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“Great hotel, Great location, Excellent staff”

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Flora Airport Hotel
Ranked #2 of 10 Hotels in Nedumbassery
Certificate of Excellence
Reviewed 3 May 2014

My wife and I booked this hotel a few months before we arrived knowing we'd need a decent hotel after 3 weeks travelling around India. This hotel didn't dissapoint!
The staff were made aware of our poor WiFi connection and gave us a complimentary booster to have in our room, which helped greatly.
The food at the hotel looked nice but the room sevice we ordered was a bit of a let down. Cheese chicken and pineapple pizza, (their choice of topping), wasnt much good but the fish fingers were tasty!
The hotel is a perfect location to the airport and the free shuttle over the road is good too.
The rooms were nice, the shower warm and bathroom full of toiletries.
The pool area was a bit of a building site, with tar Pauling covering the walk way but still being walked on by workers so seemed pointless. We both had massages which were very good and reasonably priced too, 500 rupees for head kneck and shoulder.
The day we checked out we were disturbed 3 times in 5 minutes to be told we must pay 2000 rupees to check out later than 12, but the previous day we agreed with reception we could check out at 4pm for free. This took me going to reception in my wet swimming shorts to talk it through with the reception manager, he wanted me to pay also but after telling him I'd been told it was fine by his colleague the day before and I wouldnt be paying anything. He agreed and apologised refutesly.
So all in all it is a good hotel, and very well ran. A+

Stayed: April 2014, travelled as a couple
Thank adamtaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh R, Manager at Flora Airport Hotel, responded to this reviewResponded 6 May 2014

Dear Guest,

Thank you for the time and feedback on Tripadvisor,

We are happy to hear that you enjoyed the stay with us and the team helped with the booster in case of wifi , the same time noticed that the late check departure information not handled properly. Please accept my apologies for the same and will take corrective measures on the same not to repeat. We are having some work to finish on the poolside and will complete very soon. Also noted the comments on room service which will rectify at the earliest.
Looking forward to welcoming you back with us

Thank you and Regards,

Umesh Raju
Operations Manager

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424 - 430 of 677 reviews

Reviewed 3 May 2014

Quite satisfactory especially the interior layout. The room rate is affordable and worth for the money we spent for a couple of days. Located very strategically nearer to the airport just to avoid traffic jam and very convenient to catch the flight. Moreover the management support was excellent by providing multiple pick & drop facilities round the clock.

Room Tip: overall the set up is good and full privacy
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  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank 6341289Krisna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh R, Manager at Flora Airport Hotel, responded to this reviewResponded 6 May 2014

Dear Guest,

Thank you for the time and feedback on Tripadvisor,

We are very much happy that you enjoyed the stay and our team members are taken care of your needs. Looking forward to welcoming you back with us.

Thank you and Regards,

Umesh Raju
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014

Spacious and clean rooms. Rooms and bath are of good size. Though large bathrooms the tile laying design has a few flaws.

The staff are courteous and well mannered. The reception and room service too are good..

Room Tip: Ground floor lawn side rooms are better
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  • Stayed: April 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sunnyambat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh R, Manager at Flora Airport Hotel, responded to this reviewResponded 2 May 2014

Dear Guest,

Thank you for the time and feedback on Tripadvisor,

We are very much happy that you enjoyed the stay and the the team members are taken care of you. looking forward to welcoming you back in Flora Airport Hotel Kochi again.

Thank you and Regards,

Umesh Raju
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014 via mobile

Awesome 4 Star Rooms.
Beautiful Bathroom.
Awesome lighting in the room.
Very Advanced Switches in the room.
Flat screen TV in the room.
Excellent View.
Nice Pool.
Nice Staff.
Beautiful Lobby Area.
Decently priced.
2 Mins. Away from Airport by Car.

Me and my wife stayed here for a night and we were very happy with everything. Would definitely recommend it to all the friends travelling to Cochin.

Stayed: April 2014, travelled as a couple
Thank Jitenbhatia83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh R, Manager at Flora Airport Hotel, responded to this reviewResponded 2 May 2014

Dear Guest,

Thank you for the time and feedback on Tripadvisor,

We are delighted to know that you enjoyed and our team members are taken care of you. looking forward to welcoming you back us.

Thank you and Regards,

Umesh Raju
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

I am a frequent traveller to Kochi @ every month. last two years i am using FLORA HOTEL only because of the service and convenient location.

Staffs are very friendly, cleanliness, good Break fast, room service also very fast…..
Room rate is very affordable.

its not 4* property, its a 4* property with 5* facility.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
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    • Service
Thank pmsameer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh R, Manager at Flora Airport Hotel, responded to this reviewResponded 2 May 2014

Dear Guest,

Thank you for the time and feedback on Tripadvisor,

We are delighted that you enjoyed the stay in Flora Kochi for years and this will definitely motivate us to go further more in future. Looking forward to welcoming you back with us soon.

Thank you and Regards,

Umesh Raju
Operations Manager

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Reviewed 24 April 2014

Good Value for money hotel. Clean and tidy rooms. Lighting inside the rooms , especially in restrooms can be made more brighter.Breakfast included was good , but the buffet dinner is bit disappointing which has most of the items which should be included in Lunch

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank anish316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh R, Manager at Flora Airport Hotel, responded to this reviewResponded 2 May 2014

Dear Guest,

Thank you for the time and feedback on Tripadvisor,

We are happy to hear that you enjoyed the time in Flora Kochi and also noted the comments about the dinner and will take extra care while preparing menu for lunch and dinner.Looking forward to welcoming you back with us.

Thank you and Regards,

Umesh Raju
Operations Manager

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Reviewed 23 April 2014

We booked 2 rooms for 1 night and later requested for early check-in at 3-4 am (via booking.com) for one room, which the hotel confirmed in an email. The day before when I called to confirm the reservation and early check in, they said they will charge for 2 nights! After arguing and requesting to be pardoned for this last minute un-informed charge, the lady on the phone agreed to only charge half the amount. When we checked in, they said the extra charge would be half the amount, but during check out they still insisted on charging us the full amount and would not even accept the fault on their part of not informing us before hand regarding the extra charges.
It was very frustrating as the staff at the reception seemed to be completely un apologetic and unsympathetic to our situation and also rude as they kept taking phone calls during our conversations. They told us one price on the phone and the check in and charged another during check out. We felt that because we had a flight to catch and no time to argue, they seem to be taking advantage of the situation.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mugdha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Umesh R, Manager at Flora Airport Hotel, responded to this reviewResponded 2 May 2014

Dear Guest,

Thank you for the time and feedback on Tripadvisor

I have gone through an investigation on the feedback and understand that the early check in confirmed by the team member from 09:00 and the request from the booking.com was reverted that it can be accommodate with an additional cost. The reception had informed upon check in that one room which came at 03:00 am would be charged and the other room will not be charged and the same had asked upon check out. The third room taken was with breakfast and upon check out asked to reduce the price of the breakfast which was charged on the previous day. Since it was booked through booking.com the price charged was in the confirmation only. Also noted that the staff take phone calls during the conversation and definitely will take care of such incidents do not repeat in future. We are looking forward to welcoming you back to have a issue less stay with us. Please feel free to write back us to kochiairportfeedback@florahotelsindia.com .

Thank you and Regards,

Umesh Raju
Operations Manager

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Additional Information about Flora Airport Hotel

Address: Opp International Terminal, Cochin International Airport, Nedumbassery, Kochi (Cochin) 683572, India
Region: India > Kerala > Kochi (Cochin) > Nedumbassery
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 10 Hotels in Nedumbassery
Price Range: £47 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Flora Airport Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
Located 100 meters from the Cochin International Airport, the Flora Airport Hotel Kochi is a conveniently placed 4-Star property and features modern rooms. The hotel is suitably connected to the highways, railway stations and close to the business district ‘Kochi’. The hotel offers 60 centrally air-conditioned rooms and suites featuring modern interiors and furnishings. Each elegant room is ideal for the corporate travelers and families alike. The rooms are fitted with LCD Television with Satellite Channels, High Speed Wi-Fi Internet Connectivity, Work Desk, Direct Dial Telephone, Electronic Safe Deposit Box, well stocked Mini Refrigerator, Tea/Coffee Maker and En-Suite Bathroom.For leisure, the guests at the hotel can exercise at the well-equipped fitness centre or enjoy a dip in the outdoor swimming pool. Recreation facility includes a steam room and spa with Ayurvedic, Thai, Balinese treatments, Hot Stone and Aroma Therapy.The dining options include a multi-cuisine and a Mediterranean restaurant apart from the lobby coffee shop. Also located within the premises is the ‘Food Circle’ Food Court offering a choice of fast food and snacks 24 hours. Meeting facilities in the hotel includes 02 Boardrooms with video conferencing systems. The banquet hall has a capacity of 1200 pax with theme lighting and live internet streaming. The hotel also provides free shuttle service to the airport. ... more   less 
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