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“A Really Good Hotel”

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Hilton Chicago/Magnificent Mile Suites
Ranked #65 of 188 Hotels in Chicago
Certificate of Excellence
Oslo, Norway
2 reviews
“A Really Good Hotel”
Reviewed 10 March 2014

The hotels strongest point is its location - just off Magnificent Mile. It's just a hop-skip and a jump from all the wonderful shops and restaurants. It's a nice clean hotel with good service. The staff are friendly and it's little things like the Bell men who stand outside help you with the rotating door when you come and leave. The suites are spacious and there is a TV in both the bedroom and main room. In addition to coffee making facilities, there was an empty minibar for our own food. We didn't use the Spa, although we intended to, every day. We had a look around and it was lovely. THe treadmills faced the lake with stunning views of the city. Definately a great place to work up a sweat. We will definately be going back to this hotel

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tove D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 14 March 2014
Dear Tove D

Thanks so much for your comments. It sounds like you had a pleasant stay with us and a great visit in Chicago. We loved to hear from our guests as it is particularly rewarding to know when guests have enjoyed staying with us and also enjoyed the City of Chicago.

Chicago is a great city and selecting a good hotel in a good location can be difficult when it is a first visit. Thank you for sharing your experience as it will help future travellers in their planning. Thank you very much for tsking the time to recognize our staff and their good work.

We look forward to welcoming you back on your next visit to our beautiful city.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (296)
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English first
Central Hungary, Hungary
Level Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 March 2014

Perfect location, in the heart of the town, clean, clear rooms,helpful staff.
All shopping centers are in walking distances
Restaurant is excellent, and meal'sizes are XXL for a european.The kitchen is really fast.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank jeva72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 14 March 2014
Dear Jeva72,

Thanks so much for your comments. It sounds like you had a great time here in Chicago. Reading the experiences of our guests is something that we enjoy doing and yours are no exception. There is always something special about reading feedback from guests who are visiting our great city for the first time. No doubt that our location and the friendliness of our staff is important to make a visit to Chicago a pleasant experience. Thank you.

We look forward to welcoming you back the next time you come again to Chicago.
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Ann Arbor, Michigan
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 March 2014

The bell staff was extremely helpful getting our many bags and belongings in and out. The rooms were spacious, and housekeeping was extremely accommodating when we asked for some plastic bags. We had food catered to our room, and the front desk and bell staff did an excellent job escorting them to our room. There was one bellman though working on Friday afternoon, February 21, during our stay who did not help the guests (including me) who were looking for a taxi. He merely said that they were first come, first serve and there was basically nothing he could do. My husband said that there was a bellman working earlier that day who called one over for him, so that doesn't seem to add up.
Overall a great stay in a wonderful location. We would definitely stay again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank celestialsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 7 March 2014
Dear celestialsmith,

Thanks so much for your comments. It sounds like you had a great time here in Chicago. Reading the experiences of our guests is something that we enjoy doing and yours are no exception. I appreciate you taking the time to tell us about your stay, what went well and the area of opportunity. I assure you that your comments are shared with the team and that we will follow-up with the bellman working on the evening of February 21st.

We look forward to your next visit to Chicago and we look forward to being your hotel of choice again.
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Chicago, Illinois
1 review
Reviewed 5 March 2014

Had an incredible stay here. Extremely helpful staff, mainly Darnita + Carmen at the front desk. Made my stay beyond enjoyable. I'd stay here again--clean, large, spacious rooms--well worth the money.

  • Stayed March 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 7 March 2014
Dear Sam B,

Thank you very much for staying with us at the Hilton Chicago/Magnificent Mile Suites.

Thank you so much for taking time from your busy schedule to share your experience. It is both valued and appreciated. I have shared your feedback with Darnita and Carmen and both of them are delighted to have been able to contribute to make your stay a pleasant and productive stay.

We Look forward to seeing you again at our hotel and in the great city of Chicago again soon
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Seattle/DC
Level Contributor
60 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 28 February 2014

Let me start by saying this hotel was far more affordable than any nearby hotels during my stay in Chicago, and that for the price, it was a good bargain. It was not up to Hilton standards, but was more like an average Embassy Suites, unless you are on a high floor (above 17?) and have a view of the lake, which might class it up a bit. Safe, reasonably clean, incredibly convenient to area attractions. The rooms were spacious enough, with a pullout sofa, and bathroom that connected to the living room and the bedroom. Light buffet breakfast in the executive lounge.

However, the room had a HORRIFIC stench to it. Vomit? Industrial cleaner? I called the front desk, and they were unable to move me. I opened up all the windows, but it was February, so I then had to crank up the heat. The ceiling blower vent shoots straight towards the bed, so I had to choose between the oppressive smell or having hot, dry, air blowing at my face all night. Not up to what you normally expect as a diamond member. Would I stay here again? Only if the price difference was great enough to justify doing so, or if I needed to be right in the heart of the magnificent mile.

Room Tip: High floor for lake view.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank WashingtonType
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 3 March 2014
Dear Washington Type,

Please know I regret that your expectations were not met on this visit. Your feedback is highly valued and will be shared with the appropriate managers and associates to make sure things are handled differently in the future. We appreciate your loyalty to Hilton and we hope that you will give us an other opportunity.

The next time you are planning to stay in Chicago, please contact me in advance of yoiu visit and i will make sure that you are assigned to a beautiful suite with a view of the lake. I would welcome an opportunity to meet. Please ask for me during your next visit so I can ensure your stay is both comfortable and productive.

We look forward to welcoming you back.
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1 review
Reviewed 25 February 2014

The service at this hotel was great. The hotel itself felt very ramada inn. Pull out couch was absolutely unacceptable. We booked a family suite and my kids couldn't even sleep on it, they ended up on the floor.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 777catherined
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 3 March 2014
Dear 777 Catherined,

It was disappointing to learn that you and your family did not experience the service level that we always strive to achieve. We have shared your comments with our team, and you can be assured that it won’t happen again. The sofa bed mattress has been changed so future family don't experience the same situation.

We appreciate you taking the time to share your comments with us as it helps us improve on the service we provide our guests. Please don't hesitate to contact me directly the next time you come to our great city and I will be happy to organize your reservation.
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Geneva, Illinois
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 February 2014

We stayed over new years with another couple. We had adjoining rooms which was very helpful. I would recommend this hotel to anyone with a family as they layout is very convenient. The pool was nice; many times hotel pools are over chlorinated and often cold, not it this case.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank trede212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 25 February 2014
Dear trede212,

Thank you very much for staying with us at the Hilton Chicago/Magnificent Mile Suites to celebrate the new year.

It is always a pleasure and a privilege to hear from our guests and we truly appreciate you taking the time to share your experience with us. Theres is something special about being part of contributing to a celebration and New Year's Eve is special. Thank you

We look forward to welcoming you back the next time you come downtown Chicago and with the spring just around the corner, it will be a beautiful time to come again and enjoy our great city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Chicago/Magnificent Mile Suites

Property: Hilton Chicago/Magnificent Mile Suites
Address: 198 E Delaware Pl, Chicago, IL 60611-1816
Phone Number:
Region: United States > Illinois > Chicago > Streeterville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#54 Family Hotel in Chicago
#60 Business Hotel in Chicago
#63 Romantic Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Chicago/Magnificent Mile Suites 3.5*
Number of rooms: 345
Official Description (provided by the hotel):
Completely renovated in May 2016, Hilton Chicago/Magnificent Mile Suites is an upscale, all-suite hotel in a prime downtown Chicago location. Our modern, comfortable, well-appointed two-room guest suites and executive accommodations are just steps from Michigan Avenue, one block from Lake Michigan and close to everything central Chicago has to offer. ... more   less 
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Also Known As:
Hilton Suites Chicago/Magnificent Mile Hotel Chicago
Hilton Hotel Chicago
Hilton Chicago
Chicago Hilton

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