When I stay at a hotel, I look for a few things: Is it safe? Is it clean? Can I rest there? Does the internet work? This hotel has a lot to commend itself and some things are exceptionally good but there were some issues that should be mentioned.
Upon arrival, I was greeted by the clerk who was, in a word, delightful. She soon has me ensconced in a room but not before explaining to me everything that I needed to know about the hotel and its amenities. This hotel is located in a commercial area on a major highway with every sort of restaurant and store, some within walking distance. I felt secure as to my person and my vehicle during my entire stay. One evening I came in to find a police officer parked in the lot. I could not have felt safer.
The exterior look of the hotel would have led me to believe that it was a new facility, as would the condition of the lobby. The room itself was very clean and the furniture was in excellent condition. The ceilings were unusually high, giving the room a spacious feeling. It was only in the bathroom that there was a little paint peeling, though no mold and the paint-over job and some of the worn edges revealed that this is not a new facility. It is well maintained. The sink and counter were outside of the bathroom and therefore usable if the bathroom were occupied. In addition, the counter was quite long and could easily have accommodated three people at the same time.
The bed was comfortable and the pillows plentiful and fluffy. I always take pillows with me in case hotel pillows are inadequate but they were not in this case. There were two problems. One was that the curtains overhung the air conditioner in such a way that if the curtains weren’t folder up into the windowsill, all the cool air went behind them. I came in at one point and found the room warm even though the a/c was turned on and realized that the cool air was circulating up to the window. In addition, at one point, the a/c would not turn on, as if there were some issue with the switch. Eventually, whatever the problem was, it resolved itself. I was able to keep the room effectively cool during my stay.
The bigger problem was that the curtains did not keep out the morning light so the room was quite bright in the morning, waking me up.
There was plenty of hot water and the water pressure was adequate. There were sufficient soft and fluffy towels and all the needed amenities, including a microwave, refrigerator, ironing board and iron.
There was in indoor swimming pool and a very nice exercise room with a large-screen TV. There were about 40 channels on the in-room television.
There was a spacious and well-appointed dining room with a large array of edibles, including fresh-cooked eggs, bacon and sausage. There was also a waffle iron and the lady that runs the room was ready to assist with anything. There is coffee on a 24-hour basis and internet access through a lobby computer.
In-room wireless internet was fast and easy to access. However, at one point during the second evening I was there, the internet modem shut down and though I could easily access the hotel’s server, there was no internet service. The hotel apparently has several nodes in different areas, each of which can be separately accessed. When the internet went down, I could get access through various ones of these nodes but not to the internet. Internet access did not resume during the remaining hours I was there. Since I was about to sleep and left early the next morning, I did not pursue the issue.
All in all, this was a very good stay and a good value in a very fine facility with good service and good amenities. With the exception of the intrusion of the morning light and the internet problems, this was a perfect stay.
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- Also Known As:
- Comfort Hotel Crystal Lake
- Comfort Inn Crystal Lake
- Crystal Lake Comfort Inn