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“Hilton Suites”

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Hilton Chicago/Magnificent Mile Suites
Ranked #68 of 190 Hotels in Chicago
Certificate of Excellence
Maidstone, United Kingdom
1 review
“Hilton Suites”
Reviewed 31 March 2014

This is a reasonably comfortable hotel, aimed mainly at families. The rooms are all 2 room suites, I believe, so provide a reasonable amount of space, with small fridge, microwave and tea/coffee making facilities. My experince here has been slightly mixed with air con that doesn't respond to any change in the controls, and poor wifi (which costs about $13 per day). But the restaurant/bar is friendly and rooms seem quiet.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dstj01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 2 April 2014
Dear Dstj01,

Thank you so much for taking time from your busy schedule to share your experience. It is both valued and appreciated. I apologize for the situation you experienced with the air conditioning and I assure you that both housekeeping and engineering are aware of the importance of addressing the issue when a unit has a mechanical problem.

Plaese to not hesitate to reach out to me directly the next time that you are vsiting Chicago and I will be happy to make sure that your stay is comforatable and enjoyable.
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  • Sleep Quality
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  • Service
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  • Cleanliness
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Austin, United States
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 March 2014

So many things went wrong with my recent stay at the Hilton Chicago Magnicent Mile. My room key card had to be reset several times. The room was stiflingly hot--the heater would not turn off & staff did nothing to help. The in-room fridge did not work. Also, the restaurant and bar are tenants rather than actual Hilton properties, and there was a definite lack of good customer service as a result.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Frances D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 2 April 2014
Dear Frances D,

We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton during your recent stay. We apologize for the issues with your room key, as well as the heater and fridge. We are working with our maintenance team to ensure this does not happen again. I appreciate you takingh the time to tell us about your experience and i assure you that your feedback is very important to us and that it is taken very seriously by all of us at the hotel.

If you return to our area, we hope you will consider staying with us again and i invite you to not hesitate to contact me directly to assist with your reservation.
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Algonquin, Illinois
Level 4 Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 March 2014

My 4 children and I have stayed here many times - sometimes through hot-wire or the hotel site- always have had a clean room- nice pool- helpful concierge - and best of all- the LOCATION is great. So near water tower- and close to beach in summer.
we get the 2 queens and a pull out - fits us pretty well.
I do love running on the treddy by the pool- great view- and kids can swim.
The in and out parking is typical of other hotels - +50$- parking is a bit hard to find around there w/ a big SUV - but worth it for the location.

  • Stayed December 2013, travelled with family
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Helpful?
Thank dave m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 2 April 2014
Dear Dave M.

Thanks so much for sharing your experience with us and others travelers. Reading the experiences of our guests is something that we enjoy doing and yours are no exception. The team truly appreciate hearing from our guests. It truly is rewarding for us to know that our guests have enjoyed their stay with us. Thank you

It looks like Chicago is a short drive for you and we look forward to welcoming you back the next time you come to visit our great city.
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Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 March 2014

We recently stayed at the hotel due to my daughter having to be admitted for 5 days to rush hospital and the night before was my birthday. Our stay did not start off as well as we had hoped as we were told we could self park handicap when we made reservations that included the parking. Peter in valet informed us that our SUV with wheelchair ramp and said he would valet at no extra charge and he was great. We did however need to use the bellhop which we weren't expecting and therefore had no cash. My husband did explain to the bellhop that he only had a dollar but would catch him later which we found torn in half in front of our door. We spoke to Carmen the manager and explained the situation and went above and beyond to make the rest of our stay amazing including birthday dinner help at the restaurant which was amazing. We will be coming to chicago often and will now always stay here because of her actions alone but we did enjoy the pool and the cleanliness of the rooms. I actually had to stop to hug her and thank her and of course she acted like it was just doing her job but it meant so much to us. She turned a stressful weekend into a very enjoyable weekend and words cannot describe our appreciation enough. Also the manager at The Local which was Donna went above and beyond not only made my birthday special but my daughter also and the food was incredible. This Hilton is very lucky to have these 2 managers and Peter the valet working for them. They love their jobs and really care about people

  • Stayed March 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Carla K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 2 April 2014
Dear Carla,

Thank you so much for taking time from your busy schedule to share your experience. It is both valued and appreciated. There is no doubt that feedback from our guests and recognition of our team members by you is very motivating. I am glad that you brought the situation with the bellman to our attention and gave us the opportunity to act on it immediately. Thank you.

We look forward to welcoming you back at your home away from home the next btime that you are in Chicago. Don't hesitate to reach out to me or Carmen directly.
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NJ
Level 5 Contributor
45 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 24 March 2014

Everyone at this hotel is super nice. I needed to have something shipped, and they were so accommodating! Also I called the day before to request a late check out and they immediately gave it to me, no questions asked. There is a gym at the hotel - not a whole ton of machines, but enough for what you need. I loved the suite set up for every room. Bed was comfy, and bedroom even had a little sit down vanity area (although my chair was wobbly). There isn't much in this area, so if you're looking to explore Chicago I'm not sure that this is the best place, but if you're here on business, this is a fine place to stay.

  • Stayed February 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xdcdcd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 25 March 2014
Dear Xdcdcd1,

Thank you so much for taking time from your busy schedule to share your experience. It is both valued and appreciated. I am delighted to read that you enjoyed the service provided by our team members. We strive to provide friendly and professional service and accomodate our guests requests in everything we do, thank you for taking the time to recognize the work our team members do.

We look forward to welcoming you back the next time that you are in town. Our location next to the Maginificent Mile, Lake Michigan, the John Hancock Tower, Oak Street and Rush street gives many options to our guests and i hope that you will be able to discover on your next visit.
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Santa Cruz, California
Level 6 Contributor
104 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 March 2014

Our suite was spacious, clean, plenty of towels and toiletries. There was also a parking package available that were paid for. A breakfast was included with the stay, it was limited selection but good. Fruits, bagels, muffins, eggs, cereal, juices, yogurt. There were also hors d'oeuvres available in the evening included with the stay. Cheeses, crackers, nuts, soda, popcorn, and some more. The staff was friendly, the views were great, the pool was nice and clean, there are two small workout areas one with treadmills and once with weights and yoga mats. This is very close to everything. I recommend this hotel, especially for families.

Room Tip: Great views on higher floors, the pool and gym are on the top floor so, we stayed on the 28th or 29t...
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cynthia101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 25 March 2014
Dear cynthia101,

Thank you so much for taking time from your busy schedule to share your experience. It is both valued and appreciated. There is no doubt that being steps away from the Mag Mile, the American Girl, and the restaurants on Rush Street makes it easy to enjoy our fabulous city. I am glad that you received the friendly service that many of our return guests appreciate.

We Look forward to seeing you in the great city of Chicago again soon and we hope to be your hotel of choice again.
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Milford, Connecticut
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 23 March 2014

We stayed here for 3 nights in August of 2013 with a group of 6 adults and 5 kids. Phenominal views of the Lake, great location. Room was clean, spacious and well appointed. A pack and play was ready and set up in our room for our baby son. The kids loved the pool at night. Excellent value.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank silversandsmilf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PatrickFilatre, General Manager at Hilton Chicago/Magnificent Mile Suites, responded to this review, 24 March 2014
Dear Silversandsmilf,

Thanks so much for your comments. It sounds like you had a great time here in Chicago. Reading the experiences of our guests is something that we enjoy doing and yours are no exception. Visting Chicago with a family during the summer is certainly a beautiful time to experience the city as there is so much to do. Many of our return guests enjoy the hotel and its location as it is a close walk to many attractions located a few blocks away.

Looking forward to seeing you in the great city of Chicago again soon.
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Additional Information about Hilton Chicago/Magnificent Mile Suites

Property: Hilton Chicago/Magnificent Mile Suites
Address: 198 E Delaware Pl, Chicago, IL 60611-1816
Phone Number:
Region: United States > Illinois > Chicago > Streeterville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#54 Family Hotel in Chicago
#60 Business Hotel in Chicago
#63 Romantic Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Chicago/Magnificent Mile Suites 3.5*
Number of rooms: 345
Official Description (provided by the hotel):
Completely renovated in May 2016, Hilton Chicago/Magnificent Mile Suites is an upscale, all-suite hotel in a prime downtown Chicago location. Our modern, comfortable, well-appointed two-room guest suites and executive accommodations are just steps from Michigan Avenue, one block from Lake Michigan and close to everything central Chicago has to offer. ... more   less 
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Also Known As:
Hilton Suites Chicago/Magnificent Mile Hotel Chicago
Hilton Hotel Chicago
Hilton Chicago
Chicago Hilton

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