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“Good Hotel - minor quirks”

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Doubletree Collinsville/St. Louis
Ranked #2 of 11 Hotels in Collinsville
Certificate of Excellence
Reviewed 8 February 2013

This is a good hotel that was remade into a DoubleTree (formerly a Holiday Inn) and has all the modern stylings of the DoubleTree brand. I was only here for a one night stay, but was impressed with the modern room decor and spacious lobby. The only negatives I experienced were related to the fact that the infrastructure of this hotel is old. The single elevator is slow and "creaky", the bathrooms do not have an exhaust fan, and the entry doors and door frames are old and not a tight fit allowing all noise from the hallway to spill into the room unabaited. Overall, these are relatively minor quirks common to older hotels. The hotel's refresh into the DoubleTree decor gives the rooms nice modern furnishings and a very comfortable bed. My room was clean and in good shape (no mold in my bathroom). The staff was friendly. My rate included the breakfast buffet in their stylish restaurant. The selection on the buffet was good and the quality generally OK, but I did notice some mold on the bagel I first picked up and then discarded. Overall, I would recommend this hotel to others, however, it does have some quirks and imperfections.

Room Tip: If you get a moldy bathroom - ask to be moved. Apparently some rooms are in better shape than others...
See more room tips
  • Stayed: February 2013, travelled on business
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Thank TravellinDocs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this reviewResponded 12 February 2013

We appreciate your feedback regarding your most recent stay. We are continually monitoring feedback from our guest and address all the controllable issues that can increase our guest experience.
Again thank you for taking the time to help us improve.

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856 - 862 of 975 reviews

Reviewed 6 February 2013

In October my mother was married on the terrace. It was a beautiful ceremony. The facilites were exceptional as was the staff. The food was of the highest quality and everyone raved about the taste. I can't recommend this hotel enough. Even the rooms were clean, well equiped, and extremely comfortable.

  • Stayed: October 2012, travelled with family
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Thank Tricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2013

Lovely hotel; Michael was especially accommodating at check-in and the breakfast buffet was delicious! Our waitress even brought us 'to-go' containers and we made lunches for the road. Very Nice experience!

  • Stayed: February 2013, travelled with family
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Thank Marsie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this reviewResponded 12 February 2013

Thank you for taking the time to review your stay. I have shared your feedback with Michael and our Porter's staff as well. Again we appreciate your time.

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Reviewed 5 February 2013

First I'd like to start of saying this Hotel is spectacular in decor, friendly staff and cleanliness. Rooms are a wonderful size, super clean and the staff makes you feel at home and my favorite part beside the outstanding staff and Hotel...Chocolate chip warm cookies. Will be staying there again.

  • Stayed: November 2012, travelled on business
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Thank Natasha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this reviewResponded 12 February 2013

Thank you for taking the time to share your experience with trip advisor NT! We love having you stay with us and glad you have chosen us to be your Home AWAY FROM HOME!

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Reviewed 1 February 2013

Stayed her for a quick business trip to visit a customer. Check-in was quick and painless, despite my company's travel center accidentally booking me in a handicap accessible room. They fixed that issue very quickly and I was set up with a room in no time. As always, love the cookie at check-in. The room was nice and roomy, though I wish some of that room was in the bathroom. However, bathroom was still very functional and clean. Internet access can be pretty weak in hotels, but the wifi here was free and strong. I was able to maintain connection to my companys server without having to hard-wire to the internet. I do wish there were more local options for dinner than the inhouse restaurant. Overall, good trip.

  • Stayed: January 2013, travelled on business
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Thank mandagoosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this reviewResponded 6 February 2013

We are delighted to hear about your recent stay at the Doubletree and appreciate you taking the time to share it with Trip Advisor. We look forward to having you stay with us again in the furture.

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Reviewed 1 February 2013

September 2012 - Beautiful, clean hotel that is professionally staffed. We received excellent service and accomodations when booking over 75 rooms for a trade show event. Our clients are always pleased with the rooms, service, and amenities at the Doubletree. First class restaurant and nice bar area for mingling. We will be returing in Sept. 2013.

  • Stayed: September 2012, travelled on business
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Thank Liz T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this reviewResponded 6 February 2013

Thank you for taking the time to share your stay at the Doubletree with Trip Advisor! We are so glad that you enjoyed your stay and everything that the hotel had to offer including your Porter's restaurant and bar experience. We look forward to your visit in September.

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Reviewed 31 January 2013

January 2012, the Associated Firefighters of Illinois hosted their 20th annual convention at the Doubletree. The staff was extremely professional, helpful and accommodating. Planning the event was made easy by the staff. The general manager Stacy, and group sales manager Abbey helped make this event successful. We had over 500 in attendance. Great Job. We look forward to coming back to the Doubletree soon. Hotel was clean. Staff very friendly.

  • Stayed: February 2012, travelled on business
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Thank Dave Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scutler32, General Manager at Doubletree Collinsville/St. Louis, responded to this reviewResponded 6 February 2013

We love AFFI and truly appreciate all that the AFFI does. It was a honor to host your conference and we will definitely miss you in 2013. We look forward to the conference moving back to the Doubletree. Thank you for taking the time to share your experience!

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Additional Information about Doubletree Collinsville/St. Louis

Address: 1000 Eastport Plaza Dr, Collinsville, IL 62234-6103 (Formerly Holiday Inn)
Phone Number:
Region: United States > Illinois > Collinsville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#2 Family Hotel in Collinsville
#2 Romantic Hotel in Collinsville
Price Range: £71 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Doubletree Collinsville/St. Louis 3*
Number of rooms: 229
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Collinsville-St. Louis is located in Collinsville, Illinois just outside of St. Louis. The hotel is located next to the Gateway Conference Center, a premier event space. Downtown is just a quick drive and Lambert St. Louis International Airport is 30 minutes away. Guests can enjoy a freshly baked DoubleTree chocolate chip cookie upon arrival. ... more   less 
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Also Known As:
Doubletree Collinsville/St. Louis Hotel Collinsville
Collinsville Holiday Inn
Holiday Inn Collinsville

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