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“Nothing special”

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Hampton Inn Collinsville
Ranked #5 of 11 Hotels in Collinsville
Louisville, United States
1 review
“Nothing special”
Reviewed 12 November 2013

Average hotel, average breakfast. My room was too bright from spotlight near windows and inadequate curtains. No shower curtain and shower was in garden tub; hard to access. Rooms need a good rehab. Nothing special about the typical Hampton Inn breakfast. Why they keep serving those terrible scrambled eggs is beyond me. Won't stay here again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jack L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna K, General Manager at Hampton Inn Collinsville, responded to this review, 27 November 2013
Thank you for your helpful suggests as it helps us to improve the hotel for future guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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362 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Maineville, United States
1 review
Reviewed 4 November 2013

I would not recommend this hotel presently due to my brief interaction with it. It causes me to question the property management not Hilton over all. Lack of training and quality control was very noticeable at this property.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna K, General Manager at Hampton Inn Collinsville, responded to this review, 14 November 2013
Thank you for sharing you comments with us. We appreicate all reviews to help better the hotel for future guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kewanee, Illinois
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 October 2013

This is a hotel that I feel doesn't live up to the Hampton standards. It appears that they have been trying to update it, but have a ways to go.
The front desk staff didn't seem as helpful as I am used to. There were 2 staff present when I came in and finally one asked if he could help me. I said I wanted to check in and he said the other lady could help me. The other lady got off of her computer and told the guy that he could use it to check me in. I didn't receive my usual "thank you for being a Diamond member" and they didn't ask me if I wanted to bonus points or snacks.
The lobby looks modern and nice. The halls to the rooms are dark and smell old or musty.
I had a king bed room that looks like it may have been painted lately, but it is odd to me. One wall is blue and the rest are tannish in color. Maybe I am not up on current trends. The tile in the bathroom is nice, but what was really disappointing is that there is a large rust stain in the tub/shower that runs from the handrail to the tub. If your a Hilton person, I would suggest the Doubletree down the road.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank spaxton2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna K, General Manager at Hampton Inn Collinsville, responded to this review, 1 November 2013
Thank you for your response and sharing with us the items that need to be addressed. We would like to apologize that the staff members were not helpful and the condition of the room was unsatisfactory. With you sharing your comments we will be able to better the service and condition of the room with your williness to share these problems.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Wayne, United States
1 review
Reviewed 30 October 2013

Hotel is getting old and showing signs of ware. Needs updating. Heating and Air Condition controls need to be replaced. Breakfast was fair. I have stayed at a lot of Hampton Inns and this one does not meet the Quality standard I have come to expect.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Norb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna K, General Manager at Hampton Inn Collinsville, responded to this review, 1 November 2013
Thank you for your helpful comments to better improve our hotel. Guest satisfaction is our number one priority so all suggests are welcome so we can better serve our guests in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petersburg, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 28 October 2013

Hotel was close to the campus. Rates were very resonalble, especially for this weekend which is usually very busy. We were able to check in very fast and the desk attendant was very friendly and helpful. We did use the pool one evening but could not stay in the area very long because the smell of chlorine was VERY strong. Over all my wife and I had a good stay and would use this hotel again for visiting our daughter at college.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna K, General Manager at Hampton Inn Collinsville, responded to this review, 30 October 2013
Thank you for the nice comments on the hotel and the staff. We appreicate you sharing with us the smell of chlorine in the pool area. We look forward to seeing you on next visit to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
107 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 25 October 2013

Stayed here last minute this past week. Suprised the hotel seemed as dated as it was. The original Hampton is across the parking lot and now a Comfort Inn. Thought this might be newer. Upgraded to a 1 bedroom suite (much appreciated). The layout was odd. Bathroom was big with a big triangular tub in the corner. Odd it wasn't a whirlpool with a size and shape like that. Shower head was over tub. Whole area is not enclosed so very likely shower "overspray" will wind up on floor.
Furniture seemed very dated and heat / AC unit in bedroom would not stop running. Had to turn it off due to the noise.
This building is one of the poorer constructed hotels. The room next door had a whirlpool running and the noise and vibration on my wall was unreal. You can hear squeeky footsteps above when anyone moves.
On the plus side, the front desk clerk was nice, breakfast was good (even had fresh bacon) and the room rate was a lower $99.
Too many choices at this exit (#11 off I55) to likely stay here again. This place needs some updating.

Room Tip: I would suggest a room on the top floor to avoid the noise from above. Would also ask for a room wi...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kubzfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna K, General Manager at Hampton Inn Collinsville, responded to this review, 30 October 2013
We apprecite all of our guest suggestions it helps to grow our business. We have always been the Hampton Inn at this exit it is just the building look simliar on the outside to the hotel across the street. Thank you for your comments so can better improve our hotel to meet our guest needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Troy, United States
1 review
Reviewed 24 October 2013

Nice value, clean and quiet for the money. Complimentary, hot breakfast was nice! Has the amenities of an upscale place for less money. My husband used to travel a lot for business and always chose Hampton Inns.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Heidi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna K, General Manager at Hampton Inn Collinsville, responded to this review, 30 October 2013
Thank you for sharing your positive comments on our hotel with the nice value, clean and quiet. We look forward to seeing you on your next visit to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Collinsville

Property: Hampton Inn Collinsville
Address: 7 Commerce Dr, Collinsville, IL 62234-6112
Phone Number:
Region: United States > Illinois > Collinsville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Collinsville
#4 Family Hotel in Collinsville
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn Collinsville 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Enjoy your stay at the Hampton Inn Collinsville, located within walking distance to Gateway Convention Center and just a short drive to Fairmount Park Race Track. Watch TV or stay connected with free WiFi in every guest room. Start your day right with Hampton's free hot breakfast including our delicious waffles and if you're in a hurry, grab a free, healthy Hampton On the Run(R) Breakfast Bag, available Monday through Friday. Catch up with work in our free business center, rejuvenate in our free fitness center or take a refreshing dip in our indoor pool. ... more   less 
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Also Known As:
Hampton Inn Collinsville Hotel Collinsville
Collinsville Hampton Inn

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