Staff were efficient and friendly. Our room in the back of the hotel on the ninth floor was extremely quiet: we would not have believed it could be so quiet with the train running in front of the hotel. The beds were the most comfortable I've ever slept on in a hotel. Nice flat screen TV for World Cup viewing. The location was convenient for many attractions; however, most nearby restaurants are chains and/or open only for breakfast and lunch. We took the train to go to dinner most nights. Fado Irish Pub, Rickshaw Republic and Tandoor were superb. The entrance to the train is right in front of the hotel and is very convenient.
Disadvantages were minor: housekeeping was erratic. Most days they serviced the room in the afternoon. They did not always leave enough towels for everyone. My request for additional towels was not fulfilled until I asked a second time. As others have mentioned, bathrooms badly need towel racks. Our room was quite cramped with about seven inches between the bed and the wall and little room to walk about the room (with the exception of the entryway and spacious bathroom).
We will absolutely stay at the Silversmith again if we return to Chicago.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Travelingpossum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded 10 July 2014

Travelingpossum, thank you for your review of The Silversmith Hotel. We are so glad to hear your family enjoyed their stay at our recently reinvented Silversmith Hotel. We too love our luxury amenities and spacious guest bedrooms, making for a most comfortable night's stays. We do sincerely apologize for the housekeeping service you experienced, and we will look to see where the breakdown in communication occurred to fix this for future visits. We very much look forward to your family's next stay with us!

Regards,
Hans Ritten

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Reviewed 8 July 2014

We were unable to get reservations at our first choice hotel and ended up at the Silversmith. I was very pleased with the hotel overall. Rooms were spacious and well-appointed. The restaurant and lounge service and food were excellent. I especially liked the private viewing areas in the lounge. The location cannot be beat. It's a five-minute walk to Millennium Park, CTA station right outside the door, and great shopping and restaurants in the immediate area. Next time in Chicago, the Silversmith will be our first choice.

Room Tip: Third floor rooms can be noisy
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank Acemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded 9 July 2014

Acemom, thank you for your review of The Silversmith Hotel. We are so glad you ended up at the recently reinvented Silversmith Hotel with spacious guest bedrooms, luxury amenities and artfully designed interiors. Our convenient location right alongside the loop is perfect for exploring all that the Windy City has to offer. We are thrilled to be your first choice hotel in Chicago, and very much look forward to your next visit, Acemom!

Regards,
Hans Ritten

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Reviewed 8 July 2014

I stayed at this hotel for four nights and without a doubt it is one of the best hotels I have ever stayed in for the price. The hotel is spotlessly clean, the staff are brilliant. The bar is well stocked, the rooms are clean and comfortable with a huge comfortable bed. The only downside is that I ended up being charged FOUR times for my stay due to repeated administrative errors. Each time they refunded a wrong charge, they charged my card again. But having said that, they did refund it straight away each time I queried it and everybody I spoke to was very apologetic. I would possibly stay again though based on all the other good points.

Stayed: July 2014, travelled solo
1  Thank admf2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hans R, General Manager at Silversmith Hotel Chicago Downtown, responded to this reviewResponded 10 July 2014

Thank you, admf2, for choosing to stay at Silversmith during your recent trip to Chicago. We're so glad we could provide a fantastic experience, and are delighted to hear you enjoyed our comfortable accommodations and new lounge, Adamus. We really appreciate your feedback and will pass along your compliments to our staff. Please accept our sincerest apologies for the billing mishap. The issue has been addressed and resolved internally to ensure future guests will not experience the same problem. Thank you for bringing it to our attention. We hope to see you again soon during your next visit to Chicago.

Regards,
Hans Ritten

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Silversmith Hotel Chicago Downtown

Address: 10 S Wabash Ave, Chicago, IL 60603-2801 (Formerly The Silversmith Hotel & Suites)
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Chicago
#13 Romantic Hotel in Chicago
#17 Business Hotel in Chicago
#19 Luxury Hotel in Chicago
Price Range: £94 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Silversmith Hotel Chicago Downtown 4*
Number of rooms: 144
Official Description (provided by the hotel):
Enjoy exceptional service, a warm and elegant setting with an unparalleled location in downtown Chicago. The Silversmith Hotel Chicago Downtown is a a rare gem, that is encased in classical architecture and sparkling with a new choice of luxury through contemporary spacious guest rooms. ... more   less 
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Also Known As:
The Silversmith Hotel Chicago
The Silversmith Hotel And Suites
Silversmith Hotel Chicago

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