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“Outstanding facility, outstanding service, with a few issues”
Review of Comfort Inn

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Comfort Inn
Ranked #3 of 4 Hotels in Crystal Lake
Marietta, Georgia
Level Contributor
74 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Outstanding facility, outstanding service, with a few issues”
Reviewed 13 July 2012

When I stay at a hotel, I look for a few things: Is it safe? Is it clean? Can I rest there? Does the internet work? This hotel has a lot to commend itself and some things are exceptionally good but there were some issues that should be mentioned.
Upon arrival, I was greeted by the clerk who was, in a word, delightful. She soon has me ensconced in a room but not before explaining to me everything that I needed to know about the hotel and its amenities. This hotel is located in a commercial area on a major highway with every sort of restaurant and store, some within walking distance. I felt secure as to my person and my vehicle during my entire stay. One evening I came in to find a police officer parked in the lot. I could not have felt safer.
The exterior look of the hotel would have led me to believe that it was a new facility, as would the condition of the lobby. The room itself was very clean and the furniture was in excellent condition. The ceilings were unusually high, giving the room a spacious feeling. It was only in the bathroom that there was a little paint peeling, though no mold and the paint-over job and some of the worn edges revealed that this is not a new facility. It is well maintained. The sink and counter were outside of the bathroom and therefore usable if the bathroom were occupied. In addition, the counter was quite long and could easily have accommodated three people at the same time.
The bed was comfortable and the pillows plentiful and fluffy. I always take pillows with me in case hotel pillows are inadequate but they were not in this case. There were two problems. One was that the curtains overhung the air conditioner in such a way that if the curtains weren’t folder up into the windowsill, all the cool air went behind them. I came in at one point and found the room warm even though the a/c was turned on and realized that the cool air was circulating up to the window. In addition, at one point, the a/c would not turn on, as if there were some issue with the switch. Eventually, whatever the problem was, it resolved itself. I was able to keep the room effectively cool during my stay.
The bigger problem was that the curtains did not keep out the morning light so the room was quite bright in the morning, waking me up.
There was plenty of hot water and the water pressure was adequate. There were sufficient soft and fluffy towels and all the needed amenities, including a microwave, refrigerator, ironing board and iron.
There was in indoor swimming pool and a very nice exercise room with a large-screen TV. There were about 40 channels on the in-room television.
There was a spacious and well-appointed dining room with a large array of edibles, including fresh-cooked eggs, bacon and sausage. There was also a waffle iron and the lady that runs the room was ready to assist with anything. There is coffee on a 24-hour basis and internet access through a lobby computer.
In-room wireless internet was fast and easy to access. However, at one point during the second evening I was there, the internet modem shut down and though I could easily access the hotel’s server, there was no internet service. The hotel apparently has several nodes in different areas, each of which can be separately accessed. When the internet went down, I could get access through various ones of these nodes but not to the internet. Internet access did not resume during the remaining hours I was there. Since I was about to sleep and left early the next morning, I did not pursue the issue.
All in all, this was a very good stay and a good value in a very fine facility with good service and good amenities. With the exception of the intrusion of the morning light and the internet problems, this was a perfect stay.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nighthawk416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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91 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Minneapolis
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2012

Our family stayed at the Comfort Inn in Crystal Lake over Memorial weekend 2012 and were extremely pleased! The cleanliness of the hotel is incredible; even the detail of the vents in the bathrooms, they were spotless. I have found that to be one thing that is filthy in other hotels. The bed linens were fresh and smelled clean. You can definitely tell the staff takes great pride in their hotel and were simply incredible. We were treated extremely well and they took very good care of us with requests of additional towels needed to the wonderful shuttle service! The hotel is old, but they are renovating to be very modern and updated.The continental breakfast, which included much more than the typical waffles, pastries and yogurt, was wonderful. The location is close to lots of shopping and several restaurants. We look forward to staying here again. Thank you to the staff at Comfort Inn in Crystal Lake!!! The best!!!

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Becky A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOWE
Level Contributor
112 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 28 May 2012

Located at the quiet place, away from the interstate, close to Ford Museum and Village. Front desk people are not just professional, they are making you very welcome. They even called upon we entered our room to check do we like the room !
Rooms are clean, beds are comfy. Hotel is updated and rooms are with flat TV, fridge, MW oven. You can even purchase Ford events tickets at the front desk.
Good breakfast, a bit crowded space.
Great hotel, great value.

Room Tip: Any room will do.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HoweDZZY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitehouse, Ohio
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 May 2012

I stayed at this hotel for 3 days during a conference recently. The staff at the hotel were all very friendly and attentive, always having a smile on their faces and greeting you with an enthusiastic hello!

The room I was in had a king-size bed which was very comfortable and very clean. Everything worked. The sheets smelled clean and were in great condition. I appreciated having 6 pillows of varying firmness to choose from. The room was spacious with a desk and office chair. Plenty of outlets available. While the TV was an older style TV it worked perfectly with all the channels coming in clearly.

The sink counter was outside of the bathroom and had a lot of room to put my travel kit on. The bathroom was pretty big with a tub/shower. And finally a hotel where the water pressure in the shower was strong!! At the end of a long day travelling it felt so good to have a strong hot shower!

The complimentary morning breakfast was pretty decent with a variety of selection. It varied each day.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BrianGowing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elkhorn wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2012

Best rate, Best value and best staff in town. Each time I stay here my visit is great. Very well maintained, cleaned. Tried other hotels in area none compare to the Comfort Inn.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brad_W_12593
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mchenry
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 May 2012

I have been coming to this hotel for the past 3 to 4 years. We stay there alot. And I am very pleased with each stay. The hotel is under construction so I understand rooms and halls are going to be a little dusty. It is like that and you just deal with it. And if you have worked construction or been around it you know the dust just carries. The rooms are very clean as well. So I dont understand what that person was saying about it being "Filthy" The staff is friendly as well. Never have problems with any of them. I think Erica and Nathan is a hoot! So again thank you to the staff of comfot Inn for making are stays enjoyable each time.

Room Tip: I think they all are great rooms. Never had problems. LIke I said up on top wonderful time each visi...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jay w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2012 via mobile

My husband and I stayed here in April 2012 and foun the hotel very run down and dirty. The pool was not very clean an the pool towels were the size of a hand towel. There was a sign in the lobby that read please exuse our appearance because o renovations . I can appreciate that they are updating but why give us one I the old rooms? Would not stay again!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beezerdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 595 Tracy Trl, Crystal Lake, IL 60014-6280
Phone Number:
Region: United States > Illinois > Crystal Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Crystal Lake
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Comfort Hotel Crystal Lake
Comfort Inn Crystal Lake
Crystal Lake Comfort Inn

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