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“Great Trip to Chicago” 4 of 5 bubbles
Review of Doubletree by Hilton Chicago Magnificent Mile

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Doubletree by Hilton Chicago Magnificent Mile
Ranked #107 of 187 Hotels in Chicago
Austin, United States
1 review
“Great Trip to Chicago”
4 of 5 bubbles Reviewed 14 July 2014

Good rate, location and enjoyed the cookies. We stayed on the 25th floor....view was great seeing lake Michigan through the beautiful city skyline. Chicago Is a great place to stay but the double tree by Hilton made it even better the staff was so helpful the concierge tells you great places to go I would honestly stay there every time I go to Chicago or anywhere in the world

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Becky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, 18 July 2014
Becky W- We are happy to read about your recent trip to Chicago! Glad you enjoyed the skyline views from your guest room too. It gives us great pleasure to hear that our staff took your experience to the next level by providing helpful sightseeing tips. We are proud to have earned your loyalty to the DoubleTree Mag Mile!
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2,673 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (355)
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English first
Florida, New York
Level Contributor
247 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 13 July 2014 via mobile

First let me start by saying the staff at this hotel are very good and friendly. This is a very busy hotel so some of the minor things get over looked
Room 2310 window leaked and water from rain gets in
Wi fi horrible I believe they might have a couple different networks and at& t and honors clash. Many people in hotel complained about it
Restaurant breakfast basic continental very basic cereal fruit and pastry and bread products. For 7 dollars more you can upgrade to full buffet breakfast. Scrambled eggs bacon sausage and french toast and potatoes. Was there four days menu doesn't change
People in lobby were telling us to cross the street and go to west egg breakfast place cheaper and more food,
There also is an Einstein bagel store in hotel
Pool is very nice well maintained
Gym well equipped and nice with water and towels
They have a machine in lobby were you can check in and print your boarding pass Great, but the paper that they were using wouldn't scan at security (t s a ) or airlines.
The day we left a good portion of the lobby was blocked off because roof was leaking and buckets we're collecting water
Hotel is in walking distance to everything if not cabs are cheap
Again I can't stress enough how good and friendly service people are in hotel I am not sure if I would stay there agin might check out other Hilton properties in Chicago

Stayed July 2014, travelled with friends
Helpful?
1 Thank Pete S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, 15 July 2014
Pete S- Thank you for taking the time to acknowledge our friendly staff and on-site amenities such as Einstein's, fitness center, and boarding pass kiosk. We've received any complaints on the paper quality of the boarding pass print-outs, but will be sure to further investigate your comment. We regret to learn if your guest room had any trace of water, but we will be sure to inspect this internally in addition to the WiFi connectivity. If given another opportunity, we hope to welcome you back for a much improved experience!
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London, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 12 July 2014

Have stayed at several Hilton properties in the past and this Hotel failed in a couple areas that I felt most Hilton properties excelled at, front desk was disorganized during check in not only for ourselves but throughout our stay, saw people being assigned to rooms that were occupied. WIFI unless you paid for it was very poor, when in your room you virtually had to stand by the door. On the other hand the concierge, room service and Bell service were very good.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, 15 July 2014
Susan M- We are sorry to hear about your recent experience at our hotel. Everyone here is extremely passionate about delivering exceptional service to each guest who walks through our doors. We are very sorry that we failed to meet your expectations; however, your experience is certainly not a typical one. Your comments about the WiFi service will be addressed internally, and we apologize if the connection caused any inconvenience. Thank you for bringing these matters to our attention, and hope you will give us another chance to regain your confidence.
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Carmel, United States
1 review
5 of 5 bubbles Reviewed 12 July 2014

Very reasonably priced for downtown Chicago; great location close to Magnificent Mile and Lake Michigan. Good size room, very clean. The only negative is the outrageous parking fees - $50/day. We will certainly stay there again.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boggstown, Indiana
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 11 July 2014

Took four kids, mother in law and mom on a quick get away to Chicago. They were soooo helpful from the moment we checked in until we left! They made sure we had adjoining rooms and on the same floor as the pool (5th floor) Helped with cheapest parking garage, and told us best way to get places we wanted to go. Big Ben came to our window of our car the minute we got there and let us park our car in the front until we were situated in our room. Then, told us exactly where to go, etc. Then, Kenneth made sure the kids couldn't touch the room mini bars, gave us suggestions, etc. Pool was adorable! Room had great window seat, was clean and comfortable! 3 blocks to a beach, Lake path and Navy Pier.

Room Tip: Pool is on 5th floor
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, 15 July 2014
Lisa E- Great comments!! We were happy to read about your memorable experience at the DoubleTree Chicago. Thank you for personally recognizing Big Ben and Kenneth's hospitality efforts. They are great assets to our team, and don't know what we'd do without them! We are glad you appreciated the adjoining rooms, in-room window seat, and close proximity to the lake.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massillon, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 July 2014 via mobile

My wife and I stayed here over the 4th weekend. Very nice hotel, room was great with a view of the lake. Can't beat the location. We arrived on Tuesday and left Saturday....never used the car once. Eveything was in walking distance. Very friendly and accomodating staff. We would definitely stay here again.

Stayed July 2014, travelled with family
Helpful?
Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, 15 July 2014
Jim C- Thank you for the wonderful comments! We can't wait to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
89 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 10 July 2014 via mobile

Nice hotel two block from Michigan Ave. Very helpful and friendly staff. We were created by Big Ben, one o the bellman who let us leave the car while we got checked in. Rasheed brought our bags to the room and offered to get a different room because our room smelled like food. We got a great tip on Italian beef sandwiches and I love the cookies! The only reason I didn't give five stars is because the Einstein closes at 2pm and the restaurant closed at 10am. I wanted a hot tea and a snack couldn't get anything.

Stayed July 2014
Helpful?
Thank kwilk67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Doubletree by Hilton Chicago Magnificent Mile, responded to this review, 15 July 2014
kwilk67- We are happy that Big Ben and Rasheed went above and beyond during your check-in process. We apologize if you were unable to get a hot tea and snack after 2pm, but there are many coffee shops and convenience stores surrounding our hotel. Next time, please inquire with our front desk agent or concierge if you need
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Chicago Magnificent Mile

Property: Doubletree by Hilton Chicago Magnificent Mile
Address: 300 East Ohio Street, Chicago, IL 60611-3308
Phone Number:
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#79 Romantic Hotel in Chicago
#87 Family Hotel in Chicago
#89 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Chicago Magnificent Mile 3.5*
Number of rooms: 500
Official Description (provided by the hotel):
A magnificent Chicago location, The DoubleTree by Hilton Chicago Magnificent Mile is located in a superb location between the famed Magnificent Mile shopping and the excitement of Navy Pier. Walk to dozens of historic Chicago attractions, shopping and countless restaurants. O'Hare International (ORD) and Midway (MDW) airports are 45 minutes by train, taxi, shuttle or limo. Doubletree Chicago Magnificent Mile features vibrant new contemporary guest rooms in charcoal, white and fushcia. Residential-style amenities include ultra-comfortable Sweet Dreams(R) beds; MP3 compatible stereo clock radios; The Coffee Bean & Tea Leaf in-room coffee service; Crabtree & Evelyn bath products; showers and bath tubs, and a spacious work desk complete with wireless (fee), high-speed internet access (fee), and ergonomic desk chairs. Room Service served daily from 3pm-11pm. Dinner is served in the Lobby Lounge from 4pm until 10:30pm. Breakfast is served inside Markethouse Monday - Friday 6am-10am Saturday/ Sunday 7am-11am. ... more   less 
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Also Known As:
Doubletree Hotel Chicago
Doubletree Magnificent Mile
Chicago Doubletree

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