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“no cleaning service”

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Doubletree by Hilton Chicago Magnificent Mile
Ranked #108 of 187 Hotels in Chicago
chicago, United States
1 review
“no cleaning service”
4 of 5 bubbles Reviewed 3 April 2014

We stayed for 3 nights and the front desk staff was excellent. The location is also excellent. The only thing was the cleaning service was very poor, we were out of the rooms from 10:00 to 3:00 but the room was not cleaned.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, 15 April 2014
Dear Daniel H,
Thank you for choosing to stay with us! We regret to learn if our housekeeping team did not clean your guest room in a timely manner. We would like to reassure you that, while your stay certainly did not meet the highest level of service we are capable of, your experience is a rare one – one that I hope you will allow us to improve upon, provided you choose to give us another chance in the near future.
-The DoubleTree Mag Mile Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,705 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Greenfield, Wisconsin
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

Great girls getaway in Chicago, this hotel is within walking distance of just about everything! We walked to Michigan Avenue, Navy Pier, Chicago River...it was very convenient! We went to a comedy show in the Old Town area; the concierge was very helpful in booking the show and the bellman was absolutely fantastic when hailing us a cab. The front desk staff also went out of their way to allow us to keep our car parked in the garage for an extra 2 hours at no charge since my friend's bus didn't come until 4. All in all a great trip at a fantastic price!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank ptomom2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, 15 April 2014
Dear ptomom2013,
We hope you had a memorable girls getaway in Chicago! You picked the perfect place to stay in order to walk to all the main attractions in the windy city. We are very pleased to hear that our front desk team went above and beyond to accommodate your friend. It would be a pleasure to welcome you all back again soon!
-The DoubleTree Mag Mile Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
169 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

Stayed here for four nights on a city break to Chicago. Staff were friendly and gave us a warm cookie at check-in (a nice little touch). The room was modern, clean and large, no complaints there.

Location is excellent just two minutes walk from the Magnificent Mile (the main shopping street) and there's plenty of restaurants / cafe's immediately outside the hotel too. Area is nice and safe and although it's nine minutes walk to the nearest Metro station most of the attractions in Chicago are within walking distance anyway.

Only disappointment was the hotel wanting $10 a day for Wifi access. Really nowadays it should be free, especially as this isn't the cheapest hotel and plenty of smaller places offer it for free.

One thing to note that we only realised on our last day, was there's a tag for the door to decline housekeeping which gets you an $8 voucher a day to spend at the bar / bagel shop / restaurant, worth doing for a free breakfast.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mattrileyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, 16 April 2014
Dear mattrileyx,
Thank you for your review and choosing to stay with us during your trip to Chicago! You can't beat our prime location in the heart of downtown... only a short stroll away to most attractions, restaurants, shops and public transportation. We regret if the cost of in-room wireless internet caused any inconvenience, however, there is complimentary Wi-Fi in the lobby level of the hotel. Next time you return from across the big pond, we hope you take advantage of our green voucher program.
-The DoubleTree by Hilton Chicago Mag Mile
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaver Dam, Wisconsin
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

Loved this hotel and the location ! from the wonderful check in complete with that awesome warm chocolate chip cookie to the cozy, comfortable and down pillows beds. They offer an $8.00 credit per day if you skip getting your room cleaned to use at their bagel shop or market fresh food restaurant or bar which offers wonderful meals and desserts-especially the bread pudding- yum.. the room is clean and spacious and again the location is perfect with a quick 5 min. walk to magnificent mile and close to the state street macy's ! Dao's thai food and Panera is right around the corner also.. would definitely return !

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 771ann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, 7 April 2014
Dear 771ann,
We are very pleased to read how much you enjoyed our central location, comfortable bedding, and in-house "green program". Many of our guests greatly appreciate the $8 voucher toward food and beverage at our hotel in lieu of our housekeeping services. We look forward to welcoming you back again soon!
-The DoubleTree by Hilton Mag Mile Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southminster, United Kingdom
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

Good quality rooms set out as suites. Small and compact, but still a feeling of space. Better than the usual hotel bedroom experience. Perfect location if running is your thing. Almost direct access to Lakeshore Drive and the running paths northwards through Lincoln Park with its great iconic views back to the city scape. Perfect also for Michigan avenue and the walk downtown.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BWNLUFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fishers, Indiana
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

My family of four stayed at the Doubletree Thursday through Sunday. We were given a room on 24th floor. Room was clean, beds were comfortable, bathroom clean. Wonderful location, two blocks from Magnificent Mile. Einstein Bagel in lobby made for convenient, easy breakfast. When we arrived, room did not have any back up toilet paper roll, and only had three bath towels even though we had reservations for four. A call to the customer service desk was immediately answered, and in less than 5 minutes we were supplied. We next attempted to sign up for the $10 per night WIFI, only to find out it was $10 per device per night. With a computer, four smart phones, and four tablets the WIFI charges were unexpected. Free WIFI is available in the lobby, but in today's connected world, it seems like an unreasonable fee to me. Overall good experience at a nice hotel.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeanMC8766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Chicago Magnificent Mile

Property: Doubletree by Hilton Chicago Magnificent Mile
Address: 300 East Ohio Street, Chicago, IL 60611-3308
Phone Number:
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#79 Romantic Hotel in Chicago
#87 Family Hotel in Chicago
#89 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Chicago Magnificent Mile 3.5*
Number of rooms: 500
Official Description (provided by the hotel):
A magnificent Chicago location, The DoubleTree by Hilton Chicago Magnificent Mile is located in a superb location between the famed Magnificent Mile shopping and the excitement of Navy Pier. Walk to dozens of historic Chicago attractions, shopping and countless restaurants. O'Hare International (ORD) and Midway (MDW) airports are 45 minutes by train, taxi, shuttle or limo. Doubletree Chicago Magnificent Mile features vibrant new contemporary guest rooms in charcoal, white and fushcia. Residential-style amenities include ultra-comfortable Sweet Dreams(R) beds; MP3 compatible stereo clock radios; The Coffee Bean & Tea Leaf in-room coffee service; Crabtree & Evelyn bath products; showers and bath tubs, and a spacious work desk complete with wireless (fee), high-speed internet access (fee), and ergonomic desk chairs. Room Service served daily from 3pm-11pm. Dinner is served in the Lobby Lounge from 4pm until 10:30pm. Breakfast is served inside Markethouse Monday - Friday 6am-10am Saturday/ Sunday 7am-11am. ... more   less 
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Also Known As:
Doubletree Hotel Chicago
Doubletree Magnificent Mile
Chicago Doubletree

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