My experience was hopefully out of the ordinary, and had a stressful start. I stayed here for my wedding night, so needless to say a quick check-in is a must. For this reason, I paid for the room online about 1 month in advance to insure a smooth process. Unfortunately that wasnt the case... Upon arrival we proceed to the desk and hand the gentleman our paperwork only for him to respond "I am really sorry but I know you paid for a kingsize bedroom but we don't have any left" Outraged I ask why in the world they wouldnt have what I reserved a month ago and he said they put people in rooms as they arrive...which makes reservations pointless. I asked for an upgrade and was told none were available, I asked for a refund and he told me online payments cannot be refunded... he tried to get us to downgrade with no refund...after a resounding "H*ll No!" , he magically found a room available...it was then that he told us they only lock the rooms for preferred members of the honors program... I was about ready to dive across the counter at the guy, then he said there was another married couple that was coming that night as well and we could have their room. I asked him why he held their room and not ours and he said "because they told us they were married" Why the heck should I have to tell you why im staying there for you to hold the room I paid for a month ago!?!?! By now my bride is holding me back from throwing fists. He finally hits a few buttons and gives us that couples room, then tells us "well now I am going to have to break the bad news to the other couple"...punk was guilt tripping me... I essentially said thats your problem, give me a key and we were sent to our room. After looking for an elevator because he didnt tell us where to go, we finally get to the room. We had an issue with the shower, but it wasnt a big deal, just took some muscle to turn on. HERE IS THE GOOD FINISH We were given a upgraded room, a free bottle of champagne, and free breakfast. Then upon checking out the following morning, a very nice gentleman apologized for the previous guy we spoke to, told us the information he gave was wrong and we were given a Full Refund. So we had a better room, free breakfast, free champagne and a free stay. These accomodations are the only reason I would return to a Double Tree. They took care of us and accepted responsibility.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel Collinsville-St. Louis is located in Collinsville, Illinois just outside of St. Louis. The hotel is located next to the Gateway Conference Center, a premier event space. Downtown is just a quick drive and Lambert St. Louis International Airport is 30 minutes away. Guests can enjoy a freshly baked DoubleTree chocolate chip cookie upon arrival. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK), Priceline, Hilton Hotels Direct, Hotels.com, TripOnline SA, 5viajes2012 S.L., getaroom.com, HotelQuickly, Evoline ltd and Cancelon so you can book your Doubletree Collinsville/St. Louis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Doubletree Collinsville/St. Louis Hotel Collinsville
- Collinsville Holiday Inn
- Holiday Inn Collinsville